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"Positive Feedback: -The natural surroundings were beautiful, with a clean beach and clear water. -The wristband room key was convenient and easy to use. -The location is close to Fort Barrington, which was a nice advantage. -The Italian restaurant and steakhouse both offered delicious food. -The Antigua night show and the International night were the best. -Antoinette from guest services was very kind and helpful—she assisted with our room change and ensured our needs were met. Negative Feedback: -The overall hospitality lacked warmth from the moment of arrival. -Front desk service was very slow, and staff appeared to lack sufficient knowledge. -Staff were often inconsiderate of guest needs and concerns. -Some front desk employees displayed a poor attitude, with no friendliness or empathy. -The lobby was very small relative to the number of guests, with too few staff available to assist. -The stage location was poorly planned, requiring guests to search for a suitable viewing spot. -The buffet offered limited variety. Overall Experience: Customer service is our top priority when choosing a resort, and unfortunately, this aspect was disappointing. As a result, we would not return or recommend this property to family and friends."

"The room was a little smaller than expected … and the wifi was a bit scattered "

"Better mini fridge and room smell. More activities and more shops nearby. "

"Beautiful, low key, comfortable, excellent people, good food, fun, and relaxation. "

"Absolutely loved this resort and the staff! We would have loved it even better if they had a few more food options throughout the day but overall and amazing visit! "

"This hotel is the best around. The setting and the building itself is absolutely stunning. The staff are super friendly and there is loads to do nearby. I highly recommend to anyone. "

"This place is fantastic, the staff are so helpful and friendly, the location is perfect, great choice of beach or pools and the room with the views and private pool is perfect. "

"Food was excellent, ocean view rooms need renovating. Loved the beach!"

"Great resort for our older family. Very quiet, but with everything you need. Pool areas were great, but having access to Prickly Pear island really made this place standout. We did some off resort adventures, but our best days were on Prickly Pear and hanging by the pool. We had a 4 bedroom unit and it was perfect. Would stay here again if coming to Antigua. "