Wageningen Hotel Guide - De Casteelse Poort Museum hotels in Wageningen, Netherlands.

"It was a fine stay - and a good value for money in principle - but there were some shortcomings. 1. staff made mistakes on my room charges (duplicated charges) - mistakes happen - and they fixed it with no problems (good service to fix the problem - no complaint about that), but there was confusion and a series of errors that would not have happened if the serving staff was simply more careful / attentive. 2. Room was mostly clean, but some dust and bathroom - specially the shower had dried soap scum on the glass and discolored plastic splash guards - toilet brush was visibly not clean - not the end of the world, but doesn't leave you feeling that the place is fresh - also shows lack of attention to details. 3. Of my 4 coffee pods in my room - two of them we actually already used or had been punctured, and the machine was dusty - again, important details that leave you wondering and not feeling confident. 4. The gym was OK - better than some - but had a kind of busted (missing two rows of players) old kids fusball table in it... why? I would stay there again if I needed a place in the region - cost was fine - food quality was pretty good even - but the service was average and the cleanliness / attention to details was average. "

"Very expensive for what it is. They seem to be charging more even though there are ugly and noisy renovations going on. The staff are friendly but the customer doesn’t seem to come first in areas like the bar shutting when there are people in it, and areas of the hotel being left very messy during refurbishment. "

"The room was generally fine, with reasonable kitchen facilities, a helpful host, and a nice shower. But the bed was too soft, and a staff member smoking in the courtyard below sent cigarette smoke drifting up through my window. Also, the stairs to the first floor were steep and long, not great for a person of my age."