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Reviews of WoodSpring Suites Dallas Plano Central Legacy Drive

2.5 out of 5
WoodSpring Suites Dallas Plano Central Legacy Drive
6801 K Avenue, Plano, TX

Reviews

6.8
Rating 10 - Excellent. 65 out of 183 reviews" "
Rating 8 - Good. 37 out of 183 reviews" "
Rating 6 - Okay. 18 out of 183 reviews" "
Rating 4 - Poor. 25 out of 183 reviews" "
Rating 2 - Terrible. 38 out of 183 reviews" "

7.4/10

Cleanliness

8.4/10

Staff & service

6.0/10

Amenities

7.4/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

10/10 Excellent

Calvin

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Mar 2024

2/10 Terrible

Pavan

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The property smells bad, poor condition, no pillows, TV etc in the first unit that was given to us. Had to change it later. Very rude communication
Stayed 1 night in Mar 2024

10/10 Excellent

Willie, Fort Walton Beach

Liked: Cleanliness, property conditions & facilities
Front desk staff was extremely kind and helpful. Thank you for a pleasant stay!
Stayed 2 nights in Mar 2024

4/10 Poor

Jeffrey

Business traveller
Disliked: Cleanliness, property conditions & facilities
Super uncomfortable setting with little space in lobby. My TV didn’t work and I wasn’t going to call the desk clerk who was rude to another customer at time of check it. Just really bad overall experience compared to the other hotels in the area for that price.
Stayed 1 night in Mar 2024

10/10 Excellent

Tierra

Stayed 2 nights in Mar 2024

2/10 Terrible

Yan

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

2/10 Terrible

Ken

Travelled with family
I had to cancel because they had no rooms on the first floor and elevator broken so they allowed us to cancel at no cost! Confirm there is no cancellation fee with Expedia. We had to book on our own elsewhere
Stayed 1 night in Jan 2024

10/10 Excellent

David

Stayed 1 night in Jan 2024

4/10 Poor

David

Stayed 1 night in Jan 2024

8/10 Good

Nickole

Business traveller
Liked: Room comfort
Nice overnight only stay hotel!!!
Nice room but very loud community. Lots of dogs barking all times of day and night. People smoking 10 feet from the main entrance. Lots of children wondering around without their parents.
Stayed 7 nights in Jan 2024

6/10 Okay

Esmeralda

Travelled with family and small children
My family and I have stayed in many hotels before, and we decided to book this for the price and location. However, not what we expected at all! People actually live & cook in this hotel, so the smell is not very pleasant. It wasn’t the cleanest, and its first hotel we stay at where front desk closes.
Stayed 3 nights in Dec 2023

2/10 Terrible

Maria

Travelled with family
Disliked: Cleanliness, room comfort
SAVE YOUR MONEY
HORRIBLE front desk staff, fishy smell everywhere throughout the building, beds are uncomfortable, our front door didn’t even lock and we asked to get it fixed and they told us that we had to wait until maintenance came
Stayed 3 nights in Dec 2023

2/10 Terrible

Tymarcus

Stayed 2 nights in Dec 2023

4/10 Poor

Tiffany

Stayed 1 night in Nov 2023

2/10 Terrible

Kaylee

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Disappointing Stay at WoodSpring Suites Our experience at WoodSpring Suites was far from satisfactory. The front desk staff were notably rude, impacting not just our stay but also how they interacted with others. Concerningly, our room had what looked like black mold in the shower, posing a health risk. Another issue was the limited service hours of the front desk, closing at 10 PM, which could be inconvenient for late-night needs. The checkout process was also marred by unprofessional staff comments. Given these experiences, the price for staying at WoodSpring Suites is unjustifiably high. It would need to be substantially lower to reflect the quality of service and accommodation provided. I regret to say that I cannot recommend this hotel. Guests would be better served considering other options.
Stayed 1 night in Nov 2023

10/10 Excellent

Marian

Travelled with group
Liked: Cleanliness, room comfort
Excelente YoEncanto Súper cómodo
Stayed 2 nights in Nov 2023

8/10 Good

Victoria

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Shawn

Business traveller
Liked: Cleanliness, property conditions & facilities
Cheryl, Sharon and Regina are so welcoming and accommodating! They really take care of the guests.
Stayed 7 nights in Oct 2023

8/10 Good

Skyler

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
It was a nice but short stay. Only thing that wasn’t fun is they had problems with the key card getting in so I had to call someone to let me into my room
Stayed 1 night in Oct 2023

4/10 Poor

Pierrette E

Travelled with family
Disliked: Cleanliness, room comfort
Don't Go
I would never go again for several reasons. First the entrance was covered with a wooden cover. I also only saw the entrance office open only one time. Me and another family entering waited for about 20 minutes to get a person to get the room and card key. On the floor, there were dog POOP in two places on that level. The carpet was so dirty and stained. Other people had dogs and heard them barking so much. The floor in the room was very sticky. No hairblower. Very hard bed with barely any covers. We should have left, but again the entrance was closed and I probably would not get the money back because I got it through Hotels, not the WoodSprings.
Stayed 2 nights in Oct 2023

4/10 Poor

Samantha

Travelled with family, Travelled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
Don’t recommend, their was stains all over the walls bed sheets and pillows. The paint is chipped off and there was nail polish in the sink. The room smelled gross, and outside smelled like weed. Again, DON’T WASTE YOUR MONEY HERE!!!!

10/10 Excellent

Bryan

Liked: Cleanliness, property conditions & facilities
it was great
Stayed 1 night in Oct 2023

2/10 Terrible

Malinda, San Antonio

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Toilet did not work in our room at check-in on Oct 7th and they did not have any other rooms available. Had to find another hotel last minute and still working on getting a refund. Front desk says they need permission from the GM but advised that the GM resigned with no notice. I was given a new contact, Blake who is the Regional Manager but that number has been going straight to voice for a week now. I contacted Choice Hotels Corporate office and they have assigned me a case number and are investigating. It is Oct 25th and I still do not have my refund.
Stayed 2 nights in Oct 2023

2/10 Terrible

Timothy

Disliked: Amenities
Once in the room, I killed all the flies it wasn’t so bad. Never again save a few dollars note to self stay in a better motel get rid of the riffraff.
Stayed 1 night in Sep 2023

4/10 Poor

Srilaxmi

Stayed 1 night in Sep 2023

2/10 Terrible

Liming

Travelled with family
Disliked: Property conditions & facilities
In both the hallway and the room, there was a strong smell of cannabis, and the room's floor was also greasy. Initially, we booked a five-night stay at this place with good reviews, but we decided to check out after just the first night. However, it's worth noting that since we had already stayed for one night, we might not be eligible for a refund for the remaining four nights.
Stayed 6 nights in Sep 2023

10/10 Excellent

Umid

Stayed 1 night in Sep 2023
Response from Taylor on 29 Sept 2023
Thank you for your positive feedback!

2/10 Terrible

Martha

Disliked: Cleanliness, amenities, property conditions & facilities
Manager had a very bad attitude very rude to me and my husband raised her voice at us which is very unprofessional It has nothing to do with the money but the hotel canceled my reservation I had a very important event to attend to with no other place to stay They had all my information and still canceled my stay I will never be back here again
Stayed 3 nights in Aug 2023
Response from General Manager on 29 Aug 2023
We apologize for any inconvenience though your card was unable to be ran to guarantee your reservation. Please for future reference always have a valid, unlocked card on file as this is policy at every hotel you will go to. Thank you for choosing Choice Hotels

6/10 Okay

Stephanie

Disliked: Cleanliness
Stayed 7 nights in Jul 2023
Response from General Manager on 29 Aug 2023
Thank you kindly for choosing Choice Hotels. We appreciate your feed back.

8/10 Good

Gerald

Stayed 1 night in Jul 2023
Response from General Manager on 29 Aug 2023
Thank you kindly for choosing Choice Hotels. We appreciate your feedback!

4/10 Poor

Breanna

Stayed 1 night in Jul 2023
Response from General Manager on 29 Aug 2023
Thank you kindly for choosing Choice Hotels. We apologize for any inconvenience experienced during your stay.

2/10 Terrible

Vahide

Disliked: Cleanliness, room comfort
Stayed 1 night in Jul 2023
Response from Taylor on 27 Jul 2023
We apologize for any inconvenience experienced during this time. Please call the hotel to speak with management regarding a special rate stay. Thank you for choosing Choice Hotels.

2/10 Terrible

Jennifer

Incompetent
Never checked in. Elevator was broken. The key machine was broken. I would have had toclimb to 4th floor and a hotel staff member would have had to let me in. Ridiculous. I moved to a different hotel that was functional. Could not recommend using a different hotel more.
Stayed 2 nights in Jul 2023
Response from Taylor on 27 Jul 2023
We apologize for any inconvenience experienced during this time. Please call the hotel to speak with management regarding a special rate stay. Thank you for choosing Choice Hotels.

2/10 Terrible

Ryan

Disliked: Cleanliness, amenities, property conditions & facilities
Room was filthy, and no other room available. Reservation made a week in advance. The smell of the place was awful.
Stayed 1 night in Jun 2023
Response from Taylor on 3 Jul 2023
We apologize for the inconvenience experienced during your stay! Please come back for a special rate to improve and enhance your next stay with us. Thank you for choosing Choice Hotels!

2/10 Terrible

Elizabeth

Disliked: Cleanliness, room comfort
The people at the front counter would not come to check me in, so I did not get to stay at the hotel, and then they kept my money and would not refund it
Stayed 1 night in Jun 2023
Response from Taylor on 3 Jul 2023
We apologize for the inconvenience experienced during your stay! Please come back for a special rate to improve and enhance your next stay with us. Thank you for choosing Choice Hotels!

2/10 Terrible

Sarah

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Will never stay there again
Stayed 1 night in Jun 2023
Response from Taylor on 3 Jul 2023
We apologize for the inconvenience experienced during your stay! Please come back for a special rate to improve and enhance your next stay with us. Thank you for choosing Choice Hotels!

4/10 Poor

Daisy

We received a phone call from the front desk about noise complaint, we wasn’t making noise at all the way the attendant speak was too rude, other rooms have dogs barking like crazy, also when we first open the room it was smelling like someone was smoking weed in there my rating on this hotel is 4 of 10
Stayed 1 night in Jun 2023
Response from Taylor on 14 Jun 2023
We apologize for the inconveniences experienced during this stay. Please book again to allow us the chance to maximize your next visit. Thank you for choosing Choice Hotels!

2/10 Terrible

Michael

Travelled with family
Arriving close to midnight from New Zealand they had no record of my reservation and made no effort to assist me further.
Stayed 20 nights in Apr 2023
Response from Taylor on 31 May 2023
Your refund has been processed to your card following a manager being alerted. We deeply apologize for any inconvenience you received during this visit and hope we can redeem your thoughts on us another time. Thank you for the feedback.

8/10 Good

Lila

Business traveller, Travelled with pets, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The bed was a bit uncomfortable but otherwise it was nice
Stayed 1 night in May 2023
Response from Taylor on 31 May 2023
Thank you for your positive feedback! We appreciate your business and hope to see you again someday. Thank you for choosing Choice Hotels.

2/10 Terrible

Antanette

Disliked: Cleanliness, room comfort
Stayed 2 nights in Apr 2023
Response from Taylor on 31 May 2023
We apologize for any inconvenience you experienced during this time. Thank you for choosing Choice Hotels!

8/10 Good

Dee

Stayed 2 nights in Apr 2023
Response from Taylor on 25 Apr 2023
Thank you for your positive feedback in regards to your stay with us. Please come back to see us any time you are in the area. Thank you for choosing Choice Hotels!

2/10 Terrible

Mohammed

Disliked: Cleanliness, property conditions & facilities
So bad seep
Stayed 2 nights in Apr 2023
Response from Taylor on 25 Apr 2023
We apologize for any inconvenience you have experienced during your stay with us. Please check in with the general manager for a check in special should you choose to join us again. Thank you for choosing Choice Hotels!

10/10 Excellent

JOHN

Liked: Cleanliness, room comfort
Stayed 1 night in Apr 2023
Response from Taylor on 11 Apr 2023
Thank you kindly for your positive feedback. I will be sure to share your review with our staff to inform them you loved your visit. Thank you kindly for choosing Choice Hotels!

4/10 Poor

Gaven

Disliked: Cleanliness, room comfort
Stayed 8 nights in Mar 2023
Response from Taylor on 11 Apr 2023
We apologize for any negative experience you had while in our care. Please reach out to the general manager for the possibility to enhance your next experience at our hotel. Thank you for choosing Choice Hotels!

10/10 Excellent

Patrice

Liked: Cleanliness, room comfort
It was an amazing place to stay , staff wss very polite ,helpful & clean. I enjoyed my 3wks stay
Stayed 8 nights in Mar 2023
Response from Taylor on 24 Mar 2023
Thank you for your positive feedback! I will be sure to inform the staff of your great review. We appreciate your business and hope you come to see us again. Thanks for choosing Choice Hotels!

2/10 Terrible

Jennifer

Disliked: Amenities, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Taylor on 11 Apr 2023
We apologize for any negative experience you had while in our care. Please reach out to the general manager for the possibility to enhance your next experience at our hotel. Thank you for choosing Choice Hotels!

4/10 Poor

Verified traveller

Disliked: Cleanliness
Room was stinking. Had to spray perfume repeatedly. No carpet. House keeping was extra $25.
Stayed 4 nights in Mar 2023
Response from Taylor on 14 Mar 2023
We apologize for any inconvenience experienced during your stay. Please check in with the general manager for possible specials at your next chance of checking in. We will be sure to improve on the feedback given to us by you and all of our guests. Thank you for choosing Choice Hotels!

6/10 Okay

Alisa

Liked: Cleanliness, amenities, property conditions & facilities
Didn’t like the fact that some of the guest were being loud and cursing in the hallway early in the morning.
Stayed 1 night in Feb 2023
Response from Taylor on 13 Feb 2023
Our apologies for any inconveniences caused by other guests. We make it a mission to take your feedback and use it in order to enhance each experience from here. Thank you for choosing Choice Hotels!

10/10 Excellent

angela

Liked: Cleanliness, room comfort
Stayed 2 nights in Jan 2023
Response from Taylor on 27 Jan 2023
Thank you for continuing to choose us for your stays. We appreciate your business and positive feedback (:

10/10 Excellent

Shannon

Business traveller
Liked: Cleanliness, room comfort
Medical Visit Trip
Our 5day stay was perfect. The rooms were really clean. No issues whatsoever. The staff was exceptionally helpful. I was recovering from surgery & the staff made sure all was well. Ex. I had difficulty walking & luckily they had a walker on hand. Neither my husband or myself had thought I needed one. But yes I truly did need it. We will definitely be staying again in the future.
Stayed 4 nights in Jan 2023
Response from Taylor on 21 Jan 2023
Thank you so much for the response and commentary. I will be sure to show the staff this in hopes that we can continue to keep this positive approach with all of our guests. We look forward to seeing you all again. Safe travels in your journey of healing! Thank you for choosing Choice Hotels (: