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Reviews of Hyatt Regency Dharamshala Resort

4.5 out of 5
Hyatt Regency Dharamshala Resort
Village Dharamkot, Mcleodganj, Dharamshala, Himachal Pradesh

Reviews

9.4

Exceptional

Rating 10 - Excellent. 21 out of 29 reviews" "
Rating 8 - Good. 6 out of 29 reviews" "
Rating 6 - Okay. 1 out of 29 reviews" "
Rating 4 - Poor. 1 out of 29 reviews" "
Rating 2 - Terrible. 0 out of 29 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Atul

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not really worth it given the amount of money they charge. Its not a huge property- definitely lacks a lot of what an ideal resort should be. Broken dustbins in the room. And theres no point of having a balcony if you’re constantly afraid of fat insects and monkeys. The front desk staff is not well coordinated among themselves- they would often say one thing at a certain moment and then back out from their commitment without a single thought. Non-professionals - not expected from a chain that claims to be “5-star”. Buyers beware.
Stayed 2 nights in Apr 2024
Response from Hyatt Regency Dharamshala Resort on 14 Apr 2024
Dear Mr. Mittal,Namaskar!We sincerely appreciate you taking the time to share your feedback regarding your recent stay with us. Your insights are invaluable as we continuously strive to improve our services and guest experiences.Firstly, please accept our deepest sympathies for the family emergency that prompted your shortened stay. We regret any dissatisfaction caused by our procedures in handling your request for a shortened stay and refund. Our team aims to assist guests in the best possible manner within the guidelines provided by our booking partners to ensure a fair and transparent process for all parties involved. We apologise if this caused any inconvenience or discomfort.Regarding the issue with the dustbin and balcony doors, we are actively investigating these matters to ensure the comfort of all our guests. However, we do inform all our guests about the importance of keeping the mesh doors closed while staying with us. As we are nestled amidst nature, this precaution helps to ensure safety by minimising interactions with insects and monkeys around.Once again, we apologise for any inconvenience you may have experienced and hope for the opportunity to welcome you back in the future under more favourable circumstances.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
The team at Hyatt have been amazing. My partner rolled her ankle near the top of Triund and the hotel arranged for her to be stretchered off the mountain and taken straight to hospital for x-rays. The staff have been most attentive and concerned for her wellbeing. Really impressed!! Thank you .. thank you
Stayed 4 nights in Jan 2024
Response from Hyatt Regency Dharamshala Resort on 24 Jan 2024
Dear Mr. Stephen,Namaskar!Thank you for taking out time to share your experience about your recent stay at Hyatt Regency Dharamshala Resort. We are delighted to hear that you had a positive and memorable stay. Your kind words regarding the assistance provided when your partner rolled her ankle during a trek to Triund are truly heartwarming.Our team takes great pride in ensuring the well-being and comfort of our guests, and we are thrilled to know that their attentiveness and concern were appreciated. We hope your partner is recovering well and that the prompt arrangement for medical attention was helpful during the challenging situation.We genuinely appreciate your recognition for our efforts, and it means a lot to us.It was a pleasure to assist you and we look forward to welcoming you back for another memorable stay.Warm Regards,Utsa MajumderGeneral Manager

10/10 Excellent

Russell

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Extraordinarily beautiful and serene place. Service was wonderful and the surrounding countryside lovely
Stayed 2 nights in Jun 2023
Response from Suresh Kumar on 29 Jul 2023
Dear Mr. RussellNamaskar!Thank you so much for having chosen Hyatt Regency Dharamshala Resort for your stay and for highlighting the pleasant experience you had with us through such a positive review. It was truly our pleasure to have you staying with us.We are glad Sneha, Hemant, Pankaj, Ujjawal and Sunny were well in place and able to take care of your experience at Resort during the stay.It is feedback such as yours that inspires the team to go the extra mile each time. We look forward to having you back soon with us!Warm Regards,Suresh Kumar Director of OperationsHyatt Regency Dharamshala Resort

10/10 Excellent

ravneet

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Joseph was extremely helpful in planning our visit. At the property, Sneha was commendable at the restaurant especially in helping out with my fussy children. One small extra step on her part and I will definitely be visiting again. Commendable service from the entire team.
Stayed 1 night in Mar 2023
Response from Suresh Kumar on 29 Jul 2023
Dear Ms. RavneetNamaskar!Thank you so much for having chosen Hyatt Regency Dharamshala Resort for your stay and for highlighting the pleasant experience you had with us through such a positive review. It was truly our pleasure to have you staying with us.We are glad Sneha, Hemant, Pankaj, Ujjawal and Sunny were well in place and able to take care of your experience at Resort during the stay.It is feedback such as yours that inspires the team to go the extra mile each time. We look forward to having you back soon with us!Warm Regards,Suresh Kumar Director of OperationsHyatt Regency Dharamshala Resort

10/10 Excellent

Shawn

Stayed 3 nights in Mar 2023
Response from Suresh Kumar on 29 Jul 2023
Dear Mr. ShawnNamaskar!Thank you so much for having chosen Hyatt Regency Dharamshala Resort for your stay and for highlighting the pleasant experience you had with us through such a positive review. It was truly our pleasure to have you staying with us.We are glad Sneha, Hemant, Pankaj, Ujjawal and Sunny were well in place and able to take care of your experience at Resort during the stay.It is feedback such as yours that inspires the team to go the extra mile each time. We look forward to having you back soon with us!Warm Regards,Suresh Kumar Director of OperationsHyatt Regency Dharamshala Resort

10/10 Excellent

Navpreet K.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service Beautiful location Hard to locate address as directions do not come up correctly
Response from Suresh Kumar on 29 Jul 2023
Dear GuestNamaskar!Thank you so much for having chosen Hyatt Regency Dharamshala Resort for your stay and for highlighting the pleasant experience you had with us through such a positive review. It was truly our pleasure to have you staying with us.We are glad Sneha, Hemant, Pankaj, Ujjawal and Sunny were well in place and able to take care of your experience at Resort during the stay.It is feedback such as yours that inspires the team to go the extra mile each time. We look forward to having you back soon with us!Warm Regards,Suresh Kumar Director of OperationsHyatt Regency Dharamshala Resort

10/10 Excellent

KETAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place to stay when in Dharamsala
It is an amazing property. The location is superb. And the staff was very friendly. They made us feel special. Right from the front desk, to house keeping and the restaurant staff.
Stayed 3 nights in Nov 2022
Response from Suresh Kumar on 22 Dec 2022
Dear Guest Namaskar!Thank you very much for choosing Hyatt Regency Dharamshala Resort and taking the time to share your experience. I wish to express my sincere gratitude for the wonderful feedback you have offered for the resort, the team, and our services. Your compliments have been passed onto the whole team, and they are elated to have been of service to you. It is feedback such as yours that inspires the team to go the extra mile each time. We look forward to having you back soon with us!Warm Regards,Suresh KumarDirector of Rooms

6/10 Okay

Nandinee

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 8 nights in Jun 2022
Response from Suresh Kumar on 29 Jul 2023
Dear Ms.NandineeNamaskar!Thank you so much for having chosen Hyatt Regency Dharamshala Resort for your stay and for highlighting the pleasant experience you had with us through such a positive review. It was truly our pleasure to have you staying with us.We are glad Sneha, Hemant, Pankaj, Ujjawal and Sunny were well in place and able to take care of your experience at Resort during the stay.It is feedback such as yours that inspires the team to go the extra mile each time. We look forward to having you back soon with us!Warm Regards,Suresh Kumar Director of RoomsHyatt Regency Dharamshala Resort

10/10 Excellent

Bharat

Stayed 1 night in Mar 2022
Response from Suresh Kumar on 26 Apr 2022
Dear Guest, Namaskar! Thank you so much for having chosen Hyatt Regency Dharamshala Resort for your stay and for highlighting the pleasant experience you had with us through such a positive review. It was truly our pleasure to have you staying with us. It is feedback such as yours that inspires the team to go the extra mile each time. At the same time please be rest assured the highlighted points have been addressed with concerned team members positively and corrective measures have been taken. My team and I will look forward to the opportunity of welcoming you back to Hyatt Regency Dharamshala Resort and always assure you of our best services and personalized attention. Warm Regards, Suresh Kumar Director of Rooms

10/10 Excellent

Parbeer Singh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Hotel
Stayed 1 night in Mar 2022
Response from Suresh Kumar on 12 Mar 2022
Dear Guest, Namaskar! Thank you so much for having chosen Hyatt Regency Dharamshala Resort for your stay and for highlighting the pleasant experience you had with us through such a positive review. It was truly our pleasure to have you staying with us. It is feedback such as yours that inspires the team to go the extra mile each time. My team and I will look forward to the opportunity of welcoming you back to Hyatt Regency Dharamshala Resort and always assure you of our best services and personalized attention. Warm Regards, Suresh Kumar Director of Rooms

10/10 Excellent

Hodaya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A wonderful stay in Dharamshala
We stayed for 4 nights at the Hyatt, the hotel is very clean and has a nice atmosphere. The pool was closed so it was a bit disappointing but all the staff workers were really nice and helpful. The food was very good, and the were happy to prepare dishes especially for the kids. Highly recommended.
Stayed 3 nights in Sep 2021
Response from Suresh Kumar on 28 Feb 2022
Dear Guest, Namaskar! Thank you so much for having chosen Hyatt Regency Dharamshala Resort for your stay and for highlighting the pleasant experience you had with us through such a positive review. It was truly our pleasure to have you staying with us. It is feedback such as yours that inspires the team to go the extra mile each time. My team and I will look forward to the opportunity of welcoming you back to Hyatt Regency Dharamshala Resort and always assure you of our best services and personalized attention. Warm Regards, Suresh Kumar Director of Rooms Hyatt Regency Dharamshala Resort

10/10 Excellent

hina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent vacation
The staff was very friendly, helpful and thoughtful. The food and service in the restaurant was very good as well. Our rooms were clean and housekeeping was on demand due to COVID guidelines. Nevertheless we got our rooms cleaned daily with a turn down service in the evening. Overall a very good stay.
Stayed 3 nights in Aug 2021
Response from Suresh Kumar on 28 Feb 2022
Dear Guest, Namaskar! Thank you so much for having chosen Hyatt Regency Dharamshala Resort for your stay and for highlighting the pleasant experience you had with us through such a positive review. It was truly our pleasure to have you staying with us. It is feedback such as yours that inspires the team to go the extra mile each time. My team and I will look forward to the opportunity of welcoming you back to Hyatt Regency Dharamshala Resort and always assure you of our best services and personalized attention. Warm Regards, Suresh Kumar Director of Rooms Hyatt Regency Dharamshala Resort

8/10 Good

SUSHMA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A perfect short break scenic location
A beautiful property in sync with the surroundings. Very clean and a friendly staff. We got a very nice guide for the treks. One area where improvement can be done is the food. Especially the bakery. We were overall happy !
Stayed 3 nights in Jul 2021
Response from Suresh Kumar on 28 Feb 2022
Dear Guest, Namaskar! Thank you so much for having chosen Hyatt Regency Dharamshala Resort for your stay and for highlighting the pleasant experience you had with us through such a positive review. It was truly our pleasure to have you staying with us. It is feedback such as yours that inspires the team to go the extra mile each time. We are pleased to make a note regards with the highlight on the food part and will certainly look at this. My team and I will look forward to the opportunity of welcoming you back to Hyatt Regency Dharamshala Resort and always assure you of our best services and personalized attention. Warm Regards, Suresh Kumar Director of Rooms Hyatt Regency Dharamshala Resort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely time at the Hyatt Dharamshala
We had a lovely time at the Hyatt Mcleodganj / Dharamshala. Great location, property, amenities, and most importantly - absolutely great staff who went out of their way every chance they got. From Parminder at the front desk to Sneha and Chand in the restaurant and Dawa at the spa, these four really stood out in their gracious and impeccable hospitality. Thank you, we had a wonderful time!
Stayed 1 night in Jun 2021
Response from Suresh Kumar on 28 Feb 2022
Dear Guest, Namaskar! Thank you so much for having chosen Hyatt Regency Dharamshala Resort for your stay and for highlighting the pleasant experience you had with us through such a positive review. It was truly our pleasure to have you staying with us. It is feedback such as yours that inspires the team to go the extra mile each time. We are glad Parminder, Sneha, Chand and Dawa were well in place and able to take care of your food taste at Resort during the stay. My team and I will look forward to the opportunity of welcoming you back to Hyatt Regency Dharamshala Resort and always assure you of our best services and personalized attention. Warm Regards, Suresh Kumar Director of Rooms Hyatt Regency Dharamshala Resort

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2021
Response from Suresh Kumar on 28 Feb 2022
Dear Guest, Namaskar! Thank you so much for having chosen Hyatt Regency Dharamshala Resort for your stay and for highlighting the pleasant experience you had with us through such a positive review. It was truly our pleasure to have you staying with us. It is feedback such as yours that inspires the team to go the extra mile each time. We are glad Shubham, Sneha, Neha, Anurag and Anshul were well in place and able to take care of your food taste at Resort during the stay. My team and I will look forward to the opportunity of welcoming you back to Hyatt Regency Dharamshala Resort and always assure you of our best services and personalized attention. Warm Regards, Suresh Kumar Director of Rooms Hyatt Regency Dharamshala Resort

10/10 Excellent

Karthik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing experience
Courteous and helpful staff. Clean and tidy rooms. To name a few, Arup, Nandan and Sanbir were very helpful. Will certainly stay the next time I'm around.
Stayed 1 night in Jan 2021
Response from Suresh Kumar on 28 Feb 2022
Dear Guest, Namaskar! Thank you so much for having chosen Hyatt Regency Dharamshala Resort for your stay and for highlighting the pleasant experience you had with us through such a positive review. It was truly our pleasure to have you staying with us. It is feedback such as yours that inspires the team to go the extra mile each time. We are glad Arup, Nandan and Sunbir were well in place and able to take care of your food taste at Resort during the stay. My team and I will look forward to the opportunity of welcoming you back to Hyatt Regency Dharamshala Resort and always assure you of our best services and personalized attention. Warm Regards, Suresh Kumar Director of Rooms Hyatt Regency Dharamshala Resort

10/10 Excellent

Karthik

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing service
The hotel was clean, accessible and the staff were so courteous and helpful. They offer you with a complementary pick up and drop each day. Breakfast buffet was monotonous and thats the only set back :) Special mention to Amit, Lucky and Priyanka. These people were so amazing and helpful. They go an extra mile to ensure your stay a pleasant one!
Stayed 6 nights in Jan 2021
Response from Suresh Kumar on 28 Feb 2022
Dear Guest, Namaskar! Thank you so much for having chosen Hyatt Regency Dharamshala Resort for your stay and for highlighting the pleasant experience you had with us through such a positive review. It was truly our pleasure to have you staying with us. It is feedback such as yours that inspires the team to go the extra mile each time. We are glad Amit, Lucky and Priyanka were well in place and able to take care of your food taste at Resort during the stay. My team and I will look forward to the opportunity of welcoming you back to Hyatt Regency Dharamshala Resort and always assure you of our best services and personalized attention. Warm Regards, Suresh Kumar Director of Rooms Hyatt Regency Dharamshala Resort

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location cleanliness ambience hospitality are excellent
Stayed 2 nights in Dec 2020
Response from Suresh Kumar on 28 Feb 2022
Dear Guest, Namaskar! Thank you so much for having chosen Hyatt Regency Dharamshala Resort for your stay and for highlighting the pleasant experience you had with us through such a positive review. It was truly our pleasure to have you staying with us. It is feedback such as yours that inspires the team to go the extra mile each time. My team and I will look forward to the opportunity of welcoming you back to Hyatt Regency Dharamshala Resort and always assure you of our best services and personalized attention. Warm Regards, Suresh Kumar Director of Rooms Hyatt Regency Dharamshala Resort

8/10 Good

HARDEEP

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
oo
The hotel is very good and has peaceful surroundings but the road leading to the hotel is very bad and narrow and it is very difficult even for experienced drivers.
Stayed 1 night in Sep 2020
Response from Suresh Kumar on 9 Oct 2020
Dear Mr. Hardeep, Namaskar! At the onset allow me to thank you for your recent stay with us, we are glad knowing that you enjoyed and had memorable stay here. Inconvenience is regretted in regards with the aproach to the Resort however to let you know we are already working on this and we should be able to get this done soon in coordination with the Government body. We look forward to welcome you back soon with us. Stay Safe! Suresh Kumar Front Office Manager Hyatt Regency Dharamshala resort suresh.kumar@hyatt.com

10/10 Excellent

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service Delicious food Super clean
Stayed 1 night in Feb 2020
Response from Suresh Kumar on 9 Oct 2020
Dear Guest, Namaskar! At the onset allow me to thank you for your recent stay with us, we are glad knowing that you enjoyed and had memorable stay here. Thank you for taking out your valuable time to review us. We look forward to welcome you back soon with us. Stay Safe! Suresh Kumar Front Office Manager Hyatt Regency Dharamshala resort

10/10 Excellent

Nikhil

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely Superb!!
All good with the hotel & stay!! Brilliant breakfast & awesome rooms!! Will surely repeat!!
Stayed 2 nights in Feb 2020
Response from Suresh Kumar on 9 Oct 2020
Dear Mr. Nikhil, Namaskar! At the onset allow me to thank you for your recent stay with us, we are glad knowing that you enjoyed and had memorable stay here. Thank you for taking out your valuable time to review us. We look forward to welcome you back soon with us. Stay Safe! Suresh Kumar Front Office Manager Hyatt Regency Dharamshala resort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2020

10/10 Excellent

Shamal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellence in service
The Hyatt Regency Dharamshala is a brand new hotel which is warm, welcoming and world class in facilities, comfort and service.From the minute you arrive until you depart, the service is world class. The employees are friendly and happy. This hotel is perfectly situated for exploring Kangra. I am definitely returning.
Stayed 3 nights in Dec 2019
Response from Suresh Kumar on 9 Oct 2020
Dear Mr. Shamal, Namaskar! At the onset allow me to thank you for your recent stay with us, we are glad knowing that you enjoyed and had memorable stay here. Thank you for taking out your valuable time to review us. We look forward to welcome you back soon with us. Stay Safe! Suresh Kumar Front Office Manager Hyatt Regency Dharamshala resort

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Deserves more than 5 star rating
A superb hotel with excellent hospitality and location! Would rate it more than 5 star if i could.. these guys go the extra mile in making sure our stay was as comfortable as possible. Ammenities and location are perfect. Would highly recommend this hotel for a relaxing winter holiday
Stayed 1 night in Dec 2019
Response from Suresh Kumar on 19 Dec 2019
Dear Guest, Namaskar! At the onset allow me to thank you for staying with us and for the genuine feedback about your experiences at the Resort. We looking forward to have you staying back with us soon. Warm Regards, Suresh Kumar Front Office Manager

8/10 Good

Dominik

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Das Hotel ist schön auf einem Hügel in einem Wald gelegen. Daramasala sowie Dharamkot (kleiner Ort mit Hippieflair) können jeweils in 10 - 15 Minuten zu Fuss erreicht werden. Der Service im Hotel ist sehr gut und auch das beheizte Schwimmbad ist an kalten Tagen sehr zu empfehlen. Es gibt leider nur ein Restaurant. Indisches Essen ist dort gut (aber nicht herausragend). Von anderen internationalen Speisen (Pizza, Dumplings, etc.) sollte man dagegen die Finger lassen.
Stayed 5 nights in May 2023
Response from Suresh Kumar on 29 Jul 2023
Dear Mr. Dominik,Namaskar!Thank you so much for having chosen Hyatt Regency Dharamshala Resort for your stay and for highlighting the pleasant experience you had with us through such a positive review. It was truly our pleasure to have you staying with us.We are glad Sneha, Hemant, Pankaj, Ujjawal and Sunny were well in place and able to take care of your experience at Resort during the stay.It is feedback such as yours that inspires the team to go the extra mile each time. We look forward to having you back soon with us!Warm Regards,Suresh Kumar Director of OperationsHyatt Regency Dharamshala Resort

8/10 Good

Nadav

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2021
Response from Suresh Kumar on 28 Feb 2022
Dear Guest, Namaskar! Thank you so much for having chosen Hyatt Regency Dharamshala Resort for your stay and for highlighting the pleasant experience you had with us through such a positive review. It was truly our pleasure to have you staying with us. It is feedback such as yours that inspires the team to go the extra mile each time. My team and I will look forward to the opportunity of welcoming you back to Hyatt Regency Dharamshala Resort and always assure you of our best services and personalized attention. Warm Regards, Suresh Kumar Director of Rooms Hyatt Regency Dharamshala Resort