All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
The lady at the front desk was very kind and welcoming. She would always greet us and ask how we were doing when ever we passed by.
Tamara
Stayed 1 night in May 2024
Response from Best Western Rutgers University Hotel Management. on 15 May 2024
Thank you for taking the time to share your feedback with us, Tamara. We are delighted to hear that your experience with the lady at our front desk was positive. We truly appreciate your recognition of our team's efforts in ensuring your comfort during your stay. Your satisfaction is our utmost reward, and we look forward to welcoming you back for another memorable experience.
The prices were high. The staff was vary prompt and courtesies.
Syed
Stayed 1 night in May 2024
Response from Best Western Rutgers University Hotel Management on 13 May 2024
We're delighted to hear that you found our staff prompt and courteous during your stay, Mr. Raza. However, we're sorry to hear that you felt our prices were high. We strive to provide value for money while maintaining the quality of our services. We appreciate your feedback and will take it into consideration as we continuously work to improve our offerings. We hope to welcome you back in the future for a more enjoyable experience.
One of the best properties with good price! Very clean hotel.
Praveen
Stayed 1 night in May 2024
Response from Best Western Rutgers University Hotel Management on 6 May 2024
It was a pleasure having you with us, and we look forward to welcoming you back for another fantastic stay in the future, Praveen. Your feedback motivates us to continue delivering outstanding hospitality. Thank you for choosing to stay with us.
Place was great, very nice reception person and rooms were very updated and clean.!shower had great pressure and was hot even with hotel full. Will stay again
David
Stayed 1 night in May 2024
Response from Best Western Rutgers University Hotel Management on 6 May 2024
Thank you so much for taking the time to share your experience with us, David. We're absolutely delighted that you enjoyed your stay at Best Western Rutgers University Hotel! It is incredibly rewarding to hear that we hit the mark. Thank you for choosing to stay with us, and we can't wait to exceed your expectations again in the future!
8/10 Good
Mary Ann
4 May 2024
Mary Ann
Stayed 1 night in May 2024
Response from Best Western Rutgers University Hotel Management on 6 May 2024
Thank you for taking the time to provide your positive ratings, Mary Ann.It is always rewarding to receive positive feedback. We hope to have the pleasure of welcoming you back again soon!
Response from Best Western Rutgers University Hotel Management on 1 May 2024
Thank you Michael for your glowing review of our Best Western Rutgers University Hotel! We're delighted to hear that you enjoyed your stay with us. If you ever need anything in the future, don't hesitate to reach out. We appreciate your support!
6/10 Okay
Ariful
29 Apr 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Ariful
Stayed 1 night in Apr 2024
Response from Best Western Rutgers University Hotel Management. on 30 Apr 2024
Dear Ariful ,Thank you for taking the time to share your feedback with us. We sincerely apologize for the experience you had during your recent stay. Your satisfaction is incredibly important to us, and we regret that we fell short of your expectations.We would like the opportunity to make things right and regain your trust. If you would be willing to give us another chance, We would be more than happy to discuss your concerns further and ensure that your next stay with us exceeds your expectations.
Great location. Comfy bed, clean room, friendly and present staff!
Jennifer
Stayed 1 night in Apr 2024
Response from Best Western Rutgers University Hotel Management. on 28 Apr 2024
Dear Jennifer,Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you enjoyed your stay at our Best Western Rutgers University Hotel. Providing exceptional service and comfortable accommodations is always our top priority, and we're delighted that we met your expectations.It was a pleasure having you with us, and we look forward to welcoming you back for another fantastic stay in the future. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.
Response from Best Western Rutgers University Hotel Management. on 28 Apr 2024
Dear Charles E,Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you enjoyed your stay at our Best Western Rutgers University Hotel. Providing exceptional service and comfortable accommodations is always our top priority, and we're delighted that we met your expectations.It was a pleasure having you with us, and we look forward to welcoming you back for another fantastic stay in the future. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.
Very clean and quiet, I would absolutely stay here again.
Nicholas
Stayed 1 night in Apr 2024
Response from Best Western Rutgers University Hotel Management. on 24 Apr 2024
Dear Nicholas,Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you enjoyed your stay at our Best Western Rutgers University Hotel. Providing exceptional service and comfortable accommodations is always our top priority, and we're delighted that we met your expectations.It was a pleasure having you with us, and we look forward to welcoming you back for another fantastic stay in the future. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.
10/10 Excellent
Ulysses
Travelled with family, Travelled with family and small children
Response from Best Western Rutgers University Hotel Management. on 22 Apr 2024
Dear Ulysses,Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you enjoyed your stay at our Best Western hotel. It was a pleasure having you with us, and we look forward to welcoming you back for another fantastic stay in the future. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.
10/10 Excellent
Kathleen
21 Apr 2024
Kathleen
Stayed 6 nights in Apr 2024
Response from Best Western Rutgers University Hotel Management. on 22 Apr 2024
Dear Kathleen,Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you enjoyed your stay at our Best Western hotel. It was a pleasure having you with us, and we look forward to welcoming you back for another fantastic stay in the future. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.
10/10 Excellent
Maria
21 Apr 2024
Maria
Stayed 1 night in Apr 2024
Response from Best Western Rutgers University Hotel Management on 11 May 2024
Appreciate your positive rating, Maria. We're glad to hear you enjoyed your time with us. Looking forward to hosting you again soon. Have a great day!"
6/10 Okay
Helene, Plattekill
Travelled with family, Business traveller
20 Apr 2024
Disliked: Amenities
The room next door kept opening and closing doors. Super loud and it would shake the wall that my bed was on. 1:30am. Little kids in the room unattended by parents , screaming. Barely slept. Thankfully bed was comfortable.
Helene
Stayed 1 night in Apr 2024
Response from Best Western Rutgers University Hotel Management. on 22 Apr 2024
Dear Helene,Thank you for taking the time to share your feedback with us. We sincerely apologize for the experience you had during your recent stay at our Best Western hotel. Your satisfaction is incredibly important to us, and we regret that we fell short of your expectations.We take your concerns very seriously. We would like the opportunity to make things right and regain your trust. If you would be willing to give us another chance, We would be more than happy to discuss your concerns further and ensure that your next stay with us exceeds your expectations. Once again, we apologize for any inconvenience you experienced, and we appreciate your understanding and patience.
Response from Best Western Rutgers University Hotel Management. on 22 Apr 2024
Dear Michael,Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you enjoyed your stay at our Best Western hotel. Providing exceptional service and comfortable accommodations is always our top priority, and we're delighted that we met your expectations.It was a pleasure having you with us, and we look forward to welcoming you back for another fantastic stay in the future. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.
6/10 Okay
Christina
Business traveller
15 Apr 2024
Liked: Cleanliness
Stayed one night for work. It was right by a major road so it was pretty noisy all night. The bed was a little firmer then id like. Breakfast was standard fare. It was an okay stay overall.
Christina
Stayed 1 night in Apr 2024
Response from Best Western Rutgers University Hotel Management. on 22 Apr 2024
Dear Christina,Thank you for taking the time to share your feedback with us. We sincerely apologize for the experience you had during your recent stay. Your satisfaction is incredibly important to us, and we regret that we fell short of your expectations.We would like the opportunity to make things right and regain your trust. If you would be willing to give us another chance, We would be more than happy to discuss your concerns further and ensure that your next stay with us exceeds your expectations.Once again, we apologize for any inconvenience you experienced, and we appreciate your understanding and patience.
Response from Management of BW Rutgers on 16 Apr 2024
Thank you Kyler, for taking time to share your positive experience. we look forward to connecting with you again soon!
10/10 Excellent
Michelle
11 Apr 2024
Liked: Cleanliness, staff & service
Staff os great
Michelle
Stayed 1 night in Apr 2024
Response from Best Western Rutgers University Hotel Management. on 22 Apr 2024
Dear Michelle,Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you enjoyed your stay. Providing exceptional service and comfortable accommodations is always our top priority, and we're delighted that we met your expectations.It was a pleasure having you with us, and we look forward to welcoming you back for another fantastic stay in the future. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.
Response from Best Western Rutgers University Hotel Management. on 22 Apr 2024
Dear Blaisiane,Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you enjoyed your stay. Providing exceptional service and comfortable accommodations is always our top priority, and we're delighted that we met your expectations.It was a pleasure having you with us, and we look forward to welcoming you back for another fantastic stay in the future. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.
Very nice . Quite just renovated. Would stay at again
Clark
Stayed 1 night in Apr 2024
Response from Management of BW Rutgers on 16 Apr 2024
Thank you Clark, for taking time to share your positive experience. We appreciated for your kind word and hope we'll have the chance to serve you again soon.
The staff were very helpful and the hotel was clean. The bed was comfortable and we slept great. The only reason I am not giving 5 stars is because my deposit is still being held. It has been 3 days since my stay. I returned my key and informed the front desk when i left. Every other hotel has refunded deposit money within 12hrs.
Tina
Stayed 2 nights in Apr 2024
Response from Best Western Rutgers University Hotel Management. on 22 Apr 2024
Dear Tina,Thank you so much for taking the time to share your experience with us! To your concern, we release deposit the exact time of check out. We do not hold deposit. It takes 2-5 business days depends on banks.We're thrilled to hear that you enjoyed your stay. Providing exceptional service and comfortable accommodations is always our top priority, and we're delighted that we met your expectations.It was a pleasure having you with us, and we look forward to welcoming you back for another fantastic stay in the future. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.
2/10 Terrible
Julio
2 Apr 2024
Julio
Stayed 1 night in Mar 2024
Response from Best Western Rutgers University Hotel Management on 23 Apr 2024
Dear Julio ,Thank you for taking the time to share your feedback with us. We sincerely apologize for the experience you had during your recent stay. Your satisfaction is incredibly important to us, and we regret that we fell short of your expectations.We would like the opportunity to make things right and regain your trust. If you would be willing to give us another chance, We would be more than happy to discuss your concerns further and ensure that your next stay with us exceeds your expectations.
Response from Best Western Rutgers University Hotel Management on 23 Apr 2024
Dear Los Duendes,Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you enjoyed your stay at our Best Western Rutgers University hotel. Providing exceptional service and comfortable accommodations is always our top priority, and we're delighted that we met your expectations.Your feedback motivates us to continue delivering outstanding hospitality to all our guests.It was a pleasure having you with us, and we look forward to welcoming you back for another fantastic stay in the future. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.
10/10 Excellent
Hayley
Travelled with partner
31 Mar 2024
Staff was friendly, and helpful. Breakfast was delicious. The room was clean and comfy.
Hayley
Stayed 1 night in Mar 2024
Response from Best Western Rutgers University Hotel Management. on 22 Apr 2024
Dear Hayley,Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you enjoyed your stay. Providing exceptional service and comfortable accommodations is always our top priority, and we're delighted that we met your expectations.It was a pleasure having you with us, and we look forward to welcoming you back for another fantastic stay in the future. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.
10/10 Excellent
Khalil
29 Mar 2024
Liked: Cleanliness, staff & service, amenities
Beautiful room, excellent service, Very clean and i was extremely comfortable !
Khalil
Stayed 1 night in Mar 2024
Response from Best Western Rutgers University Hotel Management on 23 Apr 2024
Dear Khalil,Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you enjoyed your stay at our Best Western Rutgers University hotel. Providing exceptional service and comfortable accommodations is always our top priority, and we're delighted that we met your expectations.Your feedback motivates us to continue delivering outstanding hospitality to all our guests.It was a pleasure having you with us, and we look forward to welcoming you back for another fantastic stay in the future. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.
10/10 Excellent
KAREN
25 Mar 2024
Very friendly people and the room was great
KAREN
Stayed 1 night in Mar 2024
Response from -Joy, General Manager on 25 Mar 2024
Thank you so much for leaving us your feedback, we are truly glad that you enjoyed your stay and looking forward to having you again soon!
Hello Mary Grace. Thank you so much for taking the time to share your experience. We are delighted to hear that you enjoyed your stay, as it is our main goal to make your stay with us the most comfortable and pleasant as possible. We look forward to welcoming you back soon.
Odeur de moisissures dès la réception,les couvertures n’ont pas l’odeur de lessive. Accueil pas attrayant et propre
Rose Ludgie
Stayed 2 nights in May 2024
Response from Best Western Rutgers University Hotel Management on 13 May 2024
We are truly sorry to hear about your disappointing experience during your recent stay, Rose Ludgie. Rest assured, we take your feedback very seriously and are taking immediate steps to address the issues you have highlighted. Our housekeeping team is conducting a thorough inspection of all blankets to ensure they meet our standards of cleanliness. If there's anything else we can do to make amends, please don't hesitate to let us know. Your satisfaction is our priority.
While we were at the lodging, a troublesome person arrived and almost hit me and my roommate.
angel
Stayed 2 nights in May 2024
Response from Best Western Rutgers University Hotel Management on 9 May 2024
We're deeply concerned to hear about your experience, Angel. Have you brought this incident to the attention of the front desk at the moment the incident happened?Please know that we take incidents like this very seriously. We will be reviewing our security measures and addressing this matter with the utmost urgency. We apologize for any inconvenience or distress this may have caused you and your roommate. If there's anything else we can do to assist you or if you have any further concerns, please don't hesitate to reach out to us directly.
Response from Best Western Rutgers University Hotel Management on 6 May 2024
Thank you for taking the time to share your feedback with us, Huaxin. Thank you for choosing to stay with Best Western Rutgers University Hotel, and we can't wait to exceed your expectations again in the future!
Response from Best Western Rutgers University Hotel Management. on 29 Apr 2024
Dear Rafael,Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you enjoyed your stay at our Best Western Rutgers University Hotel. Providing exceptional service and comfortable accommodations is always our top priority, and we're delighted that we met your expectations.It was a pleasure having you with us, and we look forward to welcoming you back for another fantastic stay in the future. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.
Response from Best Western Rutgers University Hotel Management. on 25 Apr 2024
Dear Alain,Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you enjoyed your stay at our Best Western Rutgers University Hotel. Providing exceptional service and comfortable accommodations is always our top priority, and we're delighted that we met your expectations.It was a pleasure having you with us, and we look forward to welcoming you back for another fantastic stay in the future. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.