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"Staff were excellent. The pool and spa were lovely and refreshing after a day of site seeing. Room was clean. Excellent location."

"The most gorgeous and luxurious hotel I’ve ever stayed at. Every floor is fragranced, the view is unparalleled, and the staff were so helpful. We booked a 9 pm flight back to Buenos Aires, and we were able to continue to use all the amenities, including pool, spa, and restaurants, until we left. The park access was amazing. Staying in town would have been a 30-minute drive each way, and Gran Melia is right near the airport and a short walk to all the waterfall paths. We also upgraded to a waterfall view room and it was 1000% worth it. The hardest part is leaving!"

"Pool not clean. Mold in the refrigerator. Bathtub repaired with putty....looked untidy"

"Very relaxing, secluded property. Access to rooms over swaying bridges was awkward. Elevators did not work over 2 days. Reported twice with no response."

"This is a very beautiful property. The pool, lake and grounds are very nice. Our room was an expansive suite that was fairly priced. Only issues were th limited menu at th bar and pool (though the burger was excellent) and dearth of Us style plugs or USB ports. "

"All was wonderful. Our beautiful room was down a long flight of stairs. Fortunately, they assisted with our bags. We are in our late 70’s and would never been able to do it ourselves. "

"Do not stay at this hotel if you do not want to get I’ll after breakfast. After leaving hotel 30 mins later I went all black on my way to bus terminal and ended up on floor. The police came together with an ambulance. Really Ill food was cause. Be very careful. "

"Room is ok and staff is friendly. Hotel room are so worn out. It is about 11 minutes from the main area. The area is quiet but felt very remote and a few stray dogs wandering around the area."

"Welcoming atmosphere nestled in the forest, friendly staff, nice rooms, good buffet breakfast"