Holiday Rentals in Regional District of North Okanagan

"We recently stayed at this hotel and had a bit of a mixed experience. On the positive side, the rooms were fairly clean, comfortable, and well-appointed. Unfortunately, there were a couple of downsides. The water pressure was very poor, which made it difficult to fully enjoy the stay. More concerning, however, was our interaction with the hotel’s operations manager. We had guests over for a bit to enjoy dinner in our room. The operations manager came to our room 3x to complain about the noise, and instead of handling the situation professionally, the manager approached us in an aggressive and inappropriate manner. The interaction escalated to the point where she was swearing at us, which was completely unacceptable and unprofessional."

"Breakfast was simple and room was clean"

"The place was economical, but it was not as clean as we were expecting. The room was nice and decent and clean, but I believe some rooms need an upgrade. There was a chemical smell in the lobby that was very strong when we arrived, but it had dissipated by the evening."

"The hotel is great for a ton of kids to run around. However, sadly it’s so run down. Scratches on the headboards, stained floors and walls are dirty and in need of a refresher. The staff are lovely, but the age of the "

"Breakfast was ok, pool was nice, and bed was comfortable"

"Hot tub was great minus the humidity"

"Worst customer service ever "

"Nice room , comfy bed. TV selection not so great . Cleaning staff amazing "

"I was asked to put down a security deposit of $150. That wasn’t on my total due at property upon check in when I secured my stay. Sandman staff wouldn’t give me a receipt saying it had been refunded told me to contact Expedia? I don’t understand why as Expedia didn’t ask for a deposit or even state I needed to apply one? Now I have to wait up to 5 business days? "