Dzemul Hotels

"a top notch location for a holiday with great staff "

"Lots lots lots of noice Don't stay if ya can't sleep with it Location ok"

"Todo está muy bien , los baños un poco antiguos pero en general todo muy bien , la chica de los masajes es una maga me quito el dolor del nervio ciático , lo único poco mal es que se escucha mucho cuando tienes huéspedes enseguida . "

"Really good service , breakfast was great . The location is amazing surrounded by many restaurants and things to do "

"Los cuartos son muy bonitos (pero extrañé las batas y las pantuflas que daban antes). Usamos el gimnasio que está muy bien equipado. El staff de front desk es muy amable y servicial. Pero debo felicitar al Ingeniero que me ayudó a tener una mejor velocidad de internet en mi laptop (y no estuvo fácil por un problema en mi laptop!!) Gracias!!"

"Not very clean and old dated. Needs refurbishing "

"The hotel is incredibly outdated & the rooms desperately need a renovation. I had no hot water! And when I unplugged my phone charger the entire outlet pulled out of the wall "

"This place is so unique and beautiful but there were also so many small annoyances. Our rating reflects the disparity between our expectations booking a boutique resort that touts offering a luxury experience (at a much higher than average price point for the area) and the actual experience we had. Pros: The grounds are beautiful and appear as shown in the photos. The staff is polite, friendly, and attentive. The theming of the resort is unique with elements including the rooms themselves designed to mimic bird’s nests as also reflected in the name of the restaurant (Nido is nest in Spanish), and the naming of each room after a local bird. K’u also means nest in the Mayan language. The design blends nicely into the local environment. The food that we had from the restaurant was good with the chef and kitchen staff at dinner doing a particularly good job with the food and presentation. The cleanliness of the rooms and facilities was generally very good with exceptions noted below. Cons: Here we will itemize our long list of small annoyances. Extra costs: There is a “no external food or drink” policy at the resort. Onsite food and drink costs that were considerably higher than average. The drinks in particular were expensive. If you bring outside alcohol the resort charges a $500 peso uncorking fee to have it on property. It should also be noted that my husband’s coffee was consistently brought to him at room temperature. This menu item was listed at almost $7.00 CA"

"We had a fabulous time. Unbelievable spot no neighbors on one side and nobody in the house next-door. So peaceful, constant breeze perfect weather giant house great pool violet and Jorge were great. Answered my questions right away,although I had only a couple. Highly recommend."