Eisenkappel-Vellach Holidays

Charming , quiet hotel. The room didn’t have bath towels and the shower drain was clogged . Bathroom light was not functioning . Breakfast was inadequate. Overall I was happy for a one night stay.

We stayed for five nights. Our arrival was miserable. We drove from Split. Our intention was to arrive by 8pm, but due to some delays, we arrived at 9:30pm. The reception had left at 9pm. The front door was locked. There was a note: call a local number to gain entry. Being from Canada, we tried to avoid costly cellular roaming fees and were travelling with data only (eSIM). So we couldn’t call the number. After trying to contact the property via Expedia (which failed), we finally enabled roaming (expensive), and were able to speak to the property and they talked us into locating keys in a lock box. The room we got was room 7…one of three attic rooms. We had to lug our suitcases way up to an attic level…the stairs were not lighted…and we finally, using the phone’s flashlight, were able to enter the room. This room was built between roof trusses and beams. To get into the beds required climbing over wooden beams while avoiding hitting one’s head on a slanted wall/ceiling. Accessing one bed required climbing under a steel rod while climbing over a wooden beam. Quite dangerous and not acceptable in terms of safety. We stayed in this room for the first night but insisted that we receive a better room. We moved into room 2, not an attic room, for the last four nights. Note…the photos of the attic room skillfully manage to conceal the hazards. The lower level room was much better. It was nice, but there weren’t enough places to stash belongings/towels, but it was clean & tidy

Quirky in a good way! The room was simply furnished and spotlessly clean. The breakfasts were delicious and the staff were friendly and efficient. It is quite a way from the centre but that is reflected in the price. An Uber is economical. I had an excellent dinner in the restaurant.

Staff was so helpful from start to end of the stay! Thanks, Nika! Location was unbeatable. Safe, clean, and central, close to everything! The apartment was beautiful, well-maintained, and very clean and spotless. We definitely had a great experience! Thanks, Tromostovje Apts.!