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"Staff hospitality and stunning lake Toya view from the room. These are amazing!"

"Staff were amazing, room and view was great. Facilities also great."

"The staff were amazing! I’d left my bag on the bus and they bent over backwards to get it safely back to me. The bye bye cookies were a real treat too and added a nice touch. "

"Super relaxing, had all the amenities we needed, including on site ski rentals which saved our trip after our luggage was lost by the airlines. "

"Staff were extremely polite, helpful, and made my stay very enjoyable. The food in the restaurants and room service was also very good. The room itself was comfortable for the most part except for getting hot during the day regardless of what the thermostat was set to and some small cosmetic damage to some features."

"Everything was lovely here. The fresh flower smells all over the resort. The plentiful food options, all top notch. We loved the indoor lap pool and of course the onsens were just spectacular. Thank you so much for and amazing and authentic Japanese experience "

"Everything was great the food, the onsen"

"Amazing hotel, great room the private tub is magical. Highly recommend the half board dinner was delicious! Staff was amazing. We would come back again. "

"Overall experience is great. Although the building is abit old, it is well maintained. The breakfast and dinner are just amazing"