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"Great customer service! The staff was very friendly, attentive, and made sure all my questions were answered. Really good experience overall."

"Check In Good, Staff friendly, Room is big and clean. Breakfast is good, Housekeeping is really good. Location is also good. Only issue is upper-level construction that starts at 9AM. "

"The staff are very helpful and kind to their guests "

"Awesome property, spacious and comfortable. The team was friendly and helpful. We would definitely stay again. "

"excellent service, clean rooms. Simple but delicious Pho Noodle and fresh orange juice for breakfast. They also booked and planned my 1 day Halong Bay tour and got me back in time for my flight: Perfect place for short layover "

"it was mid"

"Good place to spend the night and catch an early flight in Hanoi. We took the shuttle to the airport in the morning (not included in room price) and we were there in 10 minutes. "

"I spent nearly a month in a lake view room, extending my stay multiple times. The room was simple but functional. I liked the friendly staff, the convenient location, and especially enjoying breakfast, coffee, and evening drinks on the rooftop—it felt more like having my own apartment than staying in a hotel. Some rooms face only a wall, so check carefully when booking. What I loved most was being on a street that felt like 'real Hanoi'—not as touristy as the Old Quarter, where I’ve stayed before. There are plenty of Vietnamese restaurants, cafes, and a few international bars nearby. I plan to return."

"The location is great - right in Tay Ho and easy to find and get to. The property itself is right above a Starbucks so great place to work and grab a coffee - although why would you drink Starbucks in Vietnam?!? I was upgraded to a 2-bedroom room which was fine by me - high floor and large balcony overlooking West Lake. I need to give a special shout out to Nova at the reception desk. On Friday night, I left my phone in the Grab (I have NEVER DONE THIS!) and he immediately jumped online and on the phone trying to get in touch with Grab. He wasn't able to because their help center is only open during the day and it was after hours, but he did everything he could. Thankfully, the driver returned to the Somerset with my phone. "