Erk Holidays

Simple, clean, friendly staff. It was well located for trams and trains. The room was clean, it had everything we needed. The bed was average, the mattress a bit on the firm side.

Nice historical hotel with nice large rooms. This hotel has the ability to be a 5 star but just missed the mark. Poor evening dining experience, and the bar and bar help needs improvement. The breakfast is very good in a gorgeous ballroom, previously Queen Elizabeth “Sisi” of Hungary“ “Sisi’s Ballroom”. Here it is they have this historic palace where the Empress of Austria lived but yet chooses to put evening dining in a bar off the reception with poor wait staff and dining settings, when they have the ability to make a Michelin Star restaurant in “Sisi’s Restaurant” where they hold breakfast every morning. Otherwise, this hotel has wonderful rooms, in a great location, nice area of town, and somewhat close to grocery and other restaurants. It was a very good stay and would definitely consider staying here again.

Everything was well presented and good value

Breakfast was so so, they could improve and charge a bit more.

Great location near metro, tram, buses etc… Nice restaurants and stores nearby. Very walkable and safe area. Hotel has nice lobby, rooms are quite large and comfortable. Air in room was good. Beds were okay and housekeeping was perfect. Good shower and fridge. Lots of storage space. We were not in a renovated room. The safe was new (had been replaced) but was installed very high up. Needed a chair to get to it. Not practical. The carpet on the floor did not feel clean. Breakfast was very good and fresh but was lacking fruits. Only apples, oranges and kiwi with a few bananas at the occasion. Would of liked to have melon, grapes, strawberries and small fruit. Staff was polite but not helpful. When we first arrived, although we were staying for 9 nights and it was very early morning when we arrived from Canada after two long flights we were offered luggage accomodations only. We had to wait until mid afternoon to get to our room and felt no consideration on their part, although I am a senior with a son with special needs and have a VIP status with expedia. Overall, I would recommend it because of location and quality of room/breakfast.