Elphinstone Hotels

"Staff helped lift bags up stairs. Dressing gowns would be a good idea so we could have breakfast on the verandah "

"Very good parking space"

"Very friendly staff."

"Very disappointing stay – not the luxury experience advertised. I have stayed at this property previously and have also stayed at many luxury hotels and resorts around the world. Unfortunately this stay did not reflect the standard expected from a property promoted as luxury accommodation. There were multiple maintenance issues with the villa. The spa continually drained and would not hold water above the jets, meaning it could not be used properly. The oven was not functioning and had been replaced with a microwave, the hairdryer was broken, and all TV remotes had flat batteries. When we went to reception we were simply handed batteries to replace ourselves. We also called the after-hours number twice regarding the spa not working and received no response. At checkout the manager knocked on our door exactly at 11am while we were doing a final check before leaving. Instead of addressing the issues or the lack of response the previous evening, we were told the room needed to be vacated immediately and the manager remained outside the doorway waiting, which created a very uncomfortable interaction. To make matters worse, the public response posted by management online does not accurately reflect what occurred during our stay. Unfortunately this experience was extremely disappointing and not the standard we had experienced here previously."

"Top spot with great meals and drinks at very good prices. Best value di far on our toad trip. 👍😊"

"Not very helpful staff another business taken over by Indians and have had every corner cut to save cost the mattress’s about 30 years old covered in stains. Most uncomfortable beds you’ve ever seen in your life places was under construction yet they demanded more than full price. It’s on a horrible main road really noisy traffic junkies walking in and out of the property the room smell like cigarettes, beds and towels covered in stains and they demand you. Wash the dishes or try to charge you extra money- not worth it. "

"Bad Food Not Acceptable"

"If you'd like to live the faulty towers experience, then this may be the place for you. Issues from the get-go when trying to check in, wrong phone numbers/no one on site, incorrect room/s, getting the run-around, and other guests being assigned the same room."

"The pool was great for my son. Easily able to accommodate several children at the same time. The onsite bistro was great for dinners and drinks."