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"My nonsmoking room smelled musty from smoke. Had an old and very abused mattress that belongs in the trash. There were char marks on the headboard. Previous guests apparently spilled some juice on the door and ceiling. But staff were accommodating, and everything was otherwise clean. "

"Hotel was clean, easy check in. "

"Lobby is on the second floor. We drove an oversize Van and had to park a block away. The valet could not accommodate our vehicle. Rooms and breakfast were excellent ."

"Great place , super clean , didn’t like i had to pay to park with no other option for parking "

"Room smelled, shower had no water pressure"

"The fact thst silhouettes of the person in the show can be see to the rest of the room is kind of wierd. Especially when your traveling with your family. (its foggy glass/opaque glass wall between the shower and the beds)"

"Everyone was very nice and accommodating. "

"Upon arriving to this property on 04/17/2026, a 7 hour drive we were informed about a fire that took place on 03/10/2026 the day we booked. Unsure as to how we were still able to book we were called a couple of hours before getting to our destination. There were two representatives behind the desk who were rude including the manager who got on the phone advising that she’d cancel the hotel reservation that was already canceled due to not being informed about a fire that took place a month ago. Upon my last day, there were workers working on the hotel room next to the one I occupied and upon walking out on the balcony the worker advised to open the door, that’s when someone else came inside the hotel room and started prepping for paint with thick blankets on the steps while my family was occupying the hotel room. There was a baby that had to be carried down the steps and we were afraid we would fall on the steps because of the blankets. I called and spoke with someone from corporate number who started a claim but I have yet to hear back. I will be contacting corporate again as I have pictures of the worker in the hotel room. That was in fact an invasion of privacy, that was at 9:00am in the morning and per policy check out is at 11am and I felt as if we were forced to leave. Let’s also add the fact that we never received clean towels. This was my first time in Ohio and I honestly would NOT recommend Sonesta suites to anyone traveling to the Sharonville area."

"Interesting hotel, not much to the individual guest rooms. Common areas and Gallery was nice but small."