Eslabón Holidays

Size of rooms was good

Location is fabulous. The Signature Chalet could use some updating. Is aesthetically pleasant, but needs some improvement to make it more eco and small children safe. Keep in mind you’re surrounded by a lush garden, so do expect bugs. The chalet needs some more thorough cleaning as certain parts were not fully as clean as they should be. The shower pressure is low and the pitch is incorrect, so the water tends to pool and you have to push it to the drain with your feet. The garden pool with the cascade is nice and the sound is soothing, but not very safe if you have children as the rocks are a bit jagged and sharp. The pool in the restaurant is worse as there were many sharp stones on the ledge. They are pet friendly which is great. The hotel staff is amazing!!! The restaurant staff could be friendlier. This is one of the toughest reviews I’ve written, as we liked it very much, but it was not restful as 5 out of the 8 night we stayed, the music and partying at the chalets next to ours was unbearable even with earplugs. So keep that in mind. And there were roaches and other bugs regularly since you are surrounded by vegetation. Not a deal breaker for us since we understand jungle like setting means bugs. The noise level was no good. The aesthetics scream serenity, but no enforcement of their own house rules, made it not a peaceful escape. Minor tweaks could easily make this property a 5 stars.