Fair Harbor Holidays

recently stayed at the Lotte Palace Hotel and was disappointed with several aspects of my experience. I had to call guest services five separate times just to have the blinds in our room fixed, and they only came on the last day as we were checking out. On top of that, one of the days no one came to clean the room or take out the trash, which was very surprising for a hotel at this price point. For the amount I paid, I expected a nicer room and better service overall. The only standout positive was the location, which truly is excellent. Would I stay here again? Unfortunately, no. The service issues made the stay far below expectations.

The view is soooo good!

Small hotel with small rooms, but the decor was very nice.

Lovely staff. Incredible property. The hype is real. This is by far and away the nicest property we’ve stayed at in Manhattan in a long time.

What an incredibly beautiful place this hotel is! Staff cannot do enough and made ourspecial anniversary stay truly perfect..the hotel is beautifully decorated and immaculate throughout. Cannot recommend this enough