Essau Hotels

"Kitchen perfect, washing machine a big plus. I keep coming back here."

"From reception, to the pools, to the breakfast, to the grounds and greenery, fantastic! This hotel has the potential to be one of the most beautiful resorts in the Gambia but the rooms are so small and outdated. It desperately needs urgent renovation. "

"Beautiful outdoor space. Breakfast selection was fantastic. Staff was friendly and always ready to help. But the rooms need some upgrade. "

"Room was spotless, fully equipt with everything you could need. Quick assistance with safe (which is free) and arrival bottle water which wasnt in the room. Morning sun and afternoon shade on balcony. Insect layer to sliding doors meaning you could still let air in the room. Great aircon in room. Pool is freezing but still usable due to warm temperatures outside. Felt safe and secure. Would visit again and was a fabulous stay. "

"Bed blanket was never changed for my whole 21 days. Staffs were great. Not business friendly "

"At times when you go down at the restaurant for dinner my choices of food are not there. Rooms are clean Staff are excellent Bar: limited choice Metzy hotel is business friendly "

"Furniture very worn in room and on site. Staff very friendly though "

"Excellent"

"A 5-star hotel with a 2-star overbooking issue. (Note: many guests were faced with the same problem we had.) We arrived at Kombo Beach Hotel at 2 am on a Saturday night with our two children, tired from the late night flight, but eagerly awaiting the superior room we booked for a week's stay months in advance, only to be told that there was no room for us. Imagine, landing in a new country in the middle of the night, to be told that the room you paid for was not available and that there were NO OTHER ROOMS IN THE HOTEL FOR YOU AND YOUR FAMILY!!! The front desk staff then explained to us that they would put us in a neighbouring hotel overnight and that we could speak to the manager the next day at 10 am. We were not satisfied with this but had no choice as we were effectively homeless and so we relunctantly took this option. After walking a few meters down the road to a neighbouring hotel, arrangements were made, and we were checked in and lead to the room in this new hotel. Imagine our surprise that, after booking a superior room at Kombo Beach, the room were put in to stay had no wifi, no TV, full of mosquitoes and a rickety bunk bed that my children could not even safely sleep in!!! We coped over night thanks to our resilience and mosquito spray and went back the next day to speak the manager, who then told us to come back later on in the day. This unfortunately did not change anything as apparently the room we had booked was given to someone else."