Exterior

Reviews of Radisson Hotel Southfield-Detroit

3 out of 5
Radisson Hotel Southfield-Detroit
26555 Telegraph Rd, Southfield, MI

Reviews

7.8

Good

Rating 10 - Excellent. 402 out of 1003 reviews" "
Rating 8 - Good. 285 out of 1003 reviews" "
Rating 6 - Okay. 147 out of 1003 reviews" "
Rating 4 - Poor. 63 out of 1003 reviews" "
Rating 2 - Terrible. 106 out of 1003 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love hotel staff bar just didn't like it on vwry busy street and doesn't have a pool
Stayed 1 night in Apr 2024
Response from surjit on 2 May 2024
Dear Eric, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with lovely staff and perfect score 5/5. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback for pool you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

8/10 Good

Keena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nearby the freeway and shops
Stayed 1 night in Mar 2024
Response from surjit on 27 Apr 2024
Dear Keena , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel near to freeway and shops besides high score 4/5. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

6/10 Okay

Lisa

Stayed 1 night in Mar 2024
Response from surjit on 3 Apr 2024
Dear Lisa, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

8/10 Good

ashley

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from surjit on 19 Apr 2024
Dear Ashley, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

8/10 Good

Zachary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay for the price
Stayed 1 night in Mar 2024
Response from surjit on 27 Mar 2024
Dear Zachary , Thank you for taking the time to complete our online survey regarding your GOOD stay for the price at our hotel besides high score 4/5 . We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

8/10 Good

Roderick

Liked: Staff & service
The ceft and the breakfast buffet is the best feature at the hotel, the food quality and preparation is comparable to many upscale hotels at an amazing low price for what you get, hats off to the chef.
Stayed 3 nights in Mar 2024
Response from surjit on 26 Mar 2024
Dear Roderick, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with delicious breakfast at amazing low price and fantastic chef besides high score 4/5. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

10/10 Excellent

Marketa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like it, stay there twice both times were the same clean and friendly staff!! I would recommend also stay there again… ✅
Stayed 1 night in Mar 2024
Response from surjit on 19 Mar 2024
Dear Marketa, Thank you for taking the time to complete our online survey regarding your recent stay at our clean hotel with friendly staff in both your stays besides perfect score 5/5. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

6/10 Okay

Lisa

Liked: Staff & service
Location
Stayed 2 nights in Mar 2024
Response from surjit on 16 Mar 2024
Dear Lisa , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

2/10 Terrible

Micah

Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from surjit on 12 Mar 2024
Dear Micha , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

10/10 Excellent

Tieisha

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 2 nights in Mar 2024
Response from surjit on 11 Mar 2024
Dear Tieisha Hagans, Thank you for taking the time to complete our online survey regarding your recent stay at our GREAT hotel with great experience and perfect score 5/5. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

6/10 Okay

Lisa

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from surjit on 11 Mar 2024
Dear Lisa, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

10/10 Excellent

Queen

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was nice, although even if they are not completely done with u, they most definitely will take another person in line.. So now u have a person standing on your back although you are not finish with your transaction.
Stayed 2 nights in Mar 2024
Response from surjit on 9 Mar 2024
Dear Queen, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with nice staff and extra person always in line to help us besides perfect score 5/5. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

8/10 Good

Mohammad Shafayet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing Service. If breakfast had been included, that would have been lovely.
Stayed 2 nights in Mar 2024
Response from surjit on 5 Mar 2024
Dear Mohammad Shafayer, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with amazing service and high score 4/5. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

10/10 Excellent

Kenya

Stayed 4 nights in Feb 2024
Response from surjit on 23 Mar 2024
Dear Kenya , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with awesome experience and perfect score 5/5. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

10/10 Excellent

Devonta

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice
Stayed 1 night in Feb 2024
Response from surjit on 3 Mar 2024
Dear Devonta , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with nice experience and perfect score 5/5. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Great, friendly ,clean
Stayed 1 night in Feb 2024
Response from surjit on 1 Mar 2024
Dear Jason, Thank you for taking the time to complete our online survey regarding your recent stay at our clean and friendly hotel. besides perfect score 5/5 We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

10/10 Excellent

juanita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for the price
Stayed 4 nights in Feb 2024
Response from surjit on 22 Feb 2024
Dear Junaita, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with great price and perfect score 5/5. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

10/10 Excellent

Alexis

Liked: Property conditions & facilities
For the price at the time we had a 14th floor room with a great view and the hotel was clean and the room was very nice. I experienced no problems at all. The elevators are getting work done that’s probably the only minor thing but there are multiple elevators to use.
Stayed 1 night in Feb 2024
Response from surjit on 22 Feb 2024
Dear Alexis, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with great price, clean and nice view. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided for elevator repair to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

8/10 Good

Tarvarus

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel but it was a party at the restaurant and for the amount that I paid for the room I had to park in the back they need to make sure the resident has access for parking if it’s going to ba a party at the restaurant
Stayed 1 night in Feb 2024
Response from surjit on 21 Feb 2024
Dear Tarvarus , Thank you for taking the time to complete our online survey regarding your recent stay at our NICE hotel. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided FOR' parking issue due to party in restaurant' to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love be there again soon
Stayed 1 night in Feb 2024
Response from surjit on 19 Feb 2024
Dear Christopher, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with awesome experience and perfect score 5/5. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager.Really appreciate your love to visit hotel again. Pl keep up the spirit

10/10 Excellent

PRODI

Good
Stayed 1 night in Feb 2024
Response from surjit on 18 Feb 2024
Dear PRODI, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with good experience and perfect score 5/5. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from surjit on 14 Feb 2024
Dear Kenneth, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with awesome experience and perfect score 10/10. On behalf of our entire team, I would like to apologize for failing to exceed your expectations as .We treat and consider all guests as our family members.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

4/10 Poor

Charita

Stayed 1 night in Feb 2024
Response from surjit on 21 Mar 2024
Dear , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

10/10 Excellent

Charles

Travelled with family
Liked: Cleanliness, staff & service
Clean and convient
Stayed 2 nights in Feb 2024
Response from surjit on 6 Feb 2024
Dear Charles , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with clean and convenient location besides perfect score 5/5. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

8/10 Good

Jeffery

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast buffet was excellent and only ten dollars. Well worth it.
Stayed 4 nights in Jan 2024
Response from surjit on 5 Feb 2024
Dear Jeffery, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with excellent buffet breakfast and high score 4/5. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

8/10 Good

Carol-Lynn

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was nice and price was good. The breakfast is $10 and it is AMAZING!! So much to choose from, food is well cooked and so many options! I've never had a breakfast with so much good food! The gentleman that runs it is incredibly sweet, pays so much attention to you and details. Keeps everything clean, and even will slice up oranges for you and bring to your table! I had it both days just b/c it was so good and he was such a great person!
Stayed 2 nights in Jan 2024
Response from surjit on 30 Jan 2024
Dear Carol-Lynn, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel at nice and good place, amazing breakfast _fantastic ambience besides high score 4/5. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

8/10 Good

Tonya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from surjit on 30 Jan 2024
Dear Tonya , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with good score 8/10. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

4/10 Poor

Tamara

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well to start upon entering the hotel I slipped on the greasy floor….i thought it was me and my shoes until another guy came in and slipped as well. The only auditor was quite busy doing some cleaning I assume. The first room had a dead fly in the pillow and thigh dirt on the toilet seat. She switched our room which took over 30 min. I always stay here and couldn’t believe how it was this time. They did try and rectify things.
Stayed 1 night in Jan 2024
Response from surjit on 29 Jan 2024
Dear Tamara Layton, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations as slippery floor, dead fly and dirty toilet seat .We treat and consider all guests as our family members.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

8/10 Good

Shavon

Stayed 1 night in Jan 2024
Response from surjit on 21 Mar 2024
Dear Shavon , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with nice experience and high score 4/5. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

10/10 Excellent

robert

Stayed 1 night in Jan 2024
Response from surjit on 21 Mar 2024
Dear Robert, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with awesome experience and perfect score 5/5. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

2/10 Terrible

Johnathon

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
There were people playing music loud all night. People laying in the hallway.
Stayed 1 night in Dec 2023
Response from surjit on 24 Jan 2024
Dear Johnathon , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations as noisy at night+ people lying in hallway .We treat and consider all guests as our family members.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

10/10 Excellent

Reggie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from surjit on 24 Jan 2024
Dear Reggie , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with awesome experience and perfect score 10/10. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

10/10 Excellent

Clinise

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from surjit on 22 Jan 2024
Dear Clinise , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with awesome experience and perfect score 5/5. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

2/10 Terrible

Timothy

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Do not stay here!
The toilet had difficulty flushing the entire time, my room didn't get daily cleaning, and to top it off the hotel charged $300 to my card for the booking!!! Even though i told them i already paid through hotels.com and they said they removed the charge but a week later and it is still not put back into my bank account.
Stayed 4 nights in Jan 2024
Response from surjit on 17 Jan 2024
Dear Timorthy, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations as difficult flushing of toilet while billing issue .We treat and consider all guests as our family members.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

6/10 Okay

Tonya

Travelled with family
The tv did not receive all channels, even with heat on 75 degrees room was cold
Stayed 3 nights in Jan 2024

6/10 Okay

Alexandria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Jan 2024
Response from surjit on 16 Jan 2024
Dear Alexandria, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

8/10 Good

Jeremy

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service
Staff was very helpful and room was clean and comfortable
Stayed 2 nights in Jan 2024
Response from surjit on 16 Jan 2024
Dear Jeremy , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with helpful staff, clean and comfy room besides high score 4/5. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

10/10 Excellent

Kristin

Stayed 1 night in Dec 2023
Response from surjit on 14 Jan 2024
Dear Kristin, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with fantastic experience and perfect score 5/5. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

6/10 Okay

daryll

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overpriced. For what I say breakfast should have been included
Stayed 2 nights in Jan 2024
Response from surjit on 10 Jan 2024
Dear Daryll, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations as you felt overpriced and breakfast should have been included.We treat and consider all guests as our family members.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

10/10 Excellent

Gerrea

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had the opportunity to meet the owner. Front desk staff was so nice and friendly made check in smooth and easy.
Stayed 1 night in Dec 2023
Response from surjit on 9 Jan 2024
Dear Gerrea, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with smooth and easy check in and friendly staff besides perfect score 10/10. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

8/10 Good

Keith, Woodbury

Liked: Cleanliness, staff & service, amenities
I liked where the property was located. Close to highways shopping, & restaurants. I didn't like the door to my room. The door was difficult to close because it was warped or misaligned.
Stayed 3 nights in Dec 2023
Response from surjit on 9 Jan 2024
Dear Keith, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with nice location, close to highways. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided for difficulty in door closing to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

10/10 Excellent

Reggie

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2023
Response from surjit on 9 Jan 2024
Dear Reggie, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with awesome experience and perfect score 10/10. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

6/10 Okay

JANIECE

Liked: Staff & service
Disliked: Property conditions & facilities
Convenient location
The location was convenient. It was run down and in need of some TLC.
Stayed 2 nights in Dec 2023
Response from surjit on 8 Jan 2024
Dear JANIECE, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with convenient location. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

6/10 Okay

Alphonso

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from surjit on 1 Jan 2024
Dear Alphonso, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

10/10 Excellent

Bonita

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I like the location, it is near to the highway and restaurants.
Stayed 1 night in Dec 2023
Response from surjit on 29 Dec 2023
Dear Bonita, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with nice location and near to highway and restaurants besides perfect score 5/5. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

10/10 Excellent

Catheia

Liked: Cleanliness, staff & service, property conditions & facilities
Love the view from my floor.The vintage style mirror was nice.I just would have liked a microwave and small frig in room.Overall comfy bed and clean also.
Stayed 1 night in Dec 2023
Response from surjit on 28 Dec 2023
Dear Catheia , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with lovely view from room and nice vintage style mirror besides perfect score 5/5. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided for micro and fridge, to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

6/10 Okay

Susan

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Check in was pretty quick. My room was adequate. Getting to my room was a bit like a maze. There was a heater in the hall when I entered to go to my room. The Simplex system was not working. Guests were asked to call 911 if a fire was found. I was given a handicapped room. I am not handicapped. The room is rather dark, needs some color to brighten it. The bedside tables had a sticky substance on them. I asked the desk clerk for something to clean them with. He could only give me 2 towels. Said it was against company policy to give guests chemicals. I managed with water and soap. The fridge was set so everything I put in it froze. The desk chair would not stay up; lowered itself every time I tried to use it. I would like firmer pillows; these are rather soft. Mattress could be firmer too. There are some marks gouged into the wall by the desk.
Stayed 2 nights in Dec 2023
Response from surjit on 28 Dec 2023
Dear Susan , Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with quick check in . On behalf of our entire team, I would like to apologize for failing to exceed your expectations as wrong room given, dark room, and lack of housekeeping.We treat and consider all guests as our family members.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

10/10 Excellent

Valerie

Stayed 1 night in Dec 2023
Response from surjit on 26 Dec 2023
Dear Valerie, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel with awesome experience and perfect score 5/5. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

6/10 Okay

Tonya

Travelled with family
Stayed 3 nights in Dec 2023
Response from surjit on 25 Dec 2023
Dear Tonya, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager

6/10 Okay

Tonya

Travelled with family
Stayed 1 night in Dec 2023
Response from surjit on 25 Dec 2023
Dear Tonya, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We treat and consider all guests as our family members. We offer free high speed internet access and free parking.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Dear , I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Customer Relationship Manager