East Central Iowa Hotel Guide - Pet Friendly Hotels in East Central Iowa, Iowa

"Great place"

"Good"

"We were greeted by a large private security guard who stared us down and blocked our entrance to the front desk to check in! Not the experience we were expecting. It felt very uncomfortable and unsafe. I felt like if I would have said anything the guard would have stopped me and made me leave. Apparently, this is the new protocol for Hilton hotels in Iowa City.. You have to get by a large serious guard just to check in. The front desk clerk didn't make it any better. When I approached the check in desk he questioned what I wanted and put me thru the third degree to make sure I was guest. Evidently, this hotel has trouble with people posing as guests or destroying bathrooms. He proceeded to grill me over my parking ticket and then printed out a ticket he said I could use for validation of parking. This ticket did not work and I paid the city $40 to park in a hotel parking garage. We spent close to $400 which included a $250 dinner of basic hamburgers, french fries, potato chips as an appetizer. Our server told us we could receive a discount for staying at the hotel but of course this was bad information or lack of training because we received no discount. It is really too bad because the location is great and the hotel is decorated in a unique vibe. I talked to 3 hotel customer service reps the next day including Kennedy only to get the company line and why they couldn't and wouldn't be able to offer any discount or credit just an apology and the promise of talking"

"Yes"

"The breakfast was good but go early because not all items are refilled. The floor of the tub/shower in our room need to be resurfaced as parts of the surface appeared to be peeling. The bottles of soap and shampoo in the shower were empty. The TV in our room kept buffering and the sound would randomly fade in and out. The area off the elevator needed to be vacuumed and the trash by the ice maker was overflowing. Neither were cleaned during our two days at the property. We were told that Housekeeping is on a 3-day rotation. Overall the property was just "tired"."

"Thanks"