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Reviews of Little America Flagstaff

3.5 out of 5
Little America Flagstaff
2515 E Butler Ave, Flagstaff, AZ

Reviews

9.8

Exceptional

Rating 10 - Excellent. 1577 out of 1826 reviews" "
Rating 8 - Good. 180 out of 1826 reviews" "
Rating 6 - Okay. 38 out of 1826 reviews" "
Rating 4 - Poor. 17 out of 1826 reviews" "
Rating 2 - Terrible. 14 out of 1826 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Ron

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were amazing and the property fantastic, I especially appreciated the fact that the grounds were extensive and well managed. As birder I was amazed at the diversity of birds found on the property itself.
Stayed 3 nights in Apr 2024
Response from Michaela, Guest Service Agent on 2 May 2024
Thank you for your generous review! We're glad to hear you enjoyed your stay with us. We hope to see you again in the future.

8/10 Good

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close proximity to several attractions we wanted to see.
Stayed 4 nights in Apr 2024
Response from Ann, Front Desk Supervisor on 1 May 2024
Thank you for staying.We hope to see you at another time.

8/10 Good

Jenna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was quick and easy. Staff member was very informative.
Stayed 4 nights in Apr 2024
Response from Ann, Front Desk Supervisor on 1 May 2024
Thank you for staying.We hope to see you again soon.

10/10 Excellent

Tawaka

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was really nice best hotel I've ever stayed in
Stayed 1 night in Apr 2024
Response from Ann, Front Desk Supervisor on 1 May 2024
We are glad you enjoyed your stay.We hope to see you again soon.

10/10 Excellent

Ignacio

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel, great room, and the swimming pool and hot tub were amazing.
Stayed 2 nights in Apr 2024
Response from Ann, Front Desk Supervisor on 1 May 2024
We are glad you enjoyed your stay.Please come back again soon.

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome
Stayed 1 night in Apr 2024
Response from Ann, Front Desk Supervisor on 1 May 2024
Thank you for staying with us.We hope to see you again soon.

4/10 Poor

Valerie, Newburyport

Travelled with partner
Disliked: Staff & service, amenities
This hotel is massive. When we checked in, the receptionist neglected to tell us that our room was a 10 minute walk down multiple corridors and up two stairways, and that our car with baggage could have been parked at another entrance nearer to our room. She simply pointed and said “It’s down that hallway and you’ll find an elevator.” We heard other guests complaining about this too. The hotel housekeeping does not routinely service the rooms unless you call to request- which we did and our room was never serviced. The thermostat did not respond to an increase in temperature setting and it was a very chill 63 in our room, especially given the cold and snowy weather.The restaurants were tired, with worn and dirty menus. Overall, I would not recommend this hotel.
Stayed 2 nights in Apr 2024
Response from Ann, Front Desk Supervisor on 29 Apr 2024
Thank you for your comments. We do have a large property. I apologize you were not given better parking instructions and that you room was not serviced after being requested. Maintenance would have been happy to help you with your thermostat if informed of the issue. Your comments regarding your stay and the restaurant menus will be seen by our management staff for training purposes.I do hope you will consider giving us another try.

8/10 Good

Kathryn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice big room with updated features. The balcony is not a true balcony. Only about 16” deep, so you can stand out there if you’re not oversized, but is not a place to sit and relax.
Stayed 2 nights in Apr 2024
Response from Michaela, Guest Service Agent on 28 Apr 2024
Thank you for your review! We hope to see you again in the future.

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived late and left early the next day. Wasn’t able to experience the property. Super clean and staff was great.
Stayed 1 night in Apr 2024
Response from Michaela, Guest Service Agent on 28 Apr 2024
Thank you for your review. We would love to see you again in the future.

10/10 Excellent

Melanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property! Incredible rooms! No water bottles offered to guests which is strange for the price, but there is a convenience store right next door.
Stayed 1 night in Mar 2024
Response from Michaela, Guest Service Agent on 28 Apr 2024
Thank you for your review. We are so glad to hear you enjoyed your stay with us! We hope to see you again soon.

6/10 Okay

Lloyd

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Michaela, Guest Service Agent on 28 Apr 2024
Thank you for your review. We would love to hear more about your experience. We hope you consider staying with us again.

8/10 Good

erik

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Michaela, Guest Service Agent on 28 Apr 2024
Thank you for your review. We hope you stay with us again in the future.

8/10 Good

Nooria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff and property.
Stayed 1 night in Apr 2024
Response from Michaela, Guest Service Agent on 27 Apr 2024
Thank you for your review! We hope you stay with us again in the future.

10/10 Excellent

TANYA, Moreno Valley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here multiple times over the years and it never disappoints! We especially love the hiking trails on the property.
Stayed 1 night in Apr 2024
Response from Michaela, Guest Service Agent on 27 Apr 2024
Thank you for your review! We're glad you enjoyed your stay with us. We look forward to seeing you again in the future.

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A fantastic hotel! Beautifully furnished and upscale amenities. Would definitely come back here if in the area.
Stayed 1 night in Apr 2024
Response from Michaela, Guest Service Agent on 26 Apr 2024
Thank you for your review! We look forward to seeing you again in the future.

10/10 Excellent

Vvinit

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing & relaxing
Stayed 1 night in Apr 2024
Response from Michaela, Guest Service Agent on 26 Apr 2024
Thank you for your review! We hope to see you again in the future.

10/10 Excellent

Shelly

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed at Little America on 4/23/24. Nice sized room with all the amenities. Clean and beautiful property!
Stayed 1 night in Apr 2024
Response from Seba on 25 Apr 2024
Thank your for the review. We are pleased to see that you enjoy your stay with us. We hope you choose to visit again soon!

10/10 Excellent

Diane, Albuquerque

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish we had more than one night. Very nice
Stayed 1 night in Apr 2024
Response from Ann, Front Desk Supervisor on 24 Apr 2024
Thank you for staying with us.We hope to see you again soon.

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Seba on 25 Apr 2024
Thank you for your review. We would love to hear what your favorite part of the stay was. We hope you decide to visit again soon!

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful setting, quiet hallways and enormous, well laid out rooms in excellent taste. Beds are comfortable and good furniture. Truly a pleasure.
Stayed 1 night in Apr 2024
Response from Ann, Front Desk Supervisor on 23 Apr 2024
Thank you for you comments.We hope to see you again soon.

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Ann, Front Desk Supervisor on 23 Apr 2024
We are glad you enjoyed your stay.We hope to see you again soon.

10/10 Excellent

Hayley

Liked: Cleanliness, staff & service, property conditions & facilities
N
Stayed 1 night in Apr 2024
Response from Ann, Front Desk Supervisor on 23 Apr 2024
Thank you for staying.We hope to see you again soon.

2/10 Terrible

xiaoming

Disliked: Staff & service
Stayed 1 night in Apr 2024
Response from Ann, Front Desk Supervisor on 23 Apr 2024
I am sorry to hear you did not enjoy your stay.If you would like to discuss the matter in greater, please contact the hotel directly.

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place. It’s near a lot of different things as far place to get coffee and or food. Definitely recommend it.
Stayed 2 nights in Apr 2024
Response from Michaela, Guest Service Agent on 21 Apr 2024
Thank you for your review! We're glad to hear you enjoyed your stay., We hope to see you again soon.

10/10 Excellent

Theresa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were only at the hotel for one night but were pleasantly surprised by how nice the hotel was. The pool area was so pretty at night and our room was very nice! The bathroom area was especially nice with a large shower and two separate sink areas to get ready in. Would definitely stay here again.
Stayed 1 night in Apr 2024
Response from Beck on 21 Apr 2024
We are so happy your enjoyed our amenities and property. We hope to see you again soon.

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were wonderful! Beautiful scenery, great staff, clean.
Stayed 1 night in Apr 2024
Response from Beck on 21 Apr 2024
We are so happy you enjoyed your stay we hope to see you again soon.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property, very clean and stylish rooms, helpful and friendly staff.
Stayed 1 night in Apr 2024
Response from Beck on 21 Apr 2024
We are so happy you enjoyed your stay with us and enjoyed our property. We hope to see you again soon.

8/10 Good

Vesta

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place to stay
Stayed 1 night in Apr 2024
Response from Beck on 19 Apr 2024
We are happy you enjoyed our property and we hope to see you again soon.

8/10 Good

Kurt

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really like this place. We are wandering a bit and after staying here for a few nights decided to come back on our way through town. The rooms have been really nice.
Stayed 1 night in Apr 2024
Response from Michaela, Guest Service Agent on 19 Apr 2024
Thank you for your review! We're glad to hear you enjoyed your stay. We look forward to seeing you again soon.

10/10 Excellent

Stella

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Beck on 19 Apr 2024
Thank you for your feedback we greatly appreciate it. Hope to see you again soon.

10/10 Excellent

Kevin

Stayed 5 nights in Apr 2024
Response from Ann, Front Desk Supervisor on 16 Apr 2024
We are glad you enjoyed your stay.We hope to see you again soon.

10/10 Excellent

Ed

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an older but well taken care property. Its classy, clean and very large. Has a Sinclair gas station literally on the premises. We were in Lodge 3 (last building) overlooking the park/trail and it was so peaceful and silent at night. The rooms are average size and comes with a microwave, mini fridge, coffee maker etc. The bathroom was very fancy with a deep tub enclosed in all glass with two sinks and private section fir the toilet. Front desk employees were very nice and professional. We will definitely stay here again on our next visit to Flagstaff.
Stayed 1 night in Apr 2024
Response from Michaela, Guest Service Agent on 15 Apr 2024
Thank you for your generous review! We're so glad to hear you enjoyed your stay. We appreciate your feedback and look forward to your future visits.

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place to stay @ a reasonable rate!
Stayed 1 night in Apr 2024
Response from Beck on 13 Apr 2024
Thank you so much for your feedback. We are so happy you enjoyed your stay with us. We hope to see you soon.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Michaela, Guest Service Agent on 12 Apr 2024
Thank you for your review! We look forward to seeing you again in the future.

10/10 Excellent

Pat

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful. The hotel itself was very well maintained and kept up. The room was very nice and quiet. The amenities and atmosphere were outstanding. I highly recommend and will be back next time in this area!
Stayed 1 night in Apr 2024
Response from Gabriella on 11 Apr 2024
Thank you for your review. We are delighted to hear you enjoyed your stay with us and our property. We hope to see you again in the future!

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
Body dispenser not filled. Burnt out bulbs in bathroom
Stayed 1 night in Apr 2024
Response from Michaela, Guest Service Agent on 12 Apr 2024
Thank you for your feedback. We are sorry about the housekeeping and maintenance issues you experienced with your room. In the future, please notify the front desk regarding any issues so we may make your stay more comfortable. We hope you choose to visit us again.

10/10 Excellent

mark david, Winnsboro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice family motel close to restaurants and walmart
Stayed 6 nights in Apr 2024
Response from Ann, Front Desk Supervisor on 16 Apr 2024
Thank you for staying.We hope to see you again soon.

10/10 Excellent

Shawna

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Seba on 11 Apr 2024
Thank you for your post stay review. We are pleased to see that you enjoyed your stay. We hope you visit again soon!

10/10 Excellent

Angela

Stayed 1 night in Mar 2024
Response from Ann, Front Desk Supervisor on 29 Apr 2024
Thank you for staying.We hope to see you again soon.

10/10 Excellent

Jerry

Liked: Property conditions & facilities
Fantastic and unique feel!
Stayed 1 night in Apr 2024
Response from Gabriella on 8 Apr 2024
Thank you for your review. We are delighted to hear you enjoyed your stay with us. We hope to see you again in the future.

10/10 Excellent

Gwen, Phoenix

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have loved this lodge for decades and feel relaxed on site and rested upon departure. The pool was in use as it snowed.
Stayed 2 nights in Apr 2024
Response from Gabriella on 8 Apr 2024
Thank you for your review. We are delighted to hear you enjoyed your stay with us. We hope to see you again in the future.

10/10 Excellent

lance

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, have stayed in the past , will stay again. Clean, nice staff, all you want for an overnight stay.
Stayed 1 night in Apr 2024
Response from Gabriella on 8 Apr 2024
Thank you for your review. We are delighted to hear you enjoyed your stay with us. We hope to see you back sometime again in the future.

4/10 Poor

robert

Liked: Cleanliness, staff & service, property conditions & facilities
My view certainly wasn’t what they showed on the website instead It was view of the parking lot. The TV went on at 4:30 in the morning somehow ( I didnt ever turn it on ). From then on I kept hearing the in and out doors that join the two buildings clicking and knocking and making noise for the rest of the morning. I had a ground floor corner unit that was basically in an intersection between two buildings and the parking lot. Terrible sleep, so I cut my hike at picture Canyon short and went to a movie to have a nap before driving any further.
Stayed 1 night in Apr 2024
Response from Gabriella - Guest Experience Manager on 8 Apr 2024
Thank you for your review. I sincerely apologize that your stay was not up to standards. We do offer quiet rooms that face the forest and courtyard instead of our parking lot side of the property. As for the TV turning on, I will have our maintenance team take a look at it. We do hope we can invite you back to our hotel again in the future. If you'd like, you may call me at the hotel and I would love to speak to you more regarding a future complimentary stay.

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities
Overall a GREAT stay at a great property. Would highly recommend anyone traveling to Flagstaff to stay at Little America!
Stayed 2 nights in Mar 2024
Response from Beck on 6 Apr 2024
Thank you for your feedback. We greatly appreciate it. We hope to see you again soon.

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Michaela, Guest Service Agent on 7 Apr 2024
Thank you for your review! We look forward to seeing you again in the future.

8/10 Good

David

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice grounds and decent rooms. We had a broken hair dryer that we brought to the front desk for a replacement at 8am. They did not have one but said they would get one to our room. We reurned to our room after a full day of sight-seeing at 8pm and still no hair dryer. Contacted front desk again and they still had no dryer. Finally got one about an hour later.
Stayed 2 nights in Apr 2024
Response from Beck on 6 Apr 2024
We are so happy you enjoyed the property and the rooms. I'm so sorry for the inconvenience, that is not to our standard and we will let our manager know. We hope to see you again soon.

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s right next to a freeway. It was fine though overall. Sort of dated but clean. My first exposure to the staff was a younger man at font desk who asked if I preferred a 2nd or 1st floor room. I asked what the difference in the rooms was and he replied “one would be higher up than the other.” Appreciated that valuable insight.
Stayed 1 night in Apr 2024
Response from Ann, Front Desk Supervisor on 5 Apr 2024
Thank you for your comments. They are seen by our management staff for training purposes.We do hope you consider staying again in the future.

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon check-in, no on at the front desk initially for approximately 4-5 minutes. Housekeeping should refill all bathroom products, ie shampoo, body wash...if youre supplying the products, after every customer.
Stayed 1 night in Apr 2024
Response from Beck on 5 Apr 2024
Hi thank you so much for your feedback. We are so sorry for the wait during check in. We will also speak with housekeeping over double checking the supplies in the bathroom. Thank you for your time. We hope to see you again.

10/10 Excellent

Damian

Stayed 2 nights in Mar 2024
Response from Ann, Front Desk Supervisor on 24 Apr 2024
Thank you for staying.We hope to see you again soon.

10/10 Excellent

Sierra

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice comfortable rooms
Stayed 1 night in Apr 2024
Response from Ann, Front Desk Supervisor on 3 Apr 2024
We are glad you enjoyed your stay.We look forward to your return.