4/10 Poor
Steven
2 May 2024
Liked: Staff & service
Check-in time is stated to be 4:00, I arrived at 4:10 and was told they had no rooms 'Ready' for occupancy and that they 'could not tell me' when they would have one ready, but they would buzz me. After checking with the front desk every 15-20 minutes, at 5:40 I finally went to the Concierge and asked for the Manager. Magically a room became 'Ready' for me.
Room service...10:15 pm after 3 attempts over 30 minutes someone finally answered the phone...but only after I contacted the front desk.
There are several premier hotel alternatives nearby.
Steven
Stayed 1 night in May 2024