Fernbank Creek Hotels

"Whilst the room was clean and comfortable I was very disappointed that I did not see anyone in reception on my arrival or departure. I was not impressed that there appeared to be no wheelchair access or elevators. The site states 24-hour check-in however on my arrival the door was locked. When I rang the number, I was told I was sent a text message with instructions, but I was not sent a text message. The person who answered the phone sounded like I had inconvenienced him which I felt was an unacceptable greeting when you work with the public and visitors to their town - you want them to feel welcome so they will come back. I had no interaction with staff - not even 'hello'. You are providing a service to people, and you want them to return I have to say I am hesitant to stay at this motel again. It wasn't a cheap motel. The fact you have not catered to people with physical disabilities is unacceptable. The entry is no less than at least 15 stairs and steep. I had to go up two flights of stairs and then walk along a very long corridor to get to my room which was at the end of the corridor. Had I been disabled access to my room would not have been easy. In fact, I wouldn't have been able to access my room because I was travelling alone. This motel is not recommended for anyone with a physical disability major or minor. A lot of improvements need to be made to ensure everyone can stay at this motel."

"Great location and spacious rooms"

"The staff were very helpful the room was tidy but the light switches and power points needed a wipe over the spa was great the pool was lovely and warm overall experience was very good"

"Breakfast was fairly basic for a buffet. Room both carpet and bathroom needed airing to get rid of smells. Carpet needs a good deep clean. Room was large and bed comfortable. Staff welcoming."

"Run down and noisy"

"Room was really big and clean. Have not used the common area but can use common area."

"Clean room, comfy beds, nice shower. Great location on the water."

"Great location to walk to Flynn’s Beach, quiet location few bugs but spray supplied "

"Beautiful location, excellent rooms. Wish we stayed longer"