All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 224 out of 565 reviews" "
10 - Excellent
224
Rating 8 - Good. 235 out of 565 reviews" "
8 - Good
235
Rating 6 - Okay. 74 out of 565 reviews" "
6 - Okay
74
Rating 4 - Poor. 19 out of 565 reviews" "
4 - Poor
19
Rating 2 - Terrible. 13 out of 565 reviews" "
2 - Terrible
13
8.4/10
Cleanliness
8.6/10
Staff & service
8.2/10
Amenities
8.0/10
Property conditions & facilities
8.0/10
Eco-friendliness
Reviews
10/10 Excellent
Stephen
31 Dec 2023
Stephen
Stayed 1 night in Dec 2023
Response from Sophie on 26 Feb 2024
Thank you for your kind review, we are glad your stay was a 10/10 and we hope to see you again soon
Basic and dated room but immaculately clean. Good food in the evening and at breakfast, only issue was the coffee machine kept breaking down. Great stay all the staff were top of their game : )
Simon
Stayed 1 night in Dec 2023
Response from Charlotte - Reception Team on 1 Jan 2024
We are glad you had a good stay with us and enjoyed the meal and breakfast. We are aware some of our rooms need updating and this is in the early stages of planning, we appreciate you were happy with the cleanliness of the rooms. We look forward to welcoming you back.
Stayed for one night to visit Chester zoo. Found the hotel clean and comfortable, staff welcoming. Breakfast very good with lots of choice. Would happily stay here again.
Hayley
Stayed 1 night in Nov 2023
Response from Veronika - reception team on 29 Nov 2023
Thank you for your lovely feedback and we are looking forward to seeing you again.
I've seen others say the staff were great, but they actually are. Special thanks to Susie in particular.
Great hotel, location is ok, safe, clean, friendly. would happily stay again
Mark
Stayed 1 night in Nov 2023
Response from Veronika - reception team on 29 Nov 2023
Thank you for your lovely feedback and we are looking forward to seeing you again.
Noisy room peeling paint breakfast food uncooked never to return
Nick
Stayed 1 night in Sep 2023
Response from Natasha C - Front Office Manager on 8 Oct 2023
Thank you for taking the time to leave a review. We are sorry you felt we did not meet our usual high standards. We appreciate and welcome all feedback, using them to improve our services to the guests.On the back of this review, the management team has completed additional maintenance checks on the room you stayed in. The vast majority of the room has been decorated with wallpaper, however, they have noticed a small crack in the paint above the shower, we are presuming this is the peeling paint you are referring to and I can confirm this will be resolved in the coming days. I agree that our rooms are a little dated, however, we have an extremely high cleanliness score within IHG, and plans to renovate the bathrooms are currently in the early stages. I must, however, refute the blanket comment about the uncooked breakfast food. Our kitchen has the highest food hygiene rating of 5. To get a 5, in-depth records of food temperatures are kept proving that the food is cooked. This is completed every day on numerous occasions, including the morning you had breakfast. We do hope that you return to us in the future.
10/10 Excellent
Matthew
2 Oct 2023
Matthew
Stayed 2 nights in Sep 2023
Response from Natasha C - Front Office Manager on 8 Oct 2023
Thank you for the score of 10/10. We are glad to see that the hard work of the staff is being appreciated.
It’s been a while since I’ve stayed, normally stay at another location, but the extortionate parking charges made me stay a little further out. Has been updated since my last stay and it was a pleasant surprise.
Fiona
Stayed 2 nights in Aug 2023
Response from Tash C - Front Office Manager on 16 Sept 2023
Thank you for staying with us, over the last 2 years we have been working hard to update the hotel. We are glad that it has been noticed and appreciated. We look forward to welcoming you again soon.
We used this hotel for an overnight stay on the way to our holiday. The reception staff greeted us with a smile and were extremely helpful. Our room was spacious, spotless and comfortable. We enjoyed a lovely meal in the restaurant. Tasty and real good value. Would throughly recommend.
Mark
Stayed 1 night in Jul 2023
Response from Tash C - Front Office Manager on 16 Sept 2023
Thank you for your kind words. I have passed your feedback onto our department heads to share with the teams. We hope you can visit us again soon.
Thank you for your kind review, we are glad that you found our location to be convenient and our staff friendly, I will make sure to pass your feedback on to the rest of the team. We hope to see you again soon,
8/10 Good
Anne
3 Sept 2023
Anne
Stayed 1 night in Sep 2023
Response from Sophie on 25 Sept 2023
Thank you for your review, we are glad you enjoyed your stay and hope to see you again soon
10/10 Excellent
Fionnuala
28 Aug 2023
Fionnuala
Stayed 1 night in Aug 2023
Response from Sophie on 25 Sept 2023
Thank you for your kind review, we are glad you enjoyed your stay and we hope to see you again soon,
8/10 Good
Scott
28 Aug 2023
Scott
Stayed 1 night in Aug 2023
Response from Sophie on 25 Sept 2023
Thank you for your review, we are glad you enjoyed your stay and hope to see you again soon.
Thank you for taking the time to leave a review, we appreciate your feedback. We are glad you enjoyed your stay and hope to see you again soon to make your experience a 10/10
10/10 Excellent
Graham
16 Aug 2023
Graham
Stayed 1 night in Aug 2023
Response from Sophie on 29 Aug 2023
Thank you for taking the time to leave a review, we are glad you enjoyed your stay and hope to see you again soon
This is a lovely hotel with friendly staff and an awesome breakfast. The dinner menu has something for everyone. Thank you
Elizabeth
Stayed 2 nights in Jul 2023
Response from Sophie on 29 Aug 2023
Thank you for your great review, we are glad you enjoyed your stay with us and I will make sure to pass your feedback on to all the team, we hope to see you again soon!
10/10 Excellent
David
29 Jul 2023
David
Stayed 2 nights in Jul 2023
Response from Sophie on 31 Jul 2023
Thank you for taking the time to leave a review, we are glad you enjoyed your stay and hope to see you again soon
Thank you very much for your review, we are glad that you enjoyed your stay and that you found our hotel to be in a good location for you, we hope to see you again soon
Thank you very much for taking the time to leave a review, we are glad you enjoyed your stay and found our staff to be friendly and helpful. This feedback will be passed on to the team, we hope to see you again soon,
6/10 Okay
Lesley
Travelled with partner
21 Jul 2023
Convenient for our needs. Typical Holiday Inn. Restaurant menu limited and pricey considering Macdonalds and OK Diner on site
Lesley
Stayed 1 night in Jul 2023
Response from Tash on 22 Jul 2023
Thank you for the review, We are glad all your needs were met in relation to the rooms. We appreciate that our prices are higher than the fast food outlets on the services, however, our restaurant prices are very competitive with other local freshly cooked food establishments.
Lovely clean hotel, modern contemporary design. Staff friendly and helpful.
Verified traveller
Stayed 2 nights in Jul 2023
Response from Sophie on 22 Jul 2023
Thank you for your lovely review, we are glad you enjoyed your stay and your feedback will be passed on to all the staff. We hope to see you again soon,
Hotel was clean. Staff very welcoming. Location was convenient.
Anne
Stayed 1 night in Jul 2023
Response from Sophie on 10 Jul 2023
Thank you so much for taking the time to leave a review, we are glad you enjoyed your stay and will pass your feedback on to all our staff. We hope to see you again soon
Thank you for taking the time to leave a score for us. I'm sorry it was not higher, we do take all feedback extremely seriously. As no particular issue was mentioned, please do not hesitate to contact the hotel to discuss the stay so we can make sure any future visit is 10 out of 10
6/10 Okay
Nick
3 Jun 2023
Nick
Stayed 2 nights in May 2023
Response from Sophie on 26 Jun 2023
Thank you for taking the time to leave a review. We are sorry that hear that your stay was not up to our usual standard. If you would like to get in touch to tell us more about how we can improve your experience, please don't hesitate to contact us directly at bookings@holidayinnchesterwest.co.uk
Great stay. We haven’t been for around 6 years so we’re pleasantly surprised it was still as it was back then. Comfortable and clean, with a nice restaurant and friendly staff
Stephanie
Stayed 1 night in May 2023
Response from Sophie on 1 Jun 2023
Thank you for your lovely review, we are glad you enjoyed your stay and hope to welcome you again soon,
8/10 Good
James
29 May 2023
James
Stayed 3 nights in May 2023
Response from Sophie on 26 Jun 2023
Thank you for taking the time to leave a review, we are glad you enjoyed your stay and hope to see you again soon