Laguna Beach Hotel Guide - Emerald Bay Beach hotels in Laguna Beach, United States of America.

"The check-in staff could have been more helpful (like in finding parking lot) and welcoming. Room was great and so was the location. The restaurant on the ground floor had a soft opening the night I stayed and though I was invited to attend to dine, I had to leave after 10 minutes of being ignored by the wait staff upon sitting. "

"Great location with great access to everything by foot. "

"Beautiful view of the ocean and shoreline from the room. At high tide, the waves crash right up against the property. The view of the ocean from inside the room makes you feel like you are on a cruise. Great access to the beach. Bachir welcomed us when we arrived and gave us the ideal room. He was very friendly and warm. He made us feel well taken care of."

"Excellent location, nice pool and nice staff. "

"No ocean view. No housekeeping. We were given trash bags to put our trash outside. We were told to put dirty towels outside room. Hole in bathroom covered with plastic and duct tape. Broken toilet seat which pinched upon using. We had to go to office for towels, cups, Keurig coffee cups. Our room was next to a demolition site with dirt and tractors visible on leaving room. It was my birthday vacation and very disappointing. I am filing a claim for reimbursement, I have all documenting photos. "

"Ocean view was great "

"Room was okay staff was great the only thing I didn’t like was how you can hear everything from everyone’s room. You can hear footsteps walking at all hours, woke up at 5am to someone walking the damn carpet. Lol"

"Very nice"

"Customer service is very poor and rude"