Chicago Hotel Guide - FireZone hotels in Chicago, United States of America.

"It was ok"

"The hotel staff was friendly and welcoming, and I didn’t run into any issues during my stay. Check-in was quick and easy, which made the whole experience smooth from the start. Overall, a pleasant and hassle-free visit."

"Breakfast was great 👍"

"First off you're supposed to check in at 3pm. I was not able to check into my room until 4:30pm which made me late for my 5:00 reservation. I messaged hotels.com who accepted that the hotels excuse was that someone else checked out late so I had to check in late. I tried to get hotels.com to somehow compensate me for my late check in because if I requested a late checkout they would try to charge me extra. I received no help with that. Then there were no wash towels at all. I was told they were running low at 4:30 p.m! I did not received wash towels until possibly 11:30 p.m. When I finally did get to my room housekeeping must have swept the room but swept everything right outside the door because there was dirt, dust, and everything right outside my room door. There was also a roach crawling in the bathroom floor which I saw the next morning as I'm doing my business on the toilet. I even took a picture of it if this allows me to post that. It was a horrible stay and experience. How am I compensated? Nothing at all."

"Clean spacious rooms that could use some updating. Biggest complaint was the smell of smoke in our room. Leaving the room at 7:30am the next morning the smell of marijuana was awful."

"Breakfast is always great. Staff very friendly. Facility was clean, great atmosphere. My wife and I always stay at Hilton Garden."

"I didn’t see the staff only at the front desk and at breakfast"

"And all my room was fine. I just kind of wish that we would’ve had a microwave versus being a gift and having to run to the lobby to a warmer food it should be an enjoying experience and a relaxing experience. I don’t think I should have to go to the lobby to warm up a meal that I would like to have in my room and run back upstairs."

"Parking is good, need to clean up area when someone spills something."