Dowagiac Holidays

Overall, great location and the bed was extremely comfortable, but keep in mind that the rooms don't have a mini fridge or coffee maker, and if you need shower caps, bring one from home! It's a boutique hotel in downtown Chicago, so it doesn't offer as much in the actual room as other hotels in other cities I've stayed in. Overall, I would recommend it. If you have a car to park, it's valet service only and it's $74 USD per day.

Upon arrival we were greeted immediately. The staff helped us unload our bags into a luggage cart and valet took the car to park. Our room was available for early check in. We stayed in the 7th floor in a single king room. Everything was clean and the views were great. We went up to the 22nd floor to see the river views from the rooftop bar. This hotel is in an absolute perfect location to see Chicago. You are close enough to walk to river walk, millennium park, the train, and magnificent mile. We would choose London House again for sure if visiting Chicago.

Clean Hotel, but Disappointing Customer Service I’ve stayed at this hotel multiple times while traveling to Chicago for classes. While the hotel is clean and conveniently located, the inconsistent customer service has been disappointing. During an earlier stay, I asked for bottled water and was directed to paid vending machines. Later, I noticed other guests receiving complimentary water at check-in. When I asked during subsequent stays, I received it too. While minor, this reflects the inconsistency I’ve experienced. My bigger concern is the communication around late checkout. I work full-time and attend morning classes, so I occasionally ask whether a 1 p.m. checkout is possible. I understand this isn’t guaranteed. During my most recent stay, I called around 3 a.m. and was told the manager would arrive at 7:30 a.m. The employee took my information, but nobody followed up. When I called again at 7:30, I was told the manager wouldn’t arrive until noon and no extensions were available. The conflicting information was frustrating. Most concerning, when I returned from class to collect my stored luggage, the employee who had accepted my bag brought out someone else’s. When I questioned it, he insisted it matched my claim tag before eventually retrieving my actual bag. This raised serious concerns about luggage security. I don’t expect special treatment as a repeat guest, just consistent communication and secure handling of belongings. Unfortunately I won’t be returning