Derby Hotels

"We saw 3 rooms: - I thought i booked room 1 (but i booked 1 room...), but someone else were in this room - the other 2 rooms were the family rooms (i booked one of these) - all 3 rooms' drawers were broken and cupboards doors were loose - some of the rooms' outer doors had punch marks (broken) - no food (breakfast) was served - there was a huge concrete block ontop of a hole at the gate, almost damaged my car - the TV had no remote (and management tools is to work it manually) and was almost impossible to work it manually - the aircon did have a remote and it did go on, but even on cool and swing, it did not blow cool air. - the lamp had no plug on it. - the bed mattress was so old i kept on rolling to the middle, and the other mattresses were also very old All in all very poor experience. - "

"Tv signals to be upgraded "

"All good."

"1. Insects galore 2. Wifi was broken 3. TV thus didnt work, 4. Aircon batteries dead 5. only chair in room was broken 6. Shower kept backing up so drainage issues 7. 1 plugpoint 8.Cup for coffee had non existent handle hold, even my pinky couldnt fit into gap 9. Overall play area was neglected( for years) 10. Reception didnt answer the 3 times we called, but eventually WA worked 11. Mostt of the rooms on our block connect onto a large awning, so no views Overall , NOT the best stay"

" Outstanding Stay and Exceptional Service! ⭐⭐⭐⭐⭐ My recent stay at this hotel was truly exceptional from beginning to end. The customer service exceeded all expectations every team member I encountered was friendly, attentive, and genuinely committed to ensuring I felt welcome and well cared for throughout my visit. The breakfast was exceptionally delicious, the buffet setup and layout was fantastic The meal was breathtakingly delicious. The room was immaculate, comfortable, and thoughtfully appointed with everything needed for a relaxing and enjoyable stay. It’s evident that the hotel maintains high standards of cleanliness and guest comfort. What truly set this experience apart was the remarkable staff. From the front desk to housekeeping, every individual demonstrated professionalism, warmth, and a genuine passion for hospitality. Their attentiveness and kindness elevated my stay and left a lasting impression. I wholeheartedly recommend this hotel to anyone seeking a seamless, enjoyable experience with exceptional service. I look forward to returning on my next visit. "