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Reviews of Palazzo Castri 1874 Hotel & Spa

4 out of 5
Palazzo Castri 1874 Hotel & Spa
Piazza dell Indipendenza, 7, Florence, FI

Reviews

9.8

Exceptional

Rating 10 - Excellent. 852 out of 1001 reviews" "
Rating 8 - Good. 126 out of 1001 reviews" "
Rating 6 - Okay. 17 out of 1001 reviews" "
Rating 4 - Poor. 2 out of 1001 reviews" "
Rating 2 - Terrible. 4 out of 1001 reviews" "

10/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to visit
Stayed 7 nights in Apr 2024

10/10 Excellent

andrea

Liked: Property conditions & facilities
The room was very nice. The staff was even better. Very friendly always wanting to answer questions. The hotel garden area was the best part.
Stayed 3 nights in Apr 2024

10/10 Excellent

Lisa, West Kingsdown

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy transfer from airport; easy walking distance from attractions, restaurants & shopping areas. Also enjoyed the spa after a long days wandering. The garden was lovely & quiet after a busy, bustling day wandering the City.
Stayed 3 nights in Apr 2024

10/10 Excellent

Vijai

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed the spacious, quiet, private garden space on the hotel property. A perfect place to unwind and enjoy a coffee or drink.
Stayed 5 nights in Apr 2024

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was wonderful!!
Stayed 5 nights in Mar 2024

10/10 Excellent

Edwin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place
Stayed 2 nights in Feb 2024

8/10 Good

Sherraine

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the rooms at this hotel as well as how accommodating the staff were. I felt line this hotel gave us a perfect balance of the modern feel mixed with the Italian feel. I also loved the location and being able to walk to restaurants and some nightlife. My only gripe with the hotel was that the breakfast was always cold no matter how early I went down. Maybe that’s the way Italians eat their breakfast but I wasn’t a fan of that. And lastly we paid for spa access and we did get that but access to a masseuse for two people seem a little limited during our short 4 day stay.
Stayed 4 nights in Nov 2023

8/10 Good

Margo

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Oct 2023

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

leisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

10/10 Excellent

Vivienne

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Lovely spa...need to book in advance. Shame it doesnt open in the morning. Fabulous breakfast with great selection. We also had afternoon tea included. Staff very polite helpful and accommodating. Room was a little on the small side for a superior room. Great location can walk to all attractions. Recommend this hotel.
Stayed 3 nights in Sep 2023
Response from Asia Ivanova Guest Relations Office on 20 Nov 2023
Dear Guest,Thank you for taking the time to rate your recent stay experience. We are thrilled to hear that you had a great stay and enjoyed all aspects of our hotel facilities. The Spa is available from 2:00 PM until 8:45 PM, but we are always flexible and can vary the opening time. We hope that you had a good time in Florence and look forward in welcoming you back in the near future!Warm Regards

10/10 Excellent

Melony

Stayed 5 nights in Sep 2023

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Great!!
Stayed 1 night in Jul 2023

10/10 Excellent

Janelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Peaceful & tranquil within the beautiful outdoor garden. A nice escape from the city hustle and bustle
Stayed 2 nights in Sep 2023

10/10 Excellent

Jim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No issues great experience would stay on a future trip
Stayed 3 nights in Sep 2023

10/10 Excellent

Craig

Liked: Property conditions & facilities
K
Stayed 2 nights in Sep 2023

10/10 Excellent

Nina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We received an upgrade to a junior suite and had a wonderful stay
Stayed 1 night in Sep 2023

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

Alexess, Avon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My second time staying at this lovely boutique hotel. About 10 min walk from train station & easily walkable to other popular landmarks as well. The courtyard in the back is a hidden gym. Recommend!
Stayed 2 nights in Sep 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay
Very friendly and helpful staff. Clean and comfortable accommodations. Fitness center and pool are small and require reservations, but they were easy to get and is just a small quibble. Location is great for Florence sites.
Stayed 4 nights in Sep 2023

10/10 Excellent

Gustavo

Stayed 2 nights in Sep 2023

10/10 Excellent

Joseph

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The decor of the property was beautiful! The staff was kind and helpful! The room was spacious and the location of hotel was great!
Stayed 3 nights in Sep 2023
Response from Asia Ivanova Guest Relations Office on 13 Sept 2023
Dear Guest,Thank you for your kind review, we are glad you've appreaciated our facilities!We hope to see you back and until then, best wishes from all our Team.Warm Regards

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location for easy walking access around the city. The garden is an oasis from all of the bustle. So quiet and relaxing. Hotel staff were all great, helpful, polite and welcoming. Great facilities, very comfortable room, and the spa was a perfect addition for relaxing in for a few hours.
Stayed 3 nights in Aug 2023
Response from Asia Ivanova Guest Relations Office on 13 Sept 2023
Dear Guest,Thank you for your kind review, we are glad you've appreaciated our facilities!We hope to see you back and until then, best wishes from all our Team.Warm Regards

10/10 Excellent

Boyan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel just minutes away from the train station. Very friendly staff. Great hotel restaurant and spa. Highly recommended!

10/10 Excellent

Alejandro, Weehawken

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
All in all a wonderful experience at this hotel. This is the perfect example that antique doesn’t have to read old. Well preserved and updated property.
Stayed 2 nights in Aug 2023
Response from Asia Ivanova Guest Relations Office on 13 Sept 2023
Dear Guest,We are very delighted by your lovely review!Our Team works with passion and it is guest-oriented, that's why we highly appreaciate your kind words.We are looking forward to host you again on your next visit to Florence!Best wishes

6/10 Okay

Meg

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Staff was very friendly and lovely. Room was much smaller than it appeared in photos. There was mildew in the shower which was off putting. Room also smelled like smoke, and air conditioning turned off when key card wasn’t inserted, so upon arrival the smell was very strong. Not an awful experience, but don’t think I would go again.
Stayed 4 nights in Aug 2023

10/10 Excellent

Pawel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing!
Amazing hotel! Beautiful garden with the pool, beautiful interiors. Fantastis staff, always friendly, helpful. Very good breakfast and restaurant. Last but not least presence of the king of the hotel cute cat named Furly 😁😻
Stayed 7 nights in Aug 2023
Response from Asia Ivanova Guest Relations Office on 13 Sept 2023
Dear Guest,thank you for your kind review, we are glad you've appreaciated our facilities!We hope to see you back and until then, best wishes from all our Team.Warm Regards

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023

10/10 Excellent

L F

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
We had an amazing time. 7 glorious days. When we checked in, it was in the middle of a heat wave. The air-conditioning in one of the rooms was struggling and sounded like a muted car alarm, but the staff were amazing and moved our daughter to a temporary room for one night and then a permanent room for the remainder of our stay. That was the only blip and it was fixed instantly. Perfect The staff were amazing. So friendly. They helped us with our Italian. The location was perfect. The garden and spa were great. The breakfast was also next level and a perfect start to the day. By the end of our stay the staff knew our coffee orders. Thank you! Even though we have now done most of the sites in Florence we will probably go again because of the hotel.
Stayed 7 nights in Jul 2023

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property in the heart of Florence!
Stayed 4 nights in Jul 2023
Response from Asia Ivanova Guest Relations Office on 13 Sept 2023
Dear Guest,thank you for your comment, we are glad you've appreaciated our facilities!We hope to see you back and until then, best wishes from all our Team.Warm Regards

10/10 Excellent

Mladen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel. Short walk to centre, great pool and garden. Staff very friendly and nice
Stayed 1 night in Jul 2023

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Everything is within walking distance. Location is a 7 min walk to the train station. Close to all tourist attractions yet in a quiet location. The half board for those that were like me includes both breakfast and dinner. At dinner you can also ask for the lunch menu is you want a simpler option. The service was fantastic. The room was clean. Highly recommend!! And a huge shout out to Camilla the night server who is absolutely amazing.
Stayed 5 nights in Jun 2023

10/10 Excellent

ruth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect place to stay!
Booked this place as I wanted to be close to all the major sites. Hotel was clean and offered a wonderful breakfast each morning. Staff was super friendly and helpful! They had a wonderful area in the back with a pool and lounging ito relax after a day of activities.
Stayed 4 nights in May 2023

10/10 Excellent

Russ

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed at the Palazzo Castri 1874 for 4 nights in May 2023. Easy walk from Santa Maria Novella train station. Nice view of the Duomo from our room. Really good included breakfast every morning. Spa looked fantastic, although we didn't have a chance to use it. Pretty good location. Clean rooms.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

10/10 Excellent

Catherine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

10/10 Excellent

Leslie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is tranquility within the city. Easy walking to the train station, all the sights and shopping. The courtyard is beautiful and serene. Highly recommend.
Stayed 3 nights in May 2023
Response from Guest Relations Office on 12 May 2023
Dear Guest,thank you for your review, we are glad you've appreaciated our facilities!We hope to see you back and until then, best wishes from all our Team.Warm Regards

8/10 Good

Krithi, Silver Spring

Liked: Cleanliness, staff & service, property conditions & facilities
Room given was terrible
Stayed 2 nights in May 2023

10/10 Excellent

Samantha

Stayed 5 nights in Apr 2023

10/10 Excellent

RICHARD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and fabulous spa allowing you to relax after seeing the sights
Stayed 3 nights in Apr 2023
Response from Raniero Fattiboni on 5 May 2023
Dear Mr Richard,Thank you so much for your kind attention and kind description that Palazzo Castri 1874 location may have inspired you as our customers.I really appreciate your comments and always hoping that our efforts to make your trip and stay even more memorable .Our spa areas can make you enjoy moments of absolute relaxation especially after a morning spent in town after a leisure half day in Florence.Waiting to welcome you again, we offer here our sincere salutation and best best regards from Florence,Guest relation departmentRaniero Fattiboni

8/10 Good

Aritrika

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very helpful . the room was clean , bed was comfortable.
Stayed 2 nights in Apr 2023
Response from Raniero Fattiboni on 5 May 2023
Dear Mrs Aritrika ,We appreciate your help to improve ourselves and the wonderful holiday spent.I'm sure all the guests will love reading your beautiful words!Waiting to welcome you again, we offer here our sincere salutation and best best regards from Florence,Guest relation departmentRaniero Fattiboni

10/10 Excellent

Virginia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is an oasis of calm away from the hustle and bustle of Florence. Everything about it was excellent
Stayed 4 nights in Apr 2023
Response from Raniero Fattiboni on 5 May 2023
Valued Mrs Virginia, We are very pleased after your exquisite words of satisfaction and interests that you were able to discover and it was a pleasure to guide you along this path with our mascotte Fuly the cat ; that welcomes each of you with a special harmony, spreading every hidden secret of the hotel.We are pleased also to read on your interesting words for the relaxing areas of our hotel inside and outside Palazzo Castri 1874, proposed by a boutique hotel open to all guests, for a relaxing break at our wellness center or at the Florentia Cafè and, as always, make with only the beautiful service something more special our work.For any eventuality, do not hesitate to contact us.We hope to welcoming back you soon for a new exciting room or suite vacation in Florence ! We send here our best regards and sincere greetings!Guest relation departmentRaniero Fattiboni

6/10 Okay

Sharlene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is cute. Guest room was very small and bathroom glass door panel provides little privacy. Do not recommend the half board option as the dinner menu is limited and there are numerous good restaurants within walking distance.

10/10 Excellent

sean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel and very friendly attentive staff Great outside garden area
Stayed 4 nights in Mar 2023
Response from Alessandra Rocca Guest Relations Office on 30 Mar 2023
Dear Guest,thank you for your comment, we are glad you've appreaciated our facilities!We hope to see you back and until then, best wishes from all our Team.Warm RegardsAlessandra RoccaGuest Relations Office

10/10 Excellent

Connie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean and had great breakfast. Located in a excellent area to explore, many establishments in the vicinity.
Response from Alessandra Rocca Guest Relations Office on 8 Jan 2023
Dear Guest,We cannot thank you enough for your lovely compliments and trust! The entire team were delighted to haveyou among our dear guests cuddling you with the means of our classy hospitality. Looking forward to welcoming you next time! Yours sincerely,

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern and friendly hotel in a great location
Loved everything about this place. Rooms are very modern yet the building still has character, clean, very friendly staff, great breakfast, and most of all a very convenient location to everything. Reasonably priced for the quality, would definitely stay again!
Stayed 5 nights in Dec 2022
Response from Alessandra Rocca Guest Relations Office on 8 Jan 2023
Dear Guest,thank you very much indeed for the lovely comment and for your loyalty! The hotel team were delighted to offer you a memorable hospitality experience and top-notch facilities.We cannot wait to welcome you again!Warmest greetings,

10/10 Excellent

monica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Palazo is an amazing jotel , with wonderful and very kind workers . The breakfast is wowww . All the hotel has smell unforgettable…. I definitely will be back
Stayed 2 nights in Dec 2022
Response from Alessandra Rocca Guest Relations Office on 8 Jan 2023
Dear Guest,thank you very much indeed for the lovely comment and for your loyalty! The hotel team were delighted to offer you a memorable hospitality experience and top-notch facilities.We cannot wait to welcome you again!Warmest greetings,

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel who were happy to help with anything. Rooms were clean, nicely decorated, quiet and within walking distance to the town centre.
Response from Alessandra Rocca Guest Relations Office on 8 Jan 2023
Dear Guest,Many Thanks for your memarable words; we are proud and happy to read them. It was a pleasure hosting you in our Hotel, seeing you've had a pleasant stay it means the world to us!Many thanks and best wishes

10/10 Excellent

Diane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. The staff were all very nice, friendly and helpful. I would consider this a 4-star property. Great location, close to the train station if you are doing day trips to other parts of the Tuscan Valley. Florence is not a big city, but you can truly walk to anywhere from the property in 25 minutes or less. I would recommend this property.
Stayed 5 nights in Oct 2022
Response from Guest Relation Office on 5 Nov 2022
Dear Former Guest,Thanks a million for your splendid feedback about your experience with us! We are delighted that you made the best use of our top-notch facilities at our chic Palazzo Castri 1874 and of course we were pleased to be at your service. Your trust is much appreciated and we will be honoured to welcome you back!Yours sincerely,Alessandra RoccaGuest Relation Office