El Portal Holidays

My family and I had a wonderful stay! The location was perfect for sightseeing, and the hotel staff made us feel at home. Rooms were clean, spacious, and had all the amenities we needed. I highly recommend it! Largely thanks to Victor the driver of the house car his warm, professional, and efficient service truly made our trip special. Give this employee a raise!

My favorite hotel in South Beach. The design of this hotel never gets old, the restaurants are great! The staff amazing. I will come back every time I get a chance.

I’ve been coming to Fountainebleu for years and have to say this one probably the most disappointed I’ve ever been. Tons of construction (which I realize they can’t help), but all of the little touches that I’ve come to love about FB were gone. Limited water stations, no change to the pool menu, and they are even getting rid of their signature scent. Just bummed out.

Hotel is a great location for shopping and eating at the Brickel city center. 2nd floor off the elevator puts you right in the center. Things I didn’t like was the weird elevator to rooms or floors to access other areas of the hotel. Terrible. To get into an elevator You need a wood key card(which half the time didn’t work) to get around, there are no floors or buttons for floor numbers or areas in the elevator. There’s a picture screen outside you must tap which will only allow you access to your floor and maybe a restaurant floor, swimming pool level and maybe the roof top bar if it’s working that moment. Without that temperamental wood card you could get stuck somewhere, even on the floor of your room. Maybe you can get to the lobby if you keep pressing the lobby icon on the screen. I guess they have this weird setup for security, but it’s a bad feature to the hotel in my opinion. The swimming pool area is tight and not necessarily kids friendly. The food at Quinto is very good, but everything is pricey. Just about every where and for everything a 20-22% service charge is added to your bill (for your convenience 🤔) they say. Then they bring you a check with a line for additional tips!) it’s a turn off in my opinion but I guess they are making sure they get their maximum tips for their workers. Rooms are small, beds are small, and area is a little noisy. Yet staff is very friendly and helpful.

Rooms were nice and clean and it was easy tog eat places however there are zero breakfast options on weekends starting at 10:30. For a city like Miami where many wake up later and are wanting to eat brunch around that time, it surprised me that the only suggestions the front desk suggested were to do grab and go from a cafe in the hotel or to leave the property. For a hotel of this caliber, all of your restaurants should not be closed at the exact same time leaving your guests trying to figure out what to do next. In room dining even said we couldn’t order because they were “backed up”. Next time I will stay at an actual luxury hotel for a better experience