Falaen Holidays

Property is having some aging and closure issues, but it's ideally located, has a friendly staff, and is well-priced.

The staff was very courteous and friendly. However, the room we were assigned on the first night was quite a shock. The shower was located in the bedroom with only a single glass wall for separation. There was no sofa and only one chair in the room, as well as just one small bath towel provided. Overall, the room felt more like a closet than a proper hotel room. Given the price we paid, we expected a much more decent accommodation. The following day, I requested a different room, which we received that evening. This room was significantly better and met our expectations. That said, I believe a discount should have been offered for the first night, which unfortunately did not happen. Overall, the hotel is very clean and modern.

This is the very epitome of a boutique hotel experience. A charming and very friendly desk staff. Very stylish furnishings. Exceptional breakfast. This hotel has a lot of character. A jewel box hotel experience.

It was a nice stay and a clean room. Just have to get over the interior decor being all black.

The hotel was in a great area with lots of options for bars (cafe hopper, patine) and dinning (den artiste brasserie was good). It is around a 20 min walk from the main square (grote market/de kathedraal) and theatreplein (where there is a good market and you can get fresh fruit/vegetables, fresh waffles, croquettes/cava amongst other things). Hotel wasn’t the cleanest (sheets and towels were found stained), bugs in room, safety deposit box and room phone didn’t work - when asked for working ones hotel staff said they would switch them right away and then never came to do so (safety deposit box is important when you are a tourist carrying money and passports). Hotel staff we dealt with wasn’t the most helpful, although nice but when asked for restaurant/bar recommendations and sites to see (we found everything through our own research). If these easy fixes can be taken care of this would be a great hotel recommendation.