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Reviews of Caledonian Hotel

3 out of 5
Caledonian Hotel
67 Annan Road, Dumfries, Scotland

Reviews

8.2

Very good

Rating 10 - Excellent. 49 out of 144 reviews" "
Rating 8 - Good. 74 out of 144 reviews" "
Rating 6 - Okay. 9 out of 144 reviews" "
Rating 4 - Poor. 10 out of 144 reviews" "
Rating 2 - Terrible. 2 out of 144 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Robert

Travelled with group
Liked: Cleanliness, staff & service
Great staff and breakfast Rooms need modernising
Stayed 1 night in Feb 2024

8/10 Good

Jon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good overnight last minute accommodation as working away
Stayed 1 night in Feb 2024

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
very handy for my weekend trip would stay again
Stayed 2 nights in Feb 2024

10/10 Excellent

Madison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff and clean/warm accomodation Especially loved their attention to detail with bathroom amenities and tea / coffee Breakfast included in the morning was also a bonus and very much appreciated
Stayed 1 night in Jan 2024

10/10 Excellent

Debra

Stayed 1 night in Dec 2023

8/10 Good

Richard, Dunoon

Stayed 1 night in Dec 2023

8/10 Good

Lesley

Stayed 1 night in Dec 2023

6/10 Okay

Lady Vickymichelle

Travelled with partner
Liked: Cleanliness
Convenient and clean. The bedrooms in this property are functional as are the bathrooms. However, bathrooms are very dated & could do with a facelift. The room amenities are as expected. Kettle (with small amount of limescale) teas/coffees (lovely hot chocolate) & some standard rather dull biscuits; but it is the thought that counts. A missed opportunity here not offering local [Scottish] fare. Small, but scrupulously clean, bed. In this day & age when we are all so used to Kingsize, suddenly encountering a "double" is a shock and makes it seem even smaller. The room could easily take a Kingsize. The shower pressure was decent, but the cubicle was again quite small (albeit standard size). If one was larger, it would have been a struggle. The breakfast on this occasion was not as good as during previous visits (when it had been fabulous). Some of the items on the hot buffet appeared to have been there too long & dried out (particularly the bacon and haggis) & the fried eggs were congealed. Requests for new eggs were met with reluctance. The breakfast staff were not entirely interested in assisting guests proactively. I observed that questions & requests were met with rather sullen responses & disinclination. A member of staff (manager or owner?) was lounging on a sofa adjacent to the bar during check-in (late evening) & again on check-out (mid morning). This made one feel slightly uneasy & scrutinised, or perhaps they do not entirely trust their staff.
Stayed 1 night in Dec 2023

10/10 Excellent

Mary

Stayed 1 night in Nov 2023

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rob who was on duty was very welcoming and friendly.The breakfast is the best ive had in a hote
Stayed 1 night in Nov 2023

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night business stay
Comfortable, clean and well-sited property. My room was quiet, comfortably heated, well appointed and clean and I was able to work in it without adjacent noise. A very good plentiful self-service breakfast was available in the morning. The Caledonian Hotel ticked all my boxes.
Stayed 1 night in Nov 2023

8/10 Good

Lynne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Charles

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Comfortable Bed
Large comfortable room was a bit disappointed the restaurant wasn't open so no food available for the evening.
Stayed 1 night in Oct 2023

8/10 Good

Nicola

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good overnight stop.
Good breakfast, friendly staff.
Stayed 1 night in Sep 2023

8/10 Good

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and breakfast.
Very friendly and efficient staff. Excellent breakfast. Quiet and comfortable room although took a while to cool down once I shut the curtains and opened the windows. Perhaps the staff could do this in advance in hot days? Bathroom was old but functional. Easy onsite parking.
Stayed 1 night in Sep 2023

10/10 Excellent

Adriana

Stayed 1 night in Aug 2023

8/10 Good

Jill

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Walter

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I liked the peace and quiet . Staff were excellent, very helpful and polite. Hotel itself is very tired. Could do with a revamp. Shower was terrible, hot one minute and cold the next. Should invest in electric ones. Shower head was falling apart. Beds were very comfy. Parts of the curtains were broken. Poor signal on the tv. Picture kept breaking up. If these problems were sorted. The hotel would be a loverly place to stay. Sad really because I really enjoyed staying there apart from the problems I started.
Stayed 4 nights in Aug 2023

4/10 Poor

Peter

Travelled with partner
Disliked: Staff & service
Our room was adequate, with a comfortable bed. The ensuite facility was rather 1970s and in need of refurbishment. The buffet breakfast was overcooked and dry. Nobody was on Reception at check-out time. The general feel was of a hotel that was going to seed, with not enough staff (apart from in the breakfast room).
Stayed 1 night in Jul 2023

10/10 Excellent

Margaret

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Comfortable well run hotel which i would return to
Stayed 1 night in Jul 2023

10/10 Excellent

LAWRIE

Stayed 1 night in Jul 2023

10/10 Excellent

LAWRIE

Stayed 1 night in Jul 2023

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

8/10 Good

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable clean spacious rooms. Good value for money. Breakfast great.
Stayed 1 night in May 2023

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Decent Place for a Couple of Nights
Pleasant, no hassle hotel which was fine for a weekend break in Dumfries. Staff were very helpful and pleasant and the breakfast was good. You get your own key to get in and out of the hotel as after 9pm there are no staff around. Could be a plus for some...
Stayed 2 nights in Apr 2023

8/10 Good

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay, was very good for a 3 star hotel.
Stayed 1 night in Apr 2023

10/10 Excellent

John, HALIFAX

Stayed 1 night in Feb 2023

10/10 Excellent

Kenzie

Stayed 1 night in Feb 2023

10/10 Excellent

Lynn

Stayed 1 night in Jan 2023

8/10 Good

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfy bed and quiet I would recommend to others to go there 😊
Stayed 1 night in Nov 2022

8/10 Good

Fiona

Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 1 night in Oct 2022

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good stay, staff were very helpful, breakfast very good good value for money, would stay there again given the chance.
Stayed 1 night in Oct 2022

10/10 Excellent

Raymond

Stayed 1 night in Sep 2022

10/10 Excellent

Malcolm

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect from booking to leaving
From booking in to leaving all the staff were great very friendly and helpful. telling me were i could get dinner helping me book a taxi to go out on the Saturday night and housekeeping making sure the room was at its best
Stayed 2 nights in Sep 2022

10/10 Excellent

Anthony

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall good, nice touch to supply takeaway breakfast as we were leaving before breakfast served
Stayed 1 night in Aug 2022

10/10 Excellent

Jill

Stayed 2 nights in Aug 2022

10/10 Excellent

DAVID P

Stayed 1 night in Jun 2022

10/10 Excellent

Susan

Stayed 1 night in May 2022

8/10 Good

Mark

Liked: Cleanliness, staff & service
Value for money needs some modernisation
Stayed 2 nights in Apr 2022

2/10 Terrible

Priya

Stayed 2 nights in Mar 2022

8/10 Good

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

8/10 Good

Mike

Business traveller
Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2022

10/10 Excellent

Hugh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wee break
Had a great stay at this hotel,will definitely be back,one minor,problem ,small cup of tea at breakfast,had to keep asking staff for top up,which takes her away from other duties,surely pot of tea is best at breakfast.
Stayed 1 night in Dec 2021

10/10 Excellent

Iain

Stayed 1 night in Jul 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel. Clean, comfortable, good service. Short walk into town.
Stayed 2 nights in Jun 2021

4/10 Poor

Aileen

Liked: Cleanliness, staff & service
Disliked: Room comfort
Terrible nights sleep
I was so disappointed this was my 1st night away from my new baby and had been hoping to get a nights sleep. Beds were HORRENDOUS so so uncomfortable like bricks. Staff were friendly and welcoming. Room was clean. Breakfast was nice.
Stayed 1 night in Jun 2021

4/10 Poor

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Property had a good location around 10 minutes walk from the centre. The bedroom was tired looking. The carpets very worn and didn't quite reach the end of the room. The bed really creaked loudly every time you moved. The bathroom very outdated and it had a funny smell which didn't go even leaving the extractor on. Breakfast started well. Then it went down hill. Vegi sausages an option which was great. My partner had a tiny piece of glass in his food and then the waitress came out and said it must have been from some sort of packaging only to then return and say it was rock salt. Which we definitely did not agree with as one can tell the difference between glass and salt.
Stayed 1 night in Jun 2021

10/10 Excellent

Daniel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lucky enough to fnd this little gem for work during lockdown. Used regularly. Great communication, friendly staff, would come back for a leisite trip no problem.
Stayed 1 night in Apr 2021

8/10 Good

Leanne

Travelled with family
It is what it is I suppose, pay cheap - get dirty
Advertised on Hotels.com that I could "pay at hotel" and had this in email conformation. However when we turned up and phoned the number on the desk to check in we were told the card had been declined 3 days ago and they don't take payment at the hotel. Cobwebs hanging from the ceiling to nearly the top of the headboard. The breakfast was fab and the serving staff were lovely. Great location. Shower was either roasting or freezing - no in between. Social distancing measures were on point.
Stayed 3 nights in Dec 2020