"We had such a wonderful time at Loews. The staff were incredibly accommodating. My wife and I spent a few days in Miami celebrating a milestone birthday. The staff went above and beyond to make sure we had a great experience.
We really enjoyed the breakfast at Preston’s inside Lowes, it was fantastic. So mush so, that we came back every morning. Our server Marc was amazing. Very professional, friendly and made us feel right at home. He asked the occasion for our travels and we casually mentioned we were celebrating a birthday.
To our surprise later in the day after some time on the beach. We received an unexpected call to our room letting us know to expect a delivery. A gift was delivered to the room, a charcuterie platter and a bottle of champagne with a hand written card from Marc, our server from Preston’s. It was a truly unexpected and extremely kind gesture. One that we will never forget.
The next morning we returned to Preston’s for breakfast in absolute appreciation. After we finished our breakfast, a surprise chocolate lava cake with and candle was brought to the table. Completely unprompted and on the house.
We can’t thank Marc and the rest of the staff enough. Our time at Lowes was one will remember for a long time."
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