Enoch Holidays

Hotel had lots of nice restaurants, great activities to do, the location was good, staff was friendly and I had a good run on the Pai Gow & Craps Table. We arrived when the flood happened but other than that and the rain, everything was fine. Keith A.

Amazing place , the people are very friendly, it would have gotten 5 stars if the ventilation system was better, smoking really bothersome

Everything was great.

I complained with the manager of the hotel and housekeeping for the poor management of my request to clean my room after the toilet got clogged. 9 am I requested to have the room clean (while we are out of the hotel) but returned to the hotel at around 2PM and the room was not cleaned yet. I called like 4 times and everytime I called, I was told that the cleaner is on its way (1st call was told it will only take 15-20 minutes) and took about an hour until after I complained that the cleaner arrived. When I spoke with another housekeeper on line and the manager I was told that all my earlier calls were not recorded (which explained why the room was not cleaned and the follow up cleaner never arrived). Its very frustrating.

Helpful staff everywhere. Didn't matter who we talked to or who answered our questions, they always had a smile and were helpfull. The casino is like a maze. HUGE. They need better signage to elevators because it's just impossible. Everyone is lost all around the halls! That being said, the rooms were super clean anf cleaned every day, which is amazing post-Covid. Also, you can't go wrong with The Grand Luxe restaurant. Such good food, for every meal. I think The Palazzo (attached and related) is better appointed as far as decor, but our king room with a Sphere view was top notch! One other note, The Venetian is one of the most environmentally clean businesses in the world.