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"clean room, quiet and beautiful view.. also amazing location!!"

"No ac in the rooms even though advertised. Hot tub not working. Pool & hot tub off site to walk too. Did not give drink coupons as promised. Staff directed us to a table for dinner that was not set and in the bar although there were plenty of tables available in the dining area. Staff served other guests before us. Manager offered a discount on the room to correct the problem but never came through on the promise."

"It was cheap and the location was perfect for the night before flying home but both times we stayed people were knocking on our door during night and early, the room is super basic but was fine, and the restaurant hours were not great to actually get a meal after a long flight, thankfully there's a grocer right next door"

"I’m a person who likes to travel frequently and stay in different hotels, but the Hyatt was the worse. I personally recommend stay away from this hotel. Specially for the staff in the from desk, specially.this people didn’t know how to speak with costumer. Impolite, not manners at all, I feel very bad in this hotel and the manager comes later and I nothing happened . At the end for me and my wife was terrible experience, and Once again, don’t go the this place."

"We were put in a first floor room which had a non working thermostat, No power to the desk area so couldn't charge phones, etc, no furniture to put luggage on, and a very high tub which needs a step stool to enter safely.... basically worse than a Motel 6 for many times the cost..... After complaining we were shifted to a much better room... however, the hotel should not be renting rooms like the initial room- it should be demolished and rebuilt!"

"Dinner and breakfast and coffee drinks were very good... I also liked the signage in the room and elsewhere, very modern and humorous... The rooms and hotel are modern, clean and in good shape... The staff are friendly and knowledgable...I loved that I could walk 5 or 10 minutes and be at the CDG airport...I love Citizen M! "

"Great location for Gare de Lyon train station, 2 mins walk. We walked to Eiffel tower, took us maybe 30 mins. The staff were very friendly and helpful to us and we enjoyed our stay. There was an early check in available, which after a 30 hour flight was music to my ears. The room is small but that is known and part of the package! Very well designed rooms, felt like I was back in Japan!"

"Loved the location- plenty of cafes to choose from and close walk to Notre Dame and other sights. We enjoyed sitting on the patio at night. "

"When I originally booked this hotel, I realized within minutes that I had accidentally booked for the date my flight left the U.S. rather than the date I would actually arrive in Paris. Even though I caught the mistake immediately, the hotel refused to let me change the reservation dates. I explained that I would be arriving the following day, and they assured me that this would not be an issue. Because I had booked the stay months in advance, I followed up again with the hotel several days before my trip — both by email and by phone — to confirm that my room would be held and that I would not be marked as a no-show. I completed every pre-check-in document they sent and gave every possible indication that I would, in fact, be arriving. Despite all of this, the hotel gave my room away. When I arrived, I was told my reserved room was no longer available, yet I was still charged for the extra night — even though they clearly profited from reselling the room to someone else. They attempted to offer me a replacement room without the view I had specifically paid extra for, along with a complimentary breakfast as compensation. Neither came close to addressing the cost difference, inconvenience, or frustration caused by the situation. I would never recommend staying here."