Eisenkappel-Vellach Holidays

Right across from train station and easy walk to everything in town. Lovely staff- exceptional- and the room was comfortable and quiet. Perfect for our brief stay en route from Bled to Salzburg.

The front desk person Peter was incredible. Very accommodating, always smiling and interactive with us. When a timing mistake for transportation was made to get to the Rammstein concert Peter quickly solved the issue. Made us feel welcomed

We stayed for five nights. Our arrival was miserable. We drove from Split. Our intention was to arrive by 8pm, but due to some delays, we arrived at 9:30pm. The reception had left at 9pm. The front door was locked. There was a note: call a local number to gain entry. Being from Canada, we tried to avoid costly cellular roaming fees and were travelling with data only (eSIM). So we couldn’t call the number. After trying to contact the property via Expedia (which failed), we finally enabled roaming (expensive), and were able to speak to the property and they talked us into locating keys in a lock box. The room we got was room 7…one of three attic rooms. We had to lug our suitcases way up to an attic level…the stairs were not lighted…and we finally, using the phone’s flashlight, were able to enter the room. This room was built between roof trusses and beams. To get into the beds required climbing over wooden beams while avoiding hitting one’s head on a slanted wall/ceiling. Accessing one bed required climbing under a steel rod while climbing over a wooden beam. Quite dangerous and not acceptable in terms of safety. We stayed in this room for the first night but insisted that we receive a better room. We moved into room 2, not an attic room, for the last four nights. Note…the photos of the attic room skillfully manage to conceal the hazards. The lower level room was much better. It was nice, but there weren’t enough places to stash belongings/towels, but it was clean & tidy

Outstanding staff, large room, best shower all holiday, beautiful grounds with lake across the road. Will definitely return.

The hotel was suitable for what we needed it for; a clean hotel reasonably close to the bus station before travelling to the airport early the next morning. However I'm glad we weren’t staying there for more than one night / the main part of our holiday as the rooms were basic and very clinical; there wasn't even a bedside light. The breakfast was also basic with not much to choose from.