De Hoogstraat Holidays

Be aware that there is NO ELEVATOR for the family rooms (3 bed accommodation) - we were sent across the street and we had to carry all of our suitcases up a narrow flight of stairs. My husband has bad knees and needed the elevator. The front desk just said that they were overbooked and couldn’t do anything for us and that at least it was on the second floor! The bathroom shower has no adequate door and the floor floods every time it is used. Their restaurant and bar are closed. The front desk staff is rude and completely unhelpful. I have to say the room was comfortable and location was perfect to walk to any area for shopping , restaurants etc. thankfully we were there only two nights. We would not stay there again.

The airconditioning has not been maintained and was so noisy it was like sleeping with a motorbike in the same room. Needless to say I didn’t sleep

Great location, only a 20 minute walk to the Grand Place and on the south side of Brussels, ideal for Brussels Charleroi airport. Our first room was on level -1 and was quite dark with a gap between the bathroom door and wall which meant you could see the person sitting on the toilet. There was also a lot of noise that sounded like a door constantly slamming. However, the hotel staff were very helpful and changed the room the next day to a much quieter location on the ground floor. There was free coffee and water available 24 hours a day and the reception staff were friendly and helpful. All in all a very nice hotel in a great location.