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"The staff was professional and friendly, and even consulted me with excursions. The breakfast was relatively generous. The place is really close to the main street so there are a lot of restaurants, bars and places to go out nearby."

"View of the lake was beautiful and the hotel location was exactly what we were looking for. Place was clean and staff was very nice. "

"Holiday Inn standard features are there, consistecy of the brand makes me stay in their facilities."

"Good clean and modern hotel."

"Staff is very supportive. The breakfast is organized by shifts. The rooms were clean, with new towels every day. There's free parking and the hotel is close to downtown, just few minutes walk. Very nice experience "

"Stunning views, world class food. Stuffed trout was amazing. We loved our relaxing stay there. Good pool and sauna. Fabulous staff. "

"This was my 5th time staying at Enjoy Pucón, and overall I still had a great experience. Not everything was perfect this time around. I was given a rear-facing room instead of a lake-view room, which was a bit disappointing. Also, when I asked for ice, I was surprised that they charged to bring it up to the room. Small things like that can hurt the hotel’s reputation. The spa facilities are okay. I spent two days there and paid over $150 for additional massages. Unfortunately, both sessions were with the same therapist and the quality wasn’t great. It wasn’t terrible, but it definitely didn’t match the level I expected for the price. But what really made the difference during this stay was **Soledad Carvajal at reception**. I was in a tough situation and needed a place to work remotely on short notice. Soledad completely saved me. She took the time to understand my problem and found a solution, helping me get set up with a spot where I could work. Honestly, she saved my day. Moments like that are what hospitality is really about. While small inconveniences can happen anywhere, people like Soledad are the reason I keep coming back. She turned a stressful situation into a great experience and reminded me why I’ve stayed here five times. Employees like Soledad Carvajal make the stay worth every penny."

"Nice room, quiet, good breakfast, nice efficient check in and out, nice service, clean and modern and convenient to many nearby restaurants "

"Truly amazing hotel. Staff/Food/Trips can't be criticised. Hotel helped me to arrange a trip to climb Villarica Volcano. The guides they use to climb the volcano are top notch also"