El Roble Holidays

❤️

Very clean room, the staff very helpful I'm so happy that I chose this hotel

The room smelled moldy and water all over the bathroom floor, no microwave nor fridge. Staff were helpful and spoke English.

The staff were so friendly and helpful!!!!

From the city, it was about 30 mins longer than expected to reach the place because the bridge backs up every week night. That is not the host's fault, adding it as info. Once we got there, we could not figure out which room was ours or where the room was as nobody was there and the doors had no signage. After contacting the host, they were able to point us to the right door for our rooms. The place is pretty rundown but we decided to give it a shot. The power went out about 2 hours later but for like 15 minutes. The next morning we woke up to no water. When there was water, it was only cold. Later that night, the power went out again for like 15 minutes. Next day, the internet was out. One of the days, we woke up to no power and it wouldn't come back until noon due to going out in the area. We got no info from the host about it and had to ask a random worker nearby. On the apartment itself, there were some cobwebs, esp a long one hanging from a light. There were no trash bags to replaces the ones in the cans. They picked up the trash once and didn't again. Sand everywhere but no broom with which to sweep. Shower had an ancient, hairy stick of soap. One toilet paper roll and we had to ask for more. Had to ask for an extra set of sheets because the prior had hairs. The ceiling tiles were almost all rotting and one in the shower had a huge hole. The dish soap was mostly gone by the time we got there. The host responded to my messages the first 3-4 days and then vanished.