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"The setup of having to take separate elevators to get to the lobby then to your room is a little funky, as is the fact that there is no through connection from the hotel into the mall, but that was literally the only minor annoyance. Everything else at that hotel was perfect. Everything. "

"Really nice rooms with ac. Friendly and heloful staff, and good food. I'll stay here again."

"Very strategically located in a prime location within the City of Kisumu, the hotel is convenient in terms of proximity to banks, shopping malls, airport, coaches, hospitals and key Government and corporate installations. Very ideal for both corporate and leisure travelers. The Team at Sarova Imperial are quire professional, first great impression has to be Godwill and the exceptional Mercy at the Hotel's Main Reception and the Waiting Team at Florence Restaurant were absolutely amazing! The Hotel boasts of a number of fully appointed conference rooms ideal for various sizes. The hotel rooms are quite spacious, clean and comfortable, the AC could be increased slightly 22 is still quite warm for the humid environment and occasionally gets uncomfortable. Overall, very highly rated at 9/10 on attention to detail, excellent food quality and dining variety, kudos to the chefs!!! and very welcoming and professional staff. Would be great to add at least water for half board meal plan. Thanks for being my go to choice whenever I am in Kisumu. Machiegni!"

"We really enjoyed our stay. The hotel has very nice, helpful staff and a great character. We only wish the pool wasn't under repair as that was a key reason we chose this hotel."

"Horrible. When you put in order for food, it took 1 1/2 - 2 hours to get it. No hot water the last day. And wifi was spotty at best. Television didn't work properly the entire time. I will never be booking this place ever again. "

"Nice staff, safe neighborhood "

"We arrived from the UK without knowing what to expect. Honestly the hotel staff went above and beyond for everything. Our driver Ben was incredible and had ample knowledge of the area and it’s surroundings. Thanks all "

"They were very helpful, from the greeter at arrival, to the receptionist and the restaurant was great."

"I paid and they said they did not receive a payment and they said they do not deal with hotels.com anymore. They said they did not have rooms. I am still waiting for a refund. This is appalling and very unprofessional. "