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Reviews of Hyatt Regency Dubai Creek Heights

5 out of 5
Hyatt Regency Dubai Creek Heights
20th Street, Dubai Healthcare City, Bur Dubai, Dubai

Reviews

8.6

Excellent

Rating 10 - Excellent. 426 out of 787 reviews" "
Rating 8 - Good. 226 out of 787 reviews" "
Rating 6 - Okay. 67 out of 787 reviews" "
Rating 4 - Poor. 37 out of 787 reviews" "
Rating 2 - Terrible. 31 out of 787 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Hiwa

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Abdulrahman, Basaksehir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ld definitely get back soon!
Stayed 4 nights in Apr 2024

6/10 Okay

Bashar, Riyadh

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Aqil

Stayed 2 nights in Feb 2024

10/10 Excellent

chad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this property. Very clean upscale. And a lot of dining options.
Stayed 1 night in Apr 2024

10/10 Excellent

Munish

Liked: Cleanliness, staff & service
Stayed 4 nights in Apr 2024

10/10 Excellent

Ahmed

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you
Stayed 3 nights in Jan 2024

10/10 Excellent

Aubrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Mar 2024

10/10 Excellent

Jawad

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel and amazing staff. Would love to come back and stay again
Stayed 1 night in Mar 2024

10/10 Excellent

Nicholas, Anaheim

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2024

10/10 Excellent

Abu

Travelled with partner
Liked: Cleanliness, amenities
Love it, nice hotel and decent location. Staff is extremely friendly.
Stayed 2 nights in Mar 2024

6/10 Okay

Tonay, laurel

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jan 2024

4/10 Poor

Humza

Business traveller
Disliked: Cleanliness, staff & service, room comfort
Room temperature is normal Very bad smells!
Stayed 1 night in Jan 2024

10/10 Excellent

Mohammad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 4 nights in Jan 2024

6/10 Okay

Humza

Business traveller
Disliked: Cleanliness
Stayed 1 night in Jan 2024

10/10 Excellent

Lalit

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its quite and value for money
Stayed 3 nights in Jan 2024

10/10 Excellent

Valery, DOUGLASVILLE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel

10/10 Excellent

emaad

Stayed 1 night in Jan 2024

8/10 Good

Vincent

Stayed 4 nights in Dec 2023

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Nov 2023

10/10 Excellent

Shamsuddin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very satisfying in all aspects
Stayed 3 nights in Nov 2023

10/10 Excellent

Surjan

Stayed 6 nights in Oct 2023

8/10 Good

Mohammed

Stayed 2 nights in Oct 2023

2/10 Terrible

areej

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
don't recommend it at all
‏The hotel is very dirty. Bed mites are found on the bed, on the carpets, and on the pillows. The bathrooms are dirty and there is a cooking smell in the hallways. The air fresheners used are very bad. People with chest ailments will feel tired because the corridors are also very hot. The smell is very strong
Stayed 7 nights in Sep 2023
Response from Tamar Tsikhelashvili on 6 Nov 2023
Dear Areej,We deeply regret to learn about your recent experience at our hotel, and we sincerely apologize for the numerous issues you encountered during your stay. Your feedback is invaluable to us, as it highlights areas where we need to improve, and we take this matter very seriously.We will immediately address the concerns you raised regarding cleanliness and the presence of bed mites. This is not in line with our standards, and we are committed to rectifying these issues to provide a clean and comfortable environment for all our guests.Furthermore, we will investigate and address the cooking smell and air freshener concerns, as well as ensure that the temperature and ventilation in our corridors are comfortable for all guests.Your feedback is crucial for us to make the necessary improvements, and we hope you will give us another chance to provide you with a vastly improved experience in the future.Once again, we sincerely apologize for the issues you encountered and thank you for bringing them to our attention.Warm regards,Hyatt Regency Dubai Creek Heights team.

10/10 Excellent

Dana

Stayed 1 night in Sep 2023

10/10 Excellent

Hassan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hôtel for business trip
Stayed 3 nights in Sep 2023

8/10 Good

Roman

Travelled with partner
Liked: Cleanliness, staff & service
Place was really quiet and nice.Gave it 3 stars for broken "smart" light switches. All of them glitched and malfunctioned (there was a large number of them in the suite).
Stayed 2 nights in Sep 2023
Response from Tamar Tsikhelashvili on 6 Nov 2023
Dear Roman,Thank you for taking the time to share your thoughts on your recent stay with us. We're pleased to hear that you found our place quiet and nice, which is something we take pride in.However, we sincerely apologize for the inconvenience you experienced with the "smart" light switches in your suite. We take these issues seriously, and your feedback will be shared with our maintenance team to address the problem promptly. Your comments help us make improvements to enhance the overall guest experience.We value your input and hope to have the opportunity to welcome you back in the future, providing you with a more seamless and enjoyable stay. If you have any further comments or suggestions, please feel free to share them with us.Best regards,Hyatt Regency Dubai Creek Heights

10/10 Excellent

Michail

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 6 nights in Sep 2023
Response from Tamar Tsikhelashvili on 6 Nov 2023
Dear Michail,Thank you for taking the time to leave a positive review. We are delighted that you enjoyed your stay with us. If you have any further feedback or suggestions on how we can make your experience even better, please do not hesitate to let us know. We look forward to welcoming you back in the future.Best regards,Hyatt Regency Dubai Creek Heights

10/10 Excellent

Akram

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best location
Stayed 5 nights in Sep 2023
Response from Tamar Tsikhelashvili on 6 Nov 2023
Dear Akram,We greatly appreciate your positive feedback regarding our location. We believe that our prime location is one of our key strengths, and we're delighted to know that you found it to be the best. It was a pleasure hosting you, and we look forward to welcoming you back for another exceptional stay.Best regards,Hyatt Regency Dubai Creek Heights

6/10 Okay

Dagimhiwat, Dallas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel will be staying here when I return.
Stayed 1 night in Aug 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

10/10 Excellent

Shabana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hyatt exceeded my expectations. Staff was really nice and attentive. We had a family suite booked and it was spacious. Housekeeping did a great job cleaning our rooms daily. They even came back in the evening one day when we were in our room late. Overall, I was very happy with the stay, especially considering it was reasonably priced. Location is great. It’s under 3 miles from Dubai mall. The drive to the airport is about 10-15 minutes. The only thing they can improve on is the executive lounge. They offer coffee and a pastry if you add it on as your package. It felt limited and you cannot leave the lounge with your drinks. Overall, I would highly recommend this hotel due to excellent service and amenities.

10/10 Excellent

Sultan.F

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from General Manager on 11 Aug 2023
Thank you for your review!

10/10 Excellent

Abd El Kader

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 7 nights in Jul 2023
Response from General Manager on 11 Aug 2023
Thank you for your review!

10/10 Excellent

Fatema

Travelled with family
Liked: Staff & service, property conditions & facilities
Worth the price.
Stayed 2 nights in Jul 2023
Response from General Manager on 11 Aug 2023
Thank you for your review!

10/10 Excellent

Michael

Stayed 2 nights in Jul 2023

10/10 Excellent

zuwei, Sevenoaks

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and safe
Stayed 3 nights in Jul 2023
Response from General Manager on 11 Aug 2023
Thank you for your review!

10/10 Excellent

Ahmed

Stayed 4 nights in Jul 2023

10/10 Excellent

Mubarak

Business traveller
Nice place to relax. Very nice staff working there. Encourage everyone to visit.
Stayed 3 nights in Jul 2023
Response from Guest Relation, Marketing on 19 Jul 2023
Thank you for sharing with us your feedback. We are pleased to hear that everything was to your liking. We are looking forward to host you again.

10/10 Excellent

Jacob

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Extremely friendly staff and always willing to help. A great place to stay for families with children. Highly recommended!!!
Stayed 7 nights in Jun 2023
Response from Guest Relation, Marketing on 19 Jul 2023
Thank you for sharing with us your feedback. We are pleased to hear that everything was to your liking. We are looking forward to host you again.

10/10 Excellent

Karima

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff , clean
Stayed 2 nights in Jul 2023
Response from Guest Relation, Marketing on 11 Jul 2023
Thank you for rating us. We hope you had a wonderful stay and we can't wait to host you again.

10/10 Excellent

Nirmal

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely property with spacious rooms and great breakfast.
Stayed 2 nights in Jul 2023
Response from Guest Relation, Marketing on 4 Jul 2023
Thank you for sharing with us your feedback. We are pleased to hear that everything was to your liking and that you enjoyed the breakfast and room. We are looking forward to host you again.

10/10 Excellent

Habeebullah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent room, hospitality and food
Stayed 3 nights in Jun 2023
Response from Guest Relation, Marketing on 4 Jul 2023
Thank you for sharing with us your feedback. We are pleased to hear that everything was to your liking and that you enjoyed the food and room. We are looking forward to host you again.

10/10 Excellent

Jatinder

Business traveller
Liked: Cleanliness
Good hotel
Stayed 1 night in Jun 2023
Response from Guest Relation, Marketing on 4 Jul 2023
Thank you for your valuable feedback. We are happy to hear that you are pleased with our services. We hope to host you again.

8/10 Good

MHD TAREK

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Guest Relation, Marketing on 23 Jun 2023
Thank you for rating us, we hope to see you again.

10/10 Excellent

Arnulfo

Stayed 5 nights in Jun 2023
Response from Guest Relation, Marketing on 11 Jul 2023
Thank you for rating us. We hope you had a wonderful stay and we can't wait to host you again.

10/10 Excellent

Tokunbo

Stayed 5 nights in May 2023
Response from Guest Relation, Marketing on 4 Jul 2023
Thank you for rating us. We hope you had a wonderful stay and we can't wait to host you again.

10/10 Excellent

Ashlee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very clean and comfortable. I would certainly recommend.
Stayed 4 nights in Jun 2023
Response from Guest Relation, Marketing on 13 Jun 2023
Thank you for sharing with us your feedback. We are pleased to hear that everything was to your liking and that you enjoyed the cleanliness. We are looking forward to host you again.

10/10 Excellent

Kevin

Stayed 6 nights in May 2023
Response from Guest Relation, Marketing on 21 Jun 2023
Thank you for rating us. We hope you had a wonderful stay and we can't wait to host you again.

2/10 Terrible

Sulaiman

Disliked: Cleanliness, staff & service, property conditions & facilities
They don’t clean their room good they use the same sheet stuff not good. Paul is not good. Don’t use your money there.
Stayed 4 nights in May 2023
Response from Guest Relation, Marketing on 5 Jun 2023
Thank you for your feedback. We are sorry to hear our service wasn't up to par as we always aim to please. Your message has been noted and will be forwarded to the designated team. We hope you give us another chance and visit us again.