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"It was great"

"The room was dirty, run down and the window was cracked and tapped up"

"Loved the coffee place in the morning and the in house restaurant for dinner. Loved having the pool table and fun decor around. "

"The hotel is classic, the location is great, the room is standard, but the draping fell off, but otherwise, it was a great experience"

"Everything was great except i reserved and paid for a king bed room. To only recieve a double bed room. Hotel staff said it was cause i booked thru a thrid party "expedia." Main reason i chose hyatt was due to the room layout."

"Room size was amazing but the condition of the bathroom and sink were a little subpar but nothing too crazy. They do use multi-use toiletries and I personally think that's unsanitary and refuse to use them. The handsoap was very obviously watered down. The only good thing for breakfast was the bagels and cereal but ita typical hotel food so take that for what it is. No free parking, we paid $62 for the garage right next door (which was convenient at least). The elevators did take forever (this was the most annoying thing about my stay, so nothing major).The staff were friendly and I had no real issues. It's in a good place downtown so very walkable. About 5 minutes from the Duke Energy place walking normally. I stayed with my husband and 4 year old and would stay agin. "

"Idk who they paid for their 9/10 score. The property is run down and dirty. Breakfast was gross. Tasted like it was all made in a microwave. Pool is so heavily chlorinated your nostrils and eyes burn just walking in there. I couldn’t even hardly stay in there for my child to swim and wasn’t comfortable putting my toddler in. I was very disappointed. That was the main reason we chose a hotel. Definitely would not recommend. "

"Nice, easy stay for an early airport departure ext morning. Loved the bistro area in the hotel so we did it have to go out for dinner. "

"The view was amazing. Rooms can use an upgrade though but overall the hotel was ok"