Estate South Grapetree Bay Hotels

"The property was very beautiful and looked exactly like it’s pictures. The bathrooms were clean. The water was hot and the air conditioner was arctic! The staff went over and beyond. Will definitely book again!"

"All I have to say, shut down the hotel leave the beach and bar open and figure out what to do about the roaches and "

"Beach is great. Evening restaurant slow not enough staff. Hit and mosquitoes abound. Food average at best. No elevator The driveway where you check in was made for very small cars Parking near the main entrance was tough. There is really only one beach that you can use. The staff is great and do the best they can. Room ceiling fan made a clunk clunk noise. The room toilet was very small. The one beach was great."

"The room I stayed in was so tiny. I have never stayed in such a small hotel room before. There was no dresser and hardly any space to spread your things out. There was no way to block the light coming through the windows, even with the window coverings. It was noisy because the side gate was heavy and slammed when it closed, in addition to hearing everything else going on in the hotel. The staff was nice enough."

"The room was nice and clean and tidy. Staff was very courteous and helpful 👍."

"The view from our room was stunning. The gentleman that checked us in, the landscaper, and a few of the housekeeping women were very kind, but the remainder of the office staff were rude and made it apparent that they didn’t want to be bothered with our questions. This was the experience both in person and when we had called with a question prior to our arrival. When we did have questions we were greeted with an “out to lunch, be back in 30 minutes” sign more often than we were greeted by staff. There were a few resident roosters with a pretty consistent 4 AM Wake up call so if you’re a light sleeper, I highly suggest bringing some earplugs. The property is also home to about 15 stray cats that we were happy to adopt for the week. They were definitely friendlier than most of the office staff. The deep end bar on site was a fun place to hang out. Their menu is pretty limited, but the food was good, and the people were very friendly. I booked this property specifically for some of the amenities, such as the gym, laundry, Sunday brunch with bottomless mimosas, and daily happy hour. These activities were promoted on the website, in several emails from the property prior to our arrival, as well as being advertised in our room. However, when we arrived we quickly learned the brunch, bottomless mimosas, and happy hour no longer existed. The laundry facility isn’t actually on site at all, you have to drive to the marina to use the shared machine, and we couldn’t access the gym. "

"Staff was very good. Only issue was parking due to being so close to being next to downtown. Bartender laysha was amazing as well"

"This property is pretty much in shambles we were very disappointed with the entire property. Based on pictures from the website it shouldn't have been a problem to walk on the property but due to potholes and uneven walkways it was hard to walk.Room was semi clean. Had to ask for a coffee maker as there wasn't one in the room also had to ask for coffee. We arrived on a Saturday had lunch at the pool bar , went the next day and were told it had closed and would not be reopening , we were sent to the main restaurant and the staff were very rude and acted like it was an inconvenince to have to take our order that was the last straw. I called expedia and told them I wished to have my money refunded hich was done except for one night which we had to pay along with a cancellation fee(which should not have been charged as the property was mis advertised.) We also learned the property had sold and would be closing for a complete tear down/remodel the end of May none of this was listed on the website or told to us upon booking or on our arrival to the property. VERY VERY DISAPPOINTED and had to scurry to find another place. "

"I was originally in a room 3rd floor One of the ladies came and told me they were upgrading my room. They moved me to the 2nd floor with oceanfront view. However the ice machine was right outside my door and very noisy. When they upgrade when not ask the guest should not be put next to the ice machine."