Épiais-Rhus Hotels

"We loved our stay here! The staff was great, the room was perfect, and there were two metro stops nearby with plenty of connections, making most of the city easily accessible. Also they have some of the best iced tea I’ve ever had in the lobby in the afternoon."

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"Clean spacious room . Excellent breakfast. "

"Great hotel with friendly staff"

"It is a comfortable and clean property. The only issue we faced was while check-in. The person on duty was very rude and was not ready to listen to our point. We were travelling with a 4 months old baby and we reached hotel around 2:00pm. I had booked an extra night to avoid waiting long for the check-in time. The person at the reception was very rude and kept insisting in waiting without listening to our whole point. He was almost ready to fight. Moreover I had spoken to their customer support 2 days in advance to avoid such scenario and they assured me there won’t be any troubles during the check-in but this person at the counter disregarded the whole thing said “Our customer teams are are sitting in Lyon. We are not connected to them and I cannot help. You need to wait.” Then after him calming down he gave us a very nominal room at first floor whereas we booked a room on upper floor with some extra amenities, like full minibar. Unfortunately we did not get to experience any of it because of the rude staff. The stay was okay if you don’t need to interact either the staff, a bit out of the main city, clean and quiet."

"The check-in experience was disappointing. The staff member was not very professional and did not explain basic information such as Wi-Fi access, breakfast, or other important hotel details. The housekeeping staff was also quite impolite. When we returned to the room and needed to use the washroom while they were cleaning, their attitude made us feel uncomfortable and guilty, as though we were inconveniencing them in our own room."

"the room was decent but the hotel has no elevator so if you have a heavy suitcase or have mobility problems you will suffer. wifi would disconnect all the time and sometimes just wouldn’t work for up to an hour. hotel staff said they can’t do anything and to just wait. staff in general wasn’t helpful. one lady was rude."

"Very good"

"The staff couldn’t have been more helpful. Rooms were clean and comfortable. A very well situated hotel."