6/10 Okay
Robin
Travelled with group
15 Nov 2023
Liked: Cleanliness, amenities, property conditions & facilities
First and foremost, I must commend the aesthetic appeal and convenience of your facilities, which significantly enhanced my stay. The property's beauty and the array of amenities available were truly impressive.
However, I would like to bring to your attention an incident that occurred during my visit, which somewhat marred the otherwise pleasant experience. One early morning, I requested a cup of coffee and was informed of a $3.00 charge. As I did not have my wallet with me at that moment, your staff kindly allowed me to sign a receipt to add the charge to my room bill – a gesture I appreciated for its convenience.
Unfortunately, the situation took an uncomfortable turn later that day. As I was preparing to leave the hotel for the day, I was approached by a staff member in the lobby who insisted that I needed to pay for the coffee immediately. This occurred in front of my colleague, and I found the manner of approach quite embarrassing, especially considering that the charge had already been billed to my room as per the earlier arrangement.
I understand that policies regarding payments must be adhered to, but I believe this situation could have been handled with more discretion and professionalism. A simple reminder at check-out or a more private conversation would have been more appropriate and less embarrassing.
I hope this feedback is helpful in further refining the guest experience at your hotel.
Robin
Stayed 4 nights in Nov 2023
