Faido Holidays

Celebrated my birthday with friends at the hotel with a long spa weekend. Relatively easy to get to- Lugano Station has plenty of taxis or uber availability if you don't want to wait for the bus. All the staff were lovely and very accommodating. Beautiful views and a lovely spa. Treatments were also great. The Bar/Bistro was particularly nice to unwind in to have a drink and get food.

The staff was particularly friendly and helpful. The room was beautiful and clean and quiet

The air conditioning didn’t work. I practically had to fight to get another smaller room with air conditioning. Only after I asked to talk to the manager is when they finally found another room for us.

Very nice hotel, exceptional staff , very convenient location, delicious dinner, I’ll stay here again

I was incredibly surprised to find such a gem in Lugano. ALLthe staff (front desk, restaurant, gym, spa) were warm and welcoming and most important competent. The rooms are sparse but super clean and functional apartments. I enjoyed the spa services and products as well as the gym classes. The restaurant was the biggest surprise- should have a Michelin star. Excellent food, presentation and knowledgable and attentive staff. The view is gorgeous- i fact we saw an end to end rainbow one day after a storm from mountain to lake. Sorta sums up the place. Very intimate and special.