Our experience with Bha's VRBO rental was absolutely terrible, and we cannot emphasize enough how poorly we were treated as renters. Not only did Bha fail to notify us of additional house rules that were not listed on the VRBO listing, but they also falsely advertised the capacity of their rental. Despite being listed as a rental that can host 4 people, the reality is that it can only comfortably accommodate 3 people. One of our guests was forced to sleep on the floor with little blankets or pillows. In addition, she falsely listed the VRBO as having two bathrooms which was nothing but the case – it has one.
To make matters worse, Bha's amenities were incredibly scarce. When we arrived, we were greeted with an empty bottle of dish soap and only one set of paper towels. One of Bha's rules was to clean the dishes, but they failed to provide us with proper cleaning supplies. There was only one extra blanket for the guest who had to take the floor, which is simply not enough for a comfortable stay.
And if that wasn't bad enough, Bha added a "last minute rule" that we had to keep the temperature of the house at 78 degrees. IN FORT LAUDERDALE?? This is absolutely ridiculous and resulted in us feeling like we were roasting in the house. Upon our arrival we could already feel the affects as the couch and Bha’s bed were quite moist from the heat.
But perhaps the worst part of our experience was Bha's behavior towards us. They were extremely rude and condescending, and it was clear that they were only interested in getting as much money out of us as possible. Their greed and disregard for our experience were evident in their behavior, and we were left feeling completely disrespected and undervalued as renters. We were also notified with a passive aggressive text from the owner asking why there were five people at the pool. While we understand only four people are allowed to stay at the VRBO, this guest in particular was visiting to sit by the pool for less than two hours total time. However, when we asked Bha how did knew where we were, she admitted to having security cameras placed in the backyard. VRBO owners must make is clearly stated that security cameras are in use at the house (according the VRBO guidelines), or it is a complete breech of privacy and can lead to legal consequences. Once we pointed out these discrepancies to Bha, she edited the listing description and sent us the updated screenshots (We already took our own screenshots prior to