Standard Triple Room, Multiple Beds

Reviews of Level Inn

3 out of 5
Level Inn
7 Bridge Street, Ebbw Vale, Ebbw Vale, Wales

Reviews

9.2

Wonderful

Rating 10 - Excellent. 43 out of 61 reviews" "
Rating 8 - Good. 12 out of 61 reviews" "
Rating 6 - Okay. 5 out of 61 reviews" "
Rating 4 - Poor. 0 out of 61 reviews" "
Rating 2 - Terrible. 1 out of 61 reviews" "

9.2/10

Cleanliness

9.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Tamsin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good value for money for helpful staff
Stayed 1 night in May 2024
Response from Hotel manager on 12 May 2024
Thank you very much

8/10 Good

Gerard

Travelled with partner
All good, very friendly and helpful host
Stayed 1 night in May 2024
Response from Hotel Manager on 12 May 2024
Thank you for your review

8/10 Good

Kisha

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Good sized room. There were hairs all over the shower. The staff however, were very friendly and helpful
Stayed 1 night in May 2024
Response from Hotel manager on 7 May 2024
Thank you for your review I am disappointed to see you experienced hair in the shower we hope this haven’t put you off returning in the future

10/10 Excellent

Dawn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean comfortable room. Personal greeting and shown to room. Water cooler outside room for ice cold water was a nice touch. Breakfast was lovely but restaurant was overwhelmed our first day so we had to skip. Would’ve liked a shelf in the bathroom to put toiletries. Tricky to find. Sat nav was confused but now we know where it is would definitely stay again.
Stayed 2 nights in May 2024
Response from Hotel manager on 6 May 2024
Thank you very much for a great review. I am pleased to see you had a great stay! The sat nav can definitely be an awkward to bring you… I’m glad you found us and would stay again!

10/10 Excellent

Rene

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Hotel manager on 6 May 2024
Thank you very much for your 5/5 rating

10/10 Excellent

Fergus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and great value. Safe off street parking. Lovely helpful staff. Breakfast set me up for a day of paddling on Wye. Thanks
Stayed 1 night in Apr 2024
Response from Hotel manager on 29 Apr 2024
I am pleased to see you had a great stay!

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
The property was lovely and the staff there were friendly and efficient.
Stayed 2 nights in Mar 2024
Response from Tristan - Hotel Manager on 19 Mar 2024
Thank you for a great review! I am so pleased to see you had a great stay with us!

10/10 Excellent

Terrence

Liked: Cleanliness, staff & service, property conditions & facilities
Easy and early checkin lovely breakfast and a big hi to three ladies At checkin Welsh lady at breakfast At the Ukrainian lady at breakfast Thank you all
Stayed 1 night in Jan 2024
Response from Tristan - Hotel Manager on 8 Jan 2024
Thank you so much for the great review! I am pleased to see the staff was amazing throughout your stay.

10/10 Excellent

Tom

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Tristan - Hotel Manager on 26 Feb 2024
Thank you for the kind review and apologises in the delay for responding

6/10 Okay

David

Liked: Cleanliness
Disliked: Property conditions & facilities
Noisy night after difficult getting there.
Road access to Inn challenging due to 1-way system, more so after dark with only street lighting (took 30 mins+ of trial and error). Room comfortable but 1 window had loose sealing strip up right-hand-side so road noises intruding in night. And at 01am+ someone arrived at the room next door so we heard all the noise of them showering etc. for the next half-hour. Breakfast average and no-one at Reception asked how our stay had been... we might have told them!
Stayed 1 night in Dec 2023
Response from Tristan - Hotel Manager on 20 Dec 2023
Thank you for the review. Our hotel can be tricky depending on the way the sat nav does take you we have 2 roads which gives access to the hotel so I am unsure which one you had used to come into the premises. As for the seal on the window I will get this actioned immediately as no one has mentioned this and of course if reception staff had asked you may have told them so I do apologise for this if there was any issues with the room noise etc if you let us know we could pop to the room and ask other guests to be quiet. The staff do regular walk around to try and avoid this. I have checked and can see the guests which was next door are work contractors and unfortunately on this occasion was late checking in compared to usual times… I do apologise for this although, we are a 24 hour operation and many people do check in late and we do ask them to be as quiet as possible. Have a great Christmas and hopefully see you soon

10/10 Excellent

Elizabeth

Stayed 3 nights in Dec 2023
Response from Tristan - Hotel Manager on 10 Dec 2023
Thank you so much for your review! The team really do appreciate it!!

8/10 Good

Vancelee

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were friendly and helpful. The property was clean and comfortable.
Stayed 1 night in Dec 2023
Response from Tristan - Hotel Manager on 10 Dec 2023
Thank you very much for the kind words regarding the staff and I am pleased to see the hotel was clean and comfortable

10/10 Excellent

Trudi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Tristan on 20 Dec 2023
Thank you very much for the 5 out of 5!!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was fine in all ways, but the staff were absolutely superb - so welcoming, friendly, helpful and courteous. It was also an exceptionally good cooked breakfast.
Stayed 1 night in Nov 2023
Response from Tristan - hotel manager on 26 Nov 2023
I am pleased to see you enjoyed your stay at the level inn! We value all our guests and take pride in delivering a great experience to all guests.!

8/10 Good

Suzanne

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Nov 2023
Response from Tristan on 19 Nov 2023
Thank you for the review!

10/10 Excellent

Steve

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely staff and great breakfast
Lovely friendly and helpful staff
Stayed 2 nights in Oct 2023
Response from Tristan - Hotel Manager on 7 Nov 2023
Thank you very much we had a great pleasure hosting you here at our hotel! We hope to see you very soon!

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely frinedly and very helpful staff. Nothing was too much and i felt very well looked after by all members off staff. Very homely feel, and spent more nights here because of this reason. Rooms were modern clean, and the bed was lovely and comfortable. I would recommend this hotel to everyone favulous place to stay.
Stayed 1 night in Nov 2023
Response from Tristan - Hotel Manager on 6 Nov 2023
Thank you very much for your kind review! We are so pleased to have hosted you during your stay at our hotel! We hope you all the best when you find the right home! We hope to see you again soon in the near future also!

6/10 Okay

Sooria

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Average
Hi, I'd like to suggest some simple improvements that would help to improve the stay massively: 1.) WiFi passwords should be displayed in every room. 2.) Radiator functions should be checked so that they are easy to turn on. 3.) Carpet needs to be changed, you can tell it is old. 4.) I have a seat but no desk. I came for a business stay and had to manage with a tiny side table.
Stayed 2 nights in Oct 2023
Response from Tristan- Hotel Manager on 25 Oct 2023
Thank you for your review! WIFI is displayed on the back of the doors along with the fire alarm times, breakfast times etc and it is also displayed at reception and the entrance of the restaurant so apologises for this error. All other feedback will be reviewed and adjusted accordingly. The heater for the building is either all rooms on or off unfortunately there is no way to adjust it room by room sorry.

10/10 Excellent

Alan

Travelled with group
Liked: Cleanliness, staff & service
Had a brilliant time, and the staff and breakfast was great. I’d stay there again if I go to the area again. Many thanks, alan
Stayed 1 night in Oct 2023
Response from Tristan- Hotel Manager on 25 Oct 2023
Thank you very much and we hope to see you again soon

10/10 Excellent

Mateusz

Stayed 1 night in Oct 2023
Response from Tristan- Hotel Manager on 17 Oct 2023
Thank you very much! Was a pleasure to host you and great to see another 10 out of 10 score!

10/10 Excellent

Julia

Stayed 1 night in Oct 2023
Response from Tristan - hotel manager on 1 Nov 2023
Thank you very much! I am pleased to see this score!

10/10 Excellent

Thomas

Stayed 2 nights in Oct 2023
Response from Tristan- Hotel Manager on 9 Oct 2023
Thank you!! Was a pleasure to host you! We hope to see you again soon!!

10/10 Excellent

Jayne

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from Tristan- Hotel Manager on 9 Oct 2023
Thank you very much!! We had great pleasure hosting you!

10/10 Excellent

Jan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and tidy and the bed was very comfortable. A bit awkward to find at first.
Stayed 3 nights in Oct 2023
Response from Tristan- Hotel Manager on 5 Oct 2023
Thank you so much Jan! We had great pleasure hosting you guys :) I am glad to see the property was clean and tidy and the bed was very comfortable for you! Apologises for any issues caused trying to find us we are waiting for new banners etc to be delivered :)

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good bed, friendly, helpful staff
Stayed 1 night in Oct 2023
Response from Tristan- Hotel Manager on 4 Oct 2023
Thank you so much! I am glad to see the staff was so friendly, our beds are one of the best around they do give you a good night sleep

10/10 Excellent

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleased with stay.Breakfast superb.Happy to recommend. The town itself has seen better days,but no issues.
Stayed 2 nights in Sep 2023
Response from Tristan- Hotel Manager on 2 Oct 2023
Thank you very much for your stay here with us! It was a pleasure to host you guys! Have a great week and we hope to see you in the near future!!

8/10 Good

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Tristan- Hotel Manager on 22 Sept 2023
Thank you & a pleasure to host you

10/10 Excellent

James

Stayed 1 night in Sep 2023
Response from Tristan - Hotel Manager on 9 Sept 2023
Thank you very much! I am very pleased to see 10 out of 10! We hope you had a lovely stay and a safe journey home we hope to see you soon!

10/10 Excellent

Mariusz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Tristan - Hotel Manager on 30 Aug 2023
Thank you for 10 out of 10!! We are glad you had a great stay

8/10 Good

Georgiana

Liked: Cleanliness, staff & service
This property is a good value for money and allows good access to the Brecon Beacons National Park. The facilities are minimalistic and wifi access was limited in the room. But if you are looking for a place to crash after a long day of hiking, this will be a good option. As a bonus, breakfast is included and the breakfast staff are doing a good job.
Stayed 2 nights in Aug 2023
Response from Tristan - Hotel Manager on 29 Aug 2023
Thank you so much! Our wifi is awaiting upgrading as we are finding this is becoming an issue in some rooms within the hotel :( I am glad you had a pleasant stay

6/10 Okay

Jelena

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
stay with us feel like home???
I don't know why they put us in a room meant for the disabled, but ok. The first minus - there is no mirror in the room. Only in the shower/wc room. To clean face, apply makeup, comb hair, etc. i had to go to the shower room where there is no place to even sit... just the potty. The second minus and the biggest one, which basically ruined the stay in this hotel, is the shower for the disabled. We stayed for 2 nights and logically we would want to take a shower. As soon as one of us took a shower, water flowed into the room, the entire shower room remained wet, including the wc...a towel had to be placed so that the water did not flow onto the carpet in the room. As soon as one of us used the shower, it was no longer possible for the other to do so, and also... it was impossible made nothing in front of the mirror, because the feet were wet, the mirror was wet... I had not brought slippers with me, but even that would not matter, because everything it just stays wet, the water doesn't drain but forms puddles. Plus - a delicious breakfast and nice staff, but we will definitely not choose your hotel again.
Stayed 2 nights in Aug 2023
Response from Tristan - Hotel Manager on 28 Aug 2023
Hi Jelena, Firstly I would like to apologise for the issues you had experienced... we are sorry the room you was allocated was a disabled access room our system allocates these we do not select rooms and we do not like to move anyone or do we question anyone with disabilities so therefore, we wouldn't of known so I am sorry you was disappointed with this room the whole room is designed for those with disabilities and I can understand this not meeting your requirements. Our team is always on hand and will try to move guests to fill their needs & requirements should be made aware. I totally understand this review and do apologise again on behalf of the room allocation. On the plus side I'm glad the staff was nice and a delicious breakfast. I see you said you'd never stay here again however, if you do require a room in the future please call us direct instead of booking online as this way the team can ensure you do have the room which does fill all your needs we would like to redeem our room allocation issue...

10/10 Excellent

Rosemarie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast choices excellent and well cooked presented. Friendly and helpful staff. Accommodation as one would have wished for. I would use this as B&B again.
Stayed 2 nights in Aug 2023
Response from Tristan - Hotel Manager on 26 Aug 2023
Thank you so much for your kind review. I am thrilled to see you had a pleasant stay with us here at the Level Inn!! Glad the staff was friendly and the breakfast was excellent it is always good to start the day off right :)

8/10 Good

Nicholas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
lovely staff value for money nice breakfast
Stayed 1 night in Aug 2023
Response from Tristan - Hotel Manager on 20 Aug 2023
Thank you Nicholas..

10/10 Excellent

Helen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023
Response from Tristan - Hotel Manager on 20 Aug 2023
Thank you so much for your 10 out of 10 it is really appreciated by all staff! We hope to see you soon and thank you for staying with us here at Level Inn

10/10 Excellent

Jan

Stayed 3 nights in Aug 2023
Response from Tristan - Hotel Manager on 20 Aug 2023
Thank you very much!! We are very pleased to see a 10 out of 10!! It really does make me smile to see the staff and the hotel was up to your standards!! We hope to see you again!!

6/10 Okay

Paul

Business traveller
Liked: Staff & service
Stayed 1 night in Aug 2023
Response from Tristan - Hotel Manager on 18 Aug 2023
Hi Paul, Any comments on the room, staff etc as to why we scored only 6 out of 10 please? This shocked me to see as you we thought you had a lovely stay..

8/10 Good

Verified traveller

Stayed 1 night in Aug 2023
Response from Tristan - Hotel Manager on 15 Aug 2023
Thank you for your review! We are glad you had a good stay with us and hopefully next time it can be a 10 out of 10! Hope the basics and guest satisfaction was the priority

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top Class Service
Stayed for two nights, arrived Really late after 21:00 with no check in issues. Staff were very helpful and professional. Bed was super comfy, room was very quiet, breakfast was superb. Overall 10/10.
Stayed 2 nights in Aug 2023
Response from Tristan - Hotel Manager on 13 Aug 2023
Thank you very much for booking with us Mark! We are glad you had a very pleasant stay here at the Level Inn!! We hope to see you soon

10/10 Excellent

Hannah

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay here before we climbed Pen Y Fan. Sue was a wonderful host, friendly and happy. Check in and out was very easy. Comfy beds and a good size bathroom. Breakfast was made to order and we all had omelettes and they were massive and set us up for the day. Lovely hotel, we had no issues at all :)
Stayed 1 night in Aug 2023
Response from Tristan - Hotel Manager on 13 Aug 2023
Thank you very much for your kind feedback towards Sue!! she is really lovely and always engages with the guests. I am glad to hear your stay was lovely! We hope to see you soon!

10/10 Excellent

Stephen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Nice hotel with good staff. A little awkward to find, tucked away in a housing area but once there it was good. A five minute walk away from the town centre.
Stayed 1 night in Aug 2023
Response from Tristan - Hotel Manager on 11 Aug 2023
Hi Stephen, We are glad your stay was a positive one and our staff was good to you! We always look to ensure our guests have the best stay and looked after whilst staying with us. We are looking to get more advertising for our guests to find us without any issues as we do know sat nav can be a little tricky to find :)

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Tristan - Hotel Manager on 10 Aug 2023
Was a pleasure to have you stay here with us and thank you for your review score :)

10/10 Excellent

Shabnam

Stayed 1 night in Aug 2023
Response from Tristan - Hotel Manager on 10 Aug 2023
Was a pleasure to have you stay here with us and thank you for your review score :)

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Tristan - Hotel Manager on 10 Aug 2023
Was a pleasure to have you stay here with us and thank you for your review score :)

10/10 Excellent

Linda

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Great find. Very good value for money.
Stayed 1 night in Aug 2023
Response from Tristan - Hotel Manager on 10 Aug 2023
Was a pleasure to have you stay here with us and thank you for your review score :)

6/10 Okay

Rachel

Travelled with family
Liked: Cleanliness
Disliked: Room comfort
Did the job for a short trip
Clean, quiet, no-frill place. Friendly and helpful staff but very basic room and appliances. Just 1 instant coffee sachet in a room for 3 people. Very small bins and only one chair. No hairdryer only by request. Room was quite spacious but no table or a proper wardrobe in it. They provided 3 toilet rolls for 3 people for 4 nights. Good point that car park is free.
Stayed 4 nights in Jul 2023
Response from Tristan - Hotel Manager on 5 Aug 2023
Good Afternoon, I am disappointed to hear this from any of our guests. Our rooms are basic rooms and amendments are looking to be done with us only opening as a hotel 4 weeks prior to your journey. I will discuss with house keeping in regards to the coffee and toilet roll as we do house keeping daily these should always be replenished. If you needed any of these if was aware we could of filled these more frequently if you was using a lot of these items. Again apologies for this. We hope this hasn't put you guys off using us again.

10/10 Excellent

Elfyn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb hotel, clean and comfy with friendly staff. Breakfast was superb
Stayed 3 nights in Jul 2023
Response from Tristan - Hotel Manager on 1 Aug 2023
Thank you so much for your kind words!!We look forward to seeing you again next year

10/10 Excellent

Connor

Stayed 1 night in Jul 2023
Response from Hotel Manager on 27 Jul 2023
Thank you very much for your review. I will share this with all the team.

10/10 Excellent

Mingwang

Stayed 1 night in Jul 2023
Response from Hotel Manager on 23 Jul 2023
Thank you for your review! This means a lot to us as a new business. Thank you for your stay

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Neil Crocker Gold Stay at Level Inn.
Great weekend at the Level Inn, booked a family room which consisted of large double bed & full sized single which was a surprise as you normally get an uncomfortable sofa bed or a pull out. Reception staff (Sue) were welcoming, extremely helpful, accommodating and went the extra mile to make sure my stay when without a hitch, restaurant was spotless and the full English breakfast included was superb, also an option of cereal, juice, toast, tea & coffee. We were at Ebbw Vale for a MMA event at the Sports Centre which my son won a gold medal so this was the icing on the cake, would defiantly use this hotel again in October and would certainly recommend it. This will surely rival the local Premier Inn which I normally stay but not any more.
Stayed 2 nights in Jul 2023
Response from Mazhar on 18 Jul 2023
Thank you for your positive review of your stay at the Level Inn! We're glad you enjoyed the family room, friendly reception staff, spotless restaurant, and superb full English breakfast. Congratulations on your son's gold medal at the MMA event! We appreciate your recommendation and look forward to welcoming you back in October.

10/10 Excellent

Gary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent accommodation,
Stayed 2 nights in Jul 2023
Response from Mazhar on 12 Jul 2023
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