Florence Hotels

"Parking was good. The grab-n-go type breakfast was average. Counters were clean and well-stocked. The poor rating for cleanliness was due to a very sticky bathroom floor. It was also filthy when we decided to wash it with a washcloth because we didn’t want to walk on it in bare feet. As well, the room spray when we first arrived was incredibly strong. We opened the window fully to try and air it out, left for a couple hours, and came back to find it was just as strong. My wife got a bad headache from it. When we complained to the front desk, they offered a different, “neutral” spray to use, which we declined. We asked about changing to a different room and was told because we had “used” the room, that was not an option. (Only the bathroom was used.) We were told that because we paid for the room through Expedia that they could not offer a refund, which we never even asked for. This was reiterated twice, and we told them we weren’t asking for that. Needless to say, the window was open all night even though it was a cold night. The bed was a queen on a bed frame with wheels that the “brake” was not set in the on position. No headboard. Mattress was soft. The towels were fluffy and clean. Shower had nice hot water. There was a small microwave and fridge which were okay. We would not return to this hotel. "

"if have dishwasher that will be perfect, the heater make some noises during night time . Off add a big mirror on the wall that will be wonderful . Others all seems great ! "

"Wonderful room "

"Angel of the Wind is a hidden gem!!"

"Clean rooms! Staff was great!"

"Great place to stay for the rate"

"No WIFI in room. Breakfast hours are not long enough. Hard bed and uncomfortable sofa."

"They double charge your deposit. I ran into other guests complaining about various broken amenities. "

"Yes"