Desk, iron/ironing board, free cots/infant beds, bed sheets

Reviews of Best Western Rutgers University Hotel

2.5 out of 5
Best Western Rutgers University Hotel
195 Route 18, East Brunswick, NJ

Reviews

8.8

Excellent

Rating 10 - Excellent. 36 out of 61 reviews" "
Rating 8 - Good. 14 out of 61 reviews" "
Rating 6 - Okay. 7 out of 61 reviews" "
Rating 4 - Poor. 2 out of 61 reviews" "
Rating 2 - Terrible. 2 out of 61 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Erica

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in May 2024
Response from Best Western Rutgers University Hotel Management. on 15 May 2024
Thank you for sharing your positive experience ,Erica. Delighted to have been of service. Looking forward to hosting you again soon!

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 2 nights in May 2024
Response from Best Western Rutgers University Hotel Management. on 15 May 2024
Thank you for sharing your positive experience ,Erica. Delighted to have been of service. Looking forward to hosting you again soon!

10/10 Excellent

Tamara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady at the front desk was very kind and welcoming. She would always greet us and ask how we were doing when ever we passed by.
Stayed 1 night in May 2024
Response from Best Western Rutgers University Hotel Management. on 15 May 2024
Thank you for taking the time to share your feedback with us, Tamara. We are delighted to hear that your experience with the lady at our front desk was positive. We truly appreciate your recognition of our team's efforts in ensuring your comfort during your stay. Your satisfaction is our utmost reward, and we look forward to welcoming you back for another memorable experience.

8/10 Good

Elyas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Best Western Rutgers University Hotel Management. on 15 May 2024
We appreciate your feedback and look forward to welcoming you back for another fantastic stay, Elyas.

8/10 Good

Syed

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The prices were high. The staff was vary prompt and courtesies.
Stayed 1 night in May 2024
Response from Best Western Rutgers University Hotel Management on 13 May 2024
We're delighted to hear that you found our staff prompt and courteous during your stay, Mr. Raza. However, we're sorry to hear that you felt our prices were high. We strive to provide value for money while maintaining the quality of our services. We appreciate your feedback and will take it into consideration as we continuously work to improve our offerings. We hope to welcome you back in the future for a more enjoyable experience.

10/10 Excellent

Praveen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best properties with good price! Very clean hotel.
Stayed 1 night in May 2024
Response from Best Western Rutgers University Hotel Management on 6 May 2024
It was a pleasure having you with us, and we look forward to welcoming you back for another fantastic stay in the future, Praveen. Your feedback motivates us to continue delivering outstanding hospitality. Thank you for choosing to stay with us.

10/10 Excellent

David, Storrs

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was great, very nice reception person and rooms were very updated and clean.!shower had great pressure and was hot even with hotel full. Will stay again
Stayed 1 night in May 2024
Response from Best Western Rutgers University Hotel Management on 6 May 2024
Thank you so much for taking the time to share your experience with us, David. We're absolutely delighted that you enjoyed your stay at Best Western Rutgers University Hotel! It is incredibly rewarding to hear that we hit the mark. Thank you for choosing to stay with us, and we can't wait to exceed your expectations again in the future!

8/10 Good

Mary Ann

Stayed 1 night in May 2024
Response from Best Western Rutgers University Hotel Management on 6 May 2024
Thank you for taking the time to provide your positive ratings, Mary Ann.It is always rewarding to receive positive feedback. We hope to have the pleasure of welcoming you back again soon!

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 5 nights in Apr 2024
Response from Best Western Rutgers University Hotel Management on 1 May 2024
Thank you Michael for your glowing review of our Best Western Rutgers University Hotel! We're delighted to hear that you enjoyed your stay with us. If you ever need anything in the future, don't hesitate to reach out. We appreciate your support!

6/10 Okay

Ariful

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Best Western Rutgers University Hotel Management. on 30 Apr 2024
Dear Ariful ,Thank you for taking the time to share your feedback with us. We sincerely apologize for the experience you had during your recent stay. Your satisfaction is incredibly important to us, and we regret that we fell short of your expectations.We would like the opportunity to make things right and regain your trust. If you would be willing to give us another chance, We would be more than happy to discuss your concerns further and ensure that your next stay with us exceeds your expectations.

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Comfy bed, clean room, friendly and present staff!
Stayed 1 night in Apr 2024
Response from Best Western Rutgers University Hotel Management. on 28 Apr 2024
Dear Jennifer,Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you enjoyed your stay at our Best Western Rutgers University Hotel. Providing exceptional service and comfortable accommodations is always our top priority, and we're delighted that we met your expectations.It was a pleasure having you with us, and we look forward to welcoming you back for another fantastic stay in the future. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.

10/10 Excellent

Charles E.

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Always a good experience and I love the upgrades
Stayed 1 night in Apr 2024
Response from Best Western Rutgers University Hotel Management. on 28 Apr 2024
Dear Charles E,Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you enjoyed your stay at our Best Western Rutgers University Hotel. Providing exceptional service and comfortable accommodations is always our top priority, and we're delighted that we met your expectations.It was a pleasure having you with us, and we look forward to welcoming you back for another fantastic stay in the future. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet, I would absolutely stay here again.
Stayed 1 night in Apr 2024
Response from Best Western Rutgers University Hotel Management. on 24 Apr 2024
Dear Nicholas,Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you enjoyed your stay at our Best Western Rutgers University Hotel. Providing exceptional service and comfortable accommodations is always our top priority, and we're delighted that we met your expectations.It was a pleasure having you with us, and we look forward to welcoming you back for another fantastic stay in the future. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.

10/10 Excellent

Ulysses

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked it good hotel
Stayed 5 nights in Apr 2024
Response from Best Western Rutgers University Hotel Management. on 22 Apr 2024
Dear Ulysses,Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you enjoyed your stay at our Best Western hotel. It was a pleasure having you with us, and we look forward to welcoming you back for another fantastic stay in the future. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.

10/10 Excellent

Kathleen

Stayed 6 nights in Apr 2024
Response from Best Western Rutgers University Hotel Management. on 22 Apr 2024
Dear Kathleen,Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you enjoyed your stay at our Best Western hotel. It was a pleasure having you with us, and we look forward to welcoming you back for another fantastic stay in the future. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.

10/10 Excellent

Maria

Stayed 1 night in Apr 2024
Response from Best Western Rutgers University Hotel Management on 11 May 2024
Appreciate your positive rating, Maria. We're glad to hear you enjoyed your time with us. Looking forward to hosting you again soon. Have a great day!"

6/10 Okay

Helene, Plattekill

Travelled with family, Business traveller
Disliked: Amenities
The room next door kept opening and closing doors. Super loud and it would shake the wall that my bed was on. 1:30am. Little kids in the room unattended by parents , screaming. Barely slept. Thankfully bed was comfortable.
Stayed 1 night in Apr 2024
Response from Best Western Rutgers University Hotel Management. on 22 Apr 2024
Dear Helene,Thank you for taking the time to share your feedback with us. We sincerely apologize for the experience you had during your recent stay at our Best Western hotel. Your satisfaction is incredibly important to us, and we regret that we fell short of your expectations.We take your concerns very seriously. We would like the opportunity to make things right and regain your trust. If you would be willing to give us another chance, We would be more than happy to discuss your concerns further and ensure that your next stay with us exceeds your expectations. Once again, we apologize for any inconvenience you experienced, and we appreciate your understanding and patience.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quite
Stayed 4 nights in Apr 2024
Response from Best Western Rutgers University Hotel Management. on 22 Apr 2024
Dear Michael,Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you enjoyed your stay at our Best Western hotel. Providing exceptional service and comfortable accommodations is always our top priority, and we're delighted that we met your expectations.It was a pleasure having you with us, and we look forward to welcoming you back for another fantastic stay in the future. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.

6/10 Okay

Christina

Business traveller
Liked: Cleanliness
Stayed one night for work. It was right by a major road so it was pretty noisy all night. The bed was a little firmer then id like. Breakfast was standard fare. It was an okay stay overall.
Stayed 1 night in Apr 2024
Response from Best Western Rutgers University Hotel Management. on 22 Apr 2024
Dear Christina,Thank you for taking the time to share your feedback with us. We sincerely apologize for the experience you had during your recent stay. Your satisfaction is incredibly important to us, and we regret that we fell short of your expectations.We would like the opportunity to make things right and regain your trust. If you would be willing to give us another chance, We would be more than happy to discuss your concerns further and ensure that your next stay with us exceeds your expectations.Once again, we apologize for any inconvenience you experienced, and we appreciate your understanding and patience.

10/10 Excellent

Kyler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Management of BW Rutgers on 16 Apr 2024
Thank you Kyler, for taking time to share your positive experience. we look forward to connecting with you again soon!

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service
Staff os great
Stayed 1 night in Apr 2024
Response from Best Western Rutgers University Hotel Management. on 22 Apr 2024
Dear Michelle,Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you enjoyed your stay. Providing exceptional service and comfortable accommodations is always our top priority, and we're delighted that we met your expectations.It was a pleasure having you with us, and we look forward to welcoming you back for another fantastic stay in the future. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.

10/10 Excellent

Blaisiane

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good
Stayed 2 nights in Apr 2024
Response from Best Western Rutgers University Hotel Management. on 22 Apr 2024
Dear Blaisiane,Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you enjoyed your stay. Providing exceptional service and comfortable accommodations is always our top priority, and we're delighted that we met your expectations.It was a pleasure having you with us, and we look forward to welcoming you back for another fantastic stay in the future. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.

10/10 Excellent

Clark

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice . Quite just renovated. Would stay at again
Stayed 1 night in Apr 2024
Response from Management of BW Rutgers on 16 Apr 2024
Thank you Clark, for taking time to share your positive experience. We appreciated for your kind word and hope we'll have the chance to serve you again soon.

10/10 Excellent

Michael

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very clean and maintained
Stayed 4 nights in Mar 2024
Response from Management of BW Rutgers on 16 Apr 2024
Thank you Michael, for taking time to share your positive experience. we look forward to connecting with you again soon!

8/10 Good

Tina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very helpful and the hotel was clean. The bed was comfortable and we slept great. The only reason I am not giving 5 stars is because my deposit is still being held. It has been 3 days since my stay. I returned my key and informed the front desk when i left. Every other hotel has refunded deposit money within 12hrs.
Stayed 2 nights in Apr 2024
Response from Best Western Rutgers University Hotel Management. on 22 Apr 2024
Dear Tina,Thank you so much for taking the time to share your experience with us! To your concern, we release deposit the exact time of check out. We do not hold deposit. It takes 2-5 business days depends on banks.We're thrilled to hear that you enjoyed your stay. Providing exceptional service and comfortable accommodations is always our top priority, and we're delighted that we met your expectations.It was a pleasure having you with us, and we look forward to welcoming you back for another fantastic stay in the future. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.

2/10 Terrible

Julio

Stayed 1 night in Mar 2024
Response from Best Western Rutgers University Hotel Management on 23 Apr 2024
Dear Julio ,Thank you for taking the time to share your feedback with us. We sincerely apologize for the experience you had during your recent stay. Your satisfaction is incredibly important to us, and we regret that we fell short of your expectations.We would like the opportunity to make things right and regain your trust. If you would be willing to give us another chance, We would be more than happy to discuss your concerns further and ensure that your next stay with us exceeds your expectations.

10/10 Excellent

LOS DUENDES

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean
Stayed 1 night in Mar 2024
Response from Best Western Rutgers University Hotel Management on 23 Apr 2024
Dear Los Duendes,Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you enjoyed your stay at our Best Western Rutgers University hotel. Providing exceptional service and comfortable accommodations is always our top priority, and we're delighted that we met your expectations.Your feedback motivates us to continue delivering outstanding hospitality to all our guests.It was a pleasure having you with us, and we look forward to welcoming you back for another fantastic stay in the future. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.

10/10 Excellent

Hayley

Travelled with partner
Staff was friendly, and helpful. Breakfast was delicious. The room was clean and comfy.
Stayed 1 night in Mar 2024
Response from Best Western Rutgers University Hotel Management. on 22 Apr 2024
Dear Hayley,Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you enjoyed your stay. Providing exceptional service and comfortable accommodations is always our top priority, and we're delighted that we met your expectations.It was a pleasure having you with us, and we look forward to welcoming you back for another fantastic stay in the future. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.

10/10 Excellent

Khalil

Liked: Cleanliness, staff & service, amenities
Beautiful room, excellent service, Very clean and i was extremely comfortable !
Stayed 1 night in Mar 2024
Response from Best Western Rutgers University Hotel Management on 23 Apr 2024
Dear Khalil,Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you enjoyed your stay at our Best Western Rutgers University hotel. Providing exceptional service and comfortable accommodations is always our top priority, and we're delighted that we met your expectations.Your feedback motivates us to continue delivering outstanding hospitality to all our guests.It was a pleasure having you with us, and we look forward to welcoming you back for another fantastic stay in the future. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.

10/10 Excellent

KAREN

Very friendly people and the room was great
Stayed 1 night in Mar 2024
Response from -Joy, General Manager on 25 Mar 2024
Thank you so much for leaving us your feedback, we are truly glad that you enjoyed your stay and looking forward to having you again soon!

10/10 Excellent

Dario, Costa Mesa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best
Stayed 3 nights in Mar 2024
Response from -Joy, General Manager on 20 Mar 2024
Thank you so much for taking the time to rate your stay with us. We are looking forward to welcome you again soon!

8/10 Good

Shiyu

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from -Joy, General Manager on 11 Mar 2024
Thank you so much for taking the time to rate your experience with us. We are looking forward to welcome you again on your next stay!

10/10 Excellent

Mary Grace

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a nice place to stay
Stayed 1 night in Feb 2024
Response from Joy, General Manager on 9 Mar 2024
Hello Mary Grace. Thank you so much for taking the time to share your experience. We are delighted to hear that you enjoyed your stay, as it is our main goal to make your stay with us the most comfortable and pleasant as possible. We look forward to welcoming you back soon.

4/10 Poor

Rose Ludgie

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Odeur de moisissures dès la réception,les couvertures n’ont pas l’odeur de lessive. Accueil pas attrayant et propre
Stayed 2 nights in May 2024
Response from Best Western Rutgers University Hotel Management on 13 May 2024
We are truly sorry to hear about your disappointing experience during your recent stay, Rose Ludgie. Rest assured, we take your feedback very seriously and are taking immediate steps to address the issues you have highlighted. Our housekeeping team is conducting a thorough inspection of all blankets to ensure they meet our standards of cleanliness. If there's anything else we can do to make amends, please don't hesitate to let us know. Your satisfaction is our priority.

4/10 Poor

angel

Liked: Cleanliness, staff & service, property conditions & facilities
While we were at the lodging, a troublesome person arrived and almost hit me and my roommate.
Stayed 2 nights in May 2024
Response from Best Western Rutgers University Hotel Management on 9 May 2024
We're deeply concerned to hear about your experience, Angel. Have you brought this incident to the attention of the front desk at the moment the incident happened?Please know that we take incidents like this very seriously. We will be reviewing our security measures and addressing this matter with the utmost urgency. We apologize for any inconvenience or distress this may have caused you and your roommate. If there's anything else we can do to assist you or if you have any further concerns, please don't hesitate to reach out to us directly.

10/10 Excellent

HUAXIN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 1 night in May 2024
Response from Best Western Rutgers University Hotel Management on 6 May 2024
Thank you for taking the time to share your feedback with us, Huaxin. Thank you for choosing to stay with Best Western Rutgers University Hotel, and we can't wait to exceed your expectations again in the future!

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Best Western Rutgers University Hotel Management. on 29 Apr 2024
Dear Rafael,Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you enjoyed your stay at our Best Western Rutgers University Hotel. Providing exceptional service and comfortable accommodations is always our top priority, and we're delighted that we met your expectations.It was a pleasure having you with us, and we look forward to welcoming you back for another fantastic stay in the future. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.

10/10 Excellent

alain

Liked: Cleanliness, staff & service, property conditions & facilities
service clientele
Stayed 1 night in Apr 2024
Response from Best Western Rutgers University Hotel Management. on 25 Apr 2024
Dear Alain,Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you enjoyed your stay at our Best Western Rutgers University Hotel. Providing exceptional service and comfortable accommodations is always our top priority, and we're delighted that we met your expectations.It was a pleasure having you with us, and we look forward to welcoming you back for another fantastic stay in the future. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.