Ferndorf Holidays

Check in was a very good experience, friendly helpful staff, although it was a bit disappointing that our room wasn’t ready at around 3:45. OK, website says 4… Parking situation was another matter, from a staff and systems perspective this needs some changes. It’s a complicated system and they do not provide a concise set of instructions to take with you or make a snapshot of. Our biggest gripe was the unfriendly, hostile nature of the underground parking lot attendant (tall, thin, in his 50’s) at around 07:00. Rapid speech, arrogance, “our system works perfectly”, and loudness got to the point where I nearly stepped out of the car for a more thorough confrontation which he came very close to earning. My German is good so I understand what was being conveyed. Other than that…no issues.

The front desk person Peter was incredible. Very accommodating, always smiling and interactive with us. When a timing mistake for transportation was made to get to the Rammstein concert Peter quickly solved the issue. Made us feel welcomed