El Madrono Hotels

"We booked a SPA hotel but Spa was not operational. The hotel did not inform us before arrival despite knowing about that for several days. When we asked at check-in the person at reception effectively said ‘it’s not our problem’ and was really quite rude and unwelcoming. That was a shame because it created a very poor impression and made us feel unwelcome when there was no need. Simple caring customer service could have handled it. Hats off to Expedia who helped to make amends. As for the hotel, it’s really very nice, but I think it cares more about itself than its customers "

"Amazing views across to the town. Immaculately clean pool area. Friendly staff "

"Very easy, very comfortable, well-situated, well-priced. Excellent breakfast. All good."

"The hotel was very accommodating for our late check in. The room was clean and looked the way it did in the photos. There is a shop and hairdesser inside of the hotel. The pool was the best part. It was very large and clean. The restaurant stayed open until midnight which was helpful. "

"This place was absolutely gorgeous. One of the most beautiful locations I have ever been to. We are on a road trip, and sadly only stayed one night. We will return and spend much more time here. The place is charming. The people amazing! Very happy. "

"The property was charming and as described on the website. Very good facilities and beautiful gardens. The orange and lemon trees felt very exotic! San Lucar is a pretty's town, a short drive or train ride from Seville. Antonio went above and beyond in answering our queries and giving us advice on our stay. We had a wonderful week and look forward to returning to this villa in future. "

"nice countryside"