Executive Suite, 1 Double Bed with Sofa bed, Terrace
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Reviews of Novotel Bur Dubai

4 out of 5
Novotel Bur Dubai
Dubai Healthcare City, Dubai

Reviews

8.6

Excellent

Rating 10 - Excellent. 70 out of 131 reviews" "
Rating 8 - Good. 41 out of 131 reviews" "
Rating 6 - Okay. 10 out of 131 reviews" "
Rating 4 - Poor. 8 out of 131 reviews" "
Rating 2 - Terrible. 2 out of 131 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

giovanni

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

8/10 Good

Arun

Disliked: Staff & service
Stayed 3 nights in Apr 2024
Response from Samira Khrichfa on 4 May 2024
Dear Arun,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Samira KhrichfaGeneral Manager Novotel Bur Dubai

8/10 Good

Camalin

Disliked: Cleanliness, staff & service
ok
Stayed 2 nights in Mar 2024
Response from Samira Khrichfa on 21 Apr 2024
Dear Camalin,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Samira KhrichfaGeneral Manager Novotel Bur Dubai

10/10 Excellent

salah

Stayed 2 nights in Apr 2024
Response from Samira Khrichfa on 15 May 2024
Dear Mr. Kamel,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Samira KhrichfaGeneral Manager Novotel Bur Dubai

10/10 Excellent

Mohammad

Stayed 2 nights in Apr 2024

10/10 Excellent

Badeya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Samira Khrichfa on 16 Apr 2024
Dear Badeya,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Samira KhrichfaGeneral Manager Novotel Bur Dubai

8/10 Good

NAGA BALAJI

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service from representatives were excellent. Special mention to chef Prince. He was kind and interactive. Overall great experience!
Stayed 4 nights in Mar 2024
Response from Samira Khrichfa on 5 Apr 2024
Dear Naga,Thank you for your fantastic review following your recent stay at Novotel Bur Dubai. Pleased to know you found the property to be gracious and well-appointed without pretense. This is so necessary in order to feel comfortable and at home away from home. All of our Heartists especially Chef Prince will be happy to know that you are satisfied with the service. It will serve as an encouragement for all of us. Looking forward to your next visit with us.Kind Regards,Samira KhrichfaGeneral Manager Novotel Bur Dubai

4/10 Poor

Mirna

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
My company booked for me a room in the smoking section because the hotel was full. However, I am sure that this level of smoking is not safe or even acceptable. The smell of the entire floor even before i get to my room is terrible. I got very sick and asked the hotel receptionists three times to change my room as i couldnt breathe anymore, but they didnt even bother to help. they kept saying "sorry ma'am the hotel is full" . honestly it was SOOO bad that I had to check out earlier than the nights i booked, and went to sleep at another place.
Stayed 4 nights in Feb 2024
Response from Samira Khrichfa on 5 Apr 2024
Dear Mirna,Thank you for taking the time to tell us about your experience at the Novotel Bur Dubai. We lament that your experience did not meet your expectations, our sincerest apologies to this. At Novotel, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards,Samira KhrichfaGeneral Manager Novotel Bur Dubai

6/10 Okay

Michael

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
The area is fairly quiet without many places to eat but it is close the metro station with access elsewhere. It's very safe outside and not far from World Trade Centre, Burf Khalifa or Deira It's a typical Novotel as we have in Europe, perhaps slightly more luxurious. The staff are pleasant and helpful.
Stayed 6 nights in Feb 2024
Response from Samira Khrichfa on 10 Mar 2024
Dear Michael,We very much appreciate your comments regarding your stay at the Novotel Bur Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Thanks & Regards,Samira KhrichfaGeneral Manager Novotel Bur Dubai

10/10 Excellent

Dominique

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff and welcoming environment
Stayed 1 night in Feb 2024
Response from Samira Khrichfa on 21 Feb 2024
Dear Dominique,We very much appreciate your comments regarding your stay at the Novotel Bur Dubai. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Thanks & Regards,Samira KhrichfaGeneral ManagerNovotel Bur Dubai

10/10 Excellent

Kasthuri

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 6 nights in Jan 2024
Response from Samira Khrichfa on 6 Feb 2024
Dear Kasthuri,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Samira KhrichfaGeneral Manager Novotel Bur Dubai

8/10 Good

Paras

Liked: Cleanliness, staff & service
Stayed 8 nights in Dec 2023
Response from Samira Khrichfa on 6 Feb 2024
Dear Paras,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Samira KhrichfaGeneral Manager Novotel Bur Dubai

6/10 Okay

Paul

Business traveller
Liked: Property conditions & facilities
staff was a mixed bag. generally nice but communication was poor over the phone in particular. found it difficult to get a good night sleep due to bed and room temperature (mine was warm and others in our group had it too cold). had an issue with laundry not being returned in time which resulted in needing to have front desk scramble so that i could have it in time for my flight.
Stayed 3 nights in Jan 2024
Response from Samira Khrichfa on 27 Jan 2024
Dear Paul,Thank you for taking the time to tell us about your experience at the Novotel Bur Dubai. We lament that your experience did not meet your expectations, our sincerest apologies to this. At Novotel, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. As discussed with my colleagues Sherif, please rest assured that we are taking appropriate measures to address the problems you shared and prevent future occurrence. We appreciate you sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards,Samira KhrichfaGeneral Manager Novotel Bur Dubai

10/10 Excellent

Ali

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 13 nights in Jan 2024
Response from Samira Khrichfa on 22 Jan 2024
Dear Ali,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Samira KhrichfaGeneral Manager Novotel Bur Dubai

8/10 Good

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the property was ideal in relation to distance from the airport and proximity to a medical facility I was visiting. The one area for improvement was the check-in experience. Even though I was checking in at 3:20 a.m. following a delayed flight, the representative who checked me in was not at all welcoming and seemed distracted with other concerns.
Stayed 1 night in Jan 2024
Response from Samira Khrichfa on 14 Jan 2024
Dear Stephen,We very much appreciate your comments regarding your stay at the Novotel Bur Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please rest assured that we are taking appropriate measures to address the problem of your Check In experience and prevent future occurrence.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Thanks & Regards,Samira KhrichfaGeneral Manager Novotel Bur Dubai

8/10 Good

Muktar, Jigjiga

Stayed 6 nights in Dec 2023
Response from Samira Khrichfa on 13 Jan 2024
Dear Mukhtar,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Samira KhrichfaHotel Manager Novotel Bur Dubai

10/10 Excellent

volkan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Samira Khrichfa on 13 Jan 2024
Dear Volkan,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Samira KhrichfaHotel Manager Novotel Bur Dubai

8/10 Good

Job

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2023
Response from Samira Khrichfa on 13 Jan 2024
Dear Job,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Samira KhrichfaGeneral Manager Novotel Bur Dubai

6/10 Okay

Zyra Mia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Visit with Family for Dubai Business Trip
Overall it's good however they need to improve customer service, food service during breakfast, and initiative.
Stayed 2 nights in Nov 2023
Response from Samira Khrichfa on 10 Dec 2023
Dear Zyra Mia,Thank you for taking the time to share your experience regarding your stay at the Novotel Bur Dubai. We can see from the rating that you have encountered some issues during your stay, our sincerest apologies to this. At Novotel, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards,Samira KhrichfaHotel Manager Novotel Bur Dubai

8/10 Good

Gurpreet Singh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Samira Khrichfa on 21 Nov 2023
Dear Gurpreet ,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Samira KhrichfaHotel Manager Novotel Bur Dubai

8/10 Good

mamoud

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Samira Khrichfa on 12 Nov 2023
Dear Mamoud,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Samira KhrichfaHotel Manager Novotel Bur Dubai

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Samira Khrichfa on 25 Oct 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Samira KhrichfaHotel Manager Novotel Bur Dubai

2/10 Terrible

Dhirendra

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2023
Response from Samira Khrichfa on 14 Oct 2023
Dear Dhirendra,Thank you for taking the time to tell us about your experience at the Novotel Bur Dubai. We lament that your experience did not meet your expectations, our sincerest apologies to this. At Novotel, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards,Samira KhrichfaHotel Manager Novotel Bur Dubai

8/10 Good

Mojtaba

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
worthed the price!
Stayed 2 nights in Sep 2023
Response from Samira Khrichfa on 21 Oct 2023
Dear Mojtaba,We very much appreciate your comments regarding your stay at the Novotel Bur Dubai. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Thanks & Regards,Samira KhrichfaHotel ManagerNovotel Bur Dubai

10/10 Excellent

Tatyana

Liked: Property conditions & facilities
Good
Stayed 12 nights in Sep 2023
Response from Samira Khrichfa on 26 Sept 2023
Dear Tatyana,We very much appreciate your comments regarding your stay at the Novotel Bur Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Thanks & Regards,Samira KhrichfaHotel Manager Novotel Bur Dubai

10/10 Excellent

Mahesh

Liked: Cleanliness, staff & service, property conditions & facilities
Grace was my receptionist ans she was awesome. Very polite and helpful. Staff are vdery nice and professiona;. Great experience
Stayed 4 nights in Jun 2023
Response from Samira Khrichfa on 30 Jun 2023
Dear Mahesh,We are grateful for your kind review following your stay at Novotel Bur Dubai. Glad to read that your overall experience was a success and that you enjoyed your stay with us. Our dedicated Heartists especially Grace will be so happy to read your posting and to learn that they exceeded your expectations. Looking forward to another occasion of your visit.Kind Regards,Samira KhrichfaHotel Manager Novotel Bur Dubai

10/10 Excellent

Yuliya

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and comfortable Close to airport
Stayed 9 nights in May 2023
Response from Samira Khrichfa on 10 Jun 2023
Dear Yuliya,We very much appreciate your comments regarding your stay at the Novotel Bur Dubai. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Thanks & Regards,Samira KhrichfaHotel ManagerNovotel Bur Dubai

4/10 Poor

Anant

Liked: Cleanliness
Stayed 1 night in Feb 2023
Response from Samira Khrichfa on 20 Mar 2023
Dear Anant,Thank you for taking the time to tell us about your experience at the Novotel Bur Dubai. We lament that your experience did not meet your expectations, our sincerest apologies to this. At Novotel, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. We appreciate you sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards,Samira KhrichfaHotel Manager Novotel Bur Dubai

8/10 Good

Abdulaziz

Liked: Cleanliness, property conditions & facilities, room comfort
Good overall
Location was good for my work, friendly staff, clean
Stayed 3 nights in Feb 2023
Response from Samira Khrichfa on 19 Feb 2023
Dear Abdulaziz,We are grateful for your kind review following your stay at Novotel Bur Dubai. Glad to read that your overall experience was a success and that you enjoyed your stay with us. Our dedicated Heartists will be so happy to read your posting and to learn that they exceeded your expectations. Looking forward to another occasion of your visit.Kind Regards,Samira KhrichfaHotel Manager Novotel Bur Dubai

10/10 Excellent

Vijay

Stayed 6 nights in Dec 2022
Response from Bruno Debray on 8 Jan 2023
Dear Vijay,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Bruno DebrayGeneral Manager Novotel Bur Dubai

6/10 Okay

Mohammed Abbas

Business traveller, Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Unhelpful and rude staff
Response from Bruno Debray on 10 Jan 2023
Dear Mohammed,Thank you for taking the time to tell us about your experience at the Novotel Bur Dubai. We lament that your experience did not meet your expectations, our sincerest apologies to this. At Novotel, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking appropriate measures to address the problem you had with the staff and prevent future occurrence. We appreciate you sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards,Bruno DebrayGeneral Manager Novotel Bur Dubai

10/10 Excellent

INDRI

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place close to Metro. Use metro in Dubai.
Response from Bruno Debray on 8 Jan 2023
Dear INDRI,We are grateful for your kind review following your stay at Novotel Bur Dubai. Glad to read that your overall experience was a success and that you enjoyed your stay with us. Our dedicated Heartists will be so happy to read your posting and to learn that they exceeded your expectations. Looking forward to another occasion of your visit.Kind Regards,Bruno DebrayGeneral Manager Novotel Bur Dubai

8/10 Good

Ron

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Family trip to Dubai
The hotel is family friendly. No real issues. The maintenance person that cleaned our room was great, Mr Abdul Kalam , he deserves all the thanks for cleaning and taking care of us always with a smile. Breakfast was just OK, no coffee machine as you would expect, and the bread was dry and old never fresh for 4 days! but there was a verity of things to choose from. It is worth the money and the location is not bad from Airport and city center. The Palm Island is far, but it was OK just plan your time a head because of traffic. Must download Careem App ( green smile Icon) for taxi services, in English and easy to use. Save time and money!! That is a must, all taxi and Uber use it, don't use the USA Uber app it will be much more expensive.
Stayed 4 nights in Dec 2022
Response from Bruno Debray on 8 Jan 2023
Dear Ron,Thank you for choosing Novotel Bur Dubai as your preferred hotel in Dubai and we were delighted to have you with us.We are indeed very pleased with the way you described your experience at the Novotel and such commendable remarks make us extremely proud of the kind of service we cater to our discerning guests. Thank you for appreciating our hospitality, facilities and most of all, our Heartists.Thank you so much for your valuable feedback.We hope that on your next travel to the city, the Novotel Bur Dubai, will be your destination again as we look forward to welcoming you back.Kind Regards,Bruno DebrayGeneral Manager Novotel Bur Dubai

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was good
This is a good standard Novotel. No fuss rooms, clean and everything works. The bathroom is super clean. Beds are good. The room is not the largest, but the layout is very efficient, so I would not say they are too small. It met my expectation from the Novotel brand.
Stayed 1 night in Nov 2022
Response from Bruno Debray on 1 Dec 2022
Dear Michiel,We very much appreciate your comments regarding your stay at the Novotel Bur Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Thanks & Regards,Bruno DebrayGeneral Manager Novotel Bur Dubai

10/10 Excellent

subash

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
nice hotel, clean , but half board and full board has lots of riders, very limited options for food, no buffet, you can only have one starter, one main dish and one sweet, qualtity is aslo not adequate very limited !! break fast has good options and there is buffet -so it is good.
Stayed 1 night in Nov 2022
Response from Bruno Debray on 1 Dec 2022
Dear Subash,We very much appreciate your comments regarding your stay at the Novotel Bur Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Thanks & Regards,Bruno DebrayGeneral Manager Novotel Bur Dubai

10/10 Excellent

Jasdeep

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, close to metro. Staff was accommodating and friendly!
Response from Bruno Debray on 4 Nov 2022
Dear Jasdeep,We very much appreciate your comments regarding your stay at the Novotel Bur Dubai. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Thanks & Regards,Bruno DebrayGeneral Manager Novotel Bur Dubai

6/10 Okay

Hind

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Does the job
Checked in around mid night it was a last minute booking to escort family member in the hospital. Check in was ok in speed and attitude. My room was 428 facing the road and other hospital. No better surroundings anyhow mind this hotel is located in the health city surrounded by hospitals Room was good in size and clean Tv was good Bed was comfortable Unfortunately no bathrobe Bathroom small but clean Basic amenities available Breakfast was basic and too busy, quality needs improvement Self Parkings are too small Hotel in general is very good for a short business trip
Stayed 1 night in Oct 2022
Response from Bruno Debray on 29 Oct 2022
Dear Hindali,We very much appreciate your comments regarding your stay at the Novotel Bur Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I wish you could have asked the team for bathrobe and extra amenities as dental kit, slippers etc... as we provide upon guest requests, Please rest assured that we are taking appropriate measures to address the problem of breakfast quality and prevent future occurrence.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Thanks & Regards,Bruno DebrayGeneral Manager Novotel Bur Dubai

8/10 Good

mohammad

Parking is amazing easy and clean
Stayed 2 nights in Oct 2022
Response from Bruno Debray on 29 Oct 2022
Dear Mohammad,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Bruno DebrayGeneral Manager Novotel Bur Dubai

10/10 Excellent

Georg

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2022
Response from Bruno Debray on 21 Oct 2022
Dear Georg,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Bruno DebrayGeneral Manager Novotel Bur Dubai

8/10 Good

Victoria

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely stay
The hotel was clean overall and the staff were very friendly. The room was very comfortable I only wish the room had the option of a separate shower and bath. The breakfast was ok, there was a good selection of warm foods, fruits and veg and pastries. Room service was pretty good and not that expensive. The gym is pretty small so didn’t bother using it. The pool is also fairly small but is still a nice area to lounge about. I enjoyed my time there and would recommend it
Stayed 7 nights in Sep 2022
Response from Bruno Debray on 21 Sept 2022
Dear Victoria,We very much appreciate your comments regarding your stay at the Novotel Bur Dubai. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Thanks & Regards,Bruno DebrayGeneral Manager Novotel Bur Dubai

4/10 Poor

Assistance

Stayed 3 nights in Sep 2022
Response from Bruno Debray on 12 Sept 2022
Dear Assistance,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Bruno DebrayGeneral Manager Novotel Bur Dubai

10/10 Excellent

ALEX

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jul 2022

10/10 Excellent

International SOS

Stayed 7 nights in Jul 2022
Response from Bruno Debray on 4 Sept 2022
Dear International SOS,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Bruno DebrayGeneral ManagerNovotel Bur Dubai

6/10 Okay

Hisham

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Jun 2022
Response from Bruno Debray on 6 Jul 2022
Dear Hisham, Thank you for taking the time to share your experience regarding your stay at the Novotel Bur Dubai. We can see from the rating that you have encountered some issues during your stay. our sincerest apologies to this. At Novotel, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards, Bruno Debray General Manager Novotel Bur Dubai

8/10 Good

VINDU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s good and excellent stay like home
Stayed 2 nights in Jun 2022
Response from Bruno Debray on 2 Jul 2022
Dear Vindu, Thank you for taking the time to share your experience to us following your stay at Novotel Bur Dubai. Your feedback is very valuable to us and encouraging to our hardworking team who genuinely cares about making our guests feel welcome and comfortable. It was a pleasure to have you with us and we look forward to welcoming you again at our hotel. Sincerely, Bruno Debray General Manager Novotel Bur Dubai

10/10 Excellent

KHALED

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2022
Response from Bruno Debray on 2 Jul 2022
Dear Khaled, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Bruno Debray General Manager Novotel Bur Dubai

10/10 Excellent

Dr Fares

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good , clean and great
Stayed 1 night in Jun 2022
Response from Bruno Debray on 23 Jun 2022
Dear Fares, We very much appreciate your comments regarding your stay at the Novotel Bur Dubai. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Thanks & Regards, Bruno Debray General Manager Novotel Bur Dubai

8/10 Good

Osama

Stayed 1 night in May 2022
Response from Bruno Debray on 10 May 2022
Dear Osama, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Bruno Debray General Manager Novotel Bur Dubai

8/10 Good

Judith

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, great location, friendly/polite staff
The Dubai Healthcare City is perfect location away from the bustle of downtown. The hotel is super close to metro that can take you to all the main attractions. The hotel staff are friendly and very helpful. Breakfast is fantastic, well worth the additional cost per day; usually don’t need to eat again until dinner👍
Stayed 7 nights in Feb 2022
Response from Bruno on 24 Feb 2022
Dear Judith, We would like to thank you for sharing your fantastic review following your stay at Novotel Bur Dubai. We are certainly very fortunate to have this perfect location, in close proximity to so many wonderful attractions, the most significant points of interest, and not to be forgotten, the choicest shopping in the city! We are delighted that you considered your dealings with our team members helpful! What a compliment to the team that you also describe them as excellent! We look forward to your return visit. Sincerely, Bruno Debray General Manager Novotel Bur Dubai

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Business Hotel.
Comfort business hotel. friendly staffs.
Stayed 6 nights in Jan 2022
Response from Bruno Debray on 29 Jan 2022
Dear Valued Guest, We couldn't thank you enough for sharing your fantastic experience at the Novotel Bur Dubai. We are grateful to hear your positive sentiments and there is no doubt that the team, especially would be very happy to hear that their efforts were being recognized online. It is our hope to get the opportunity to serve you again in future for another enjoyable experience. Sincerely, Bruno Debray General Manager Novotel Bur Dubai